Do you have a passion for problem-solving and a knack for troubleshooting? Are you looking for a challenging yet fulfilling career that allows you to travel and work with cutting-edge technology? Look no further, because Beckman Coulter is seeking a highly skilled and motivated Field Service Engineer to join our team in the Middle Carolina territory.As a Field Service Engineer, you will be responsible for providing technical support and maintenance services to our valued customers. You will have the opportunity to work directly with our state-of-the-art instruments and equipment, ensuring their proper functioning and providing timely solutions to any issues that may arise. The ideal candidate will possess a strong technical background, excellent communication skills, and a customer-centric mindset.If you are ready to take your engineering career to the next level and make a meaningful impact in the healthcare industry, we encourage you to apply for this exciting opportunity. Join our dynamic team at Beckman Coulter and become a part of our mission to improve the health of people around the world.
Provide technical support and maintenance services to customers in the Middle Carolina territory.
Troubleshoot and resolve technical issues with state-of-the-art instruments and equipment.
Conduct regular maintenance and calibration of equipment to ensure proper functioning.
Travel to customer sites to install, repair, and upgrade equipment as needed.
Collaborate with cross-functional teams to develop and implement solutions for complex technical problems.
Communicate effectively with customers to understand their needs and address any concerns.
Continuously improve technical skills and knowledge through training and self-directed learning.
Maintain accurate and detailed records of service visits, including equipment status and customer interactions.
Work independently and manage time effectively to meet service response time and repair time commitments.
Adhere to company policies and procedures, including safety protocols and quality standards.
Proactively identify opportunities for improvement and provide feedback to the engineering team.
Represent the company in a professional manner and maintain positive relationships with customers.
Participate in on-call rotations and respond to emergency service requests as needed.
Contribute to team meetings and share knowledge and best practices with colleagues.
Act as a brand ambassador for Beckman Coulter and promote the company’s mission and values.
Where is this job?
This job is located at Charlotte, NC, USA
Job Qualifications
Bachelor’s Degree In A Relevant Field Such As Engineering Or Biomedical Sciences.
Minimum Of 2-3 Years Of Experience In A Field Service Engineering Role, Preferably In The Medical Equipment Industry.
Strong Technical Skills And Knowledge Of Troubleshooting And Repairing Complex Instrumentation, Preferably In The Medical Field.
Excellent Communication And Customer Service Skills, With The Ability To Interact Effectively With Clients And Colleagues.
Willingness To Travel Extensively Within The Assigned Territory And Work Flexible Hours, Including Weekends And Holidays, As Needed.
Required Skills
Documentation
Training
Communication
Time Management
Customer Service
Quality Control
Preventive Maintenance
Equipment Maintenance
Teamwork
Problem-Solving
Diagnostic Testing
Technical Troubleshooting
Soft Skills
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time Management
Creativity
Attention To Detail
Teamwork
Adaptability
Problem-Solving
