Welcome to Canon, a leading provider of advanced imaging and technology solutions. We are seeking a skilled and experienced Field Service Engineer II to join our Semiconductor team. As a Field Service Engineer II, you will play a crucial role in providing technical support and services to our valued customers in the semiconductor industry. Our ideal candidate is a motivated and knowledgeable individual with a passion for problem-solving and a strong background in semiconductor technology. If you are looking for an exciting opportunity to grow your career with a global leader in imaging and technology, we encourage you to apply for this role.
Provide technical support and services to customers in the semiconductor industry.
Conduct on-site installation, maintenance, and repair of semiconductor equipment.
Troubleshoot and diagnose technical issues with equipment and provide timely and effective solutions.
Develop and maintain strong relationships with customers to ensure their satisfaction and retention.
Stay up-to-date with the latest advancements and developments in semiconductor technology.
Collaborate with cross-functional teams to identify and implement process improvements.
Train and mentor new team members on equipment maintenance and repair procedures.
Maintain accurate and detailed records of all service calls, repairs, and replacements.
Adhere to all safety protocols and company policies while performing on-site services.
Travel to customer sites as needed, sometimes on short notice, to provide technical support and services.
Assist with the development and testing of new products and equipment.
Communicate effectively with customers to understand their needs and provide appropriate solutions.
Keep track of inventory and ensure all necessary parts and tools are available for service calls.
Represent the company in a professional and positive manner at all times.
Continuously strive to improve customer satisfaction and maintain a high level of service quality.
Where is this job?
This job is located at Hillsboro, OR, USA
Job Qualifications
Bachelor’s Degree In Electrical Engineering, Computer Engineering, Or A Related Field.
Minimum Of 3-5 Years Of Experience In The Semiconductor Industry, Preferably In A Field Service Role.
Knowledge And Experience With Semiconductor Equipment And Processes, Including Troubleshooting And Maintenance.
Strong Communication And Customer Service Skills, With The Ability To Effectively Communicate Technical Information To Non-Technical Individuals.
Willingness To Travel To Customer Sites For Extended Periods Of Time And Work Flexible Hours, Including Weekends And Holidays, As Needed.
Required Skills
Project Management
Troubleshooting
Data Analysis
Technical Support
Customer Service
Quality Control
Root Cause Analysis
Equipment Maintenance
Process Optimization
Semiconductor Fabrication
Electronic Repair
Soft Skills
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time Management
Creativity
Attention To Detail
Teamwork
Adaptability
Problem-Solving
