Welcome to Canon, a leading global provider of imaging and optical products. We are currently seeking a highly motivated and skilled Field Service I Technician to join our team and help us deliver exceptional service to our customers. In this role, you will have the opportunity to use your technical expertise and problem-solving skills to provide on-site support and maintenance for our products. We are looking for someone who is passionate about technology and has a strong desire to continuously learn and grow in their career. If you have a strong background in electronics and enjoy working in a fast-paced environment, we would love to hear from you. Join our team and be a part of our mission to provide the best possible service to our customers.
Provide on-site technical support and maintenance for Canon’s imaging and optical products.
Diagnose and troubleshoot hardware and software issues to ensure the efficient operation of our products.
Collaborate with customers to understand their needs and provide solutions to meet those needs.
Continuously develop and maintain knowledge of Canon’s products and services to effectively support and educate customers.
Maintain accurate and detailed records of service calls, repairs, and parts used.
Communicate effectively with customers, colleagues, and management to ensure timely and effective resolution of technical issues.
Comply with all safety and company policies and procedures while on-site.
Assist in the installation and setup of new products and provide training to customers on product usage.
Stay up-to-date on industry trends and technological advancements related to Canon’s products.
Represent Canon in a professional and positive manner at all times.
Work independently and efficiently to meet service call targets and maintain customer satisfaction.
Collaborate with the sales and marketing team to identify opportunities for new product sales and upgrades.
Keep track of and maintain inventory of spare parts and tools needed for on-site repairs.
Continuously strive to improve service processes and procedures to enhance the overall customer experience.
Attend regular training and development sessions to enhance technical skills and knowledge.
Where is this job?
This job is located at Portland, ME, USA
Job Qualifications
Technical Expertise: A Field Service I Technician At Canon Should Have A Strong Understanding Of Mechanical And Electrical Systems, As Well As Experience In Troubleshooting And Repairing Complex Equipment.
Customer Service Skills: This Role Involves Interacting With Customers On A Regular Basis, Therefore Excellent Communication And Interpersonal Skills Are A Must. The Ability To Provide High-Quality Customer Service And Build Positive Relationships Is Essential.
Organizational Skills: Field Service I Technicians Are Responsible For Managing Their Own Schedules And Completing Service Calls Within Specific Timeframes. Strong Organizational Skills Are Necessary To Prioritize Tasks, Plan Travel Routes, And Meet Deadlines.
Attention To Detail: Canon’s Products Are Known For Their Precision And High Quality, And As A Field Service I Technician, Attention To Detail Is Key. This Includes Accurately Documenting Service Calls, Completing Service Reports, And Ensuring Equipment Is Functioning Properly Before Leaving A Customer Site.
Flexibility And Adaptability: This Role May Involve Working In A Variety Of Environments, From Office Settings To Industrial Sites. A Field Service I Technician Should Be Able To Adapt To Different Working Conditions And Be Flexible With Their Schedule To Accommodate Urgent Service Calls.
Required Skills
Communication Skills
Inventory Management
Time Management
Multitasking
Attention To Detail
Customer Service
Teamwork
Problem-Solving
Technical Training
Technical Troubleshooting
Equipment Repair
Soft Skills
Communication
Emotional Intelligence
Leadership
Time Management
Interpersonal Skills
Creativity
Critical Thinking
Teamwork
Adaptability
Problem-Solving
