Welcome to the dynamic and innovative world of Canon! We are currently seeking a highly skilled and motivated Field Service III Technician to join our team. As a Field Service III Technician, you will have the opportunity to work with cutting-edge technology, travel to various client sites, and provide exceptional service to our valued customers. We are looking for a candidate who is passionate about technology, a problem-solver, and has a strong customer service mindset. If you have a knack for troubleshooting, excellent communication skills, and a desire to continuously learn and grow, we want to hear from you! Join us at Canon and make a difference in the lives of our customers through your technical expertise.
Provide exceptional customer service to all clients, ensuring their satisfaction and maintaining positive relationships.
Utilize your technical expertise to troubleshoot and resolve any issues with Canon technology at client sites.
Continuously stay up-to-date with the latest technological advancements and developments in order to provide the best service to clients.
Travel to various client sites to install, maintain, and repair Canon products and systems.
Collaborate with team members and other departments to ensure efficient and effective service delivery.
Maintain accurate and detailed records of all service calls, including updates and resolutions.
Communicate with clients to understand their needs and provide timely and effective solutions.
Adhere to all safety protocols and procedures while working on client sites.
Participate in ongoing training and development opportunities to enhance technical skills and knowledge.
Represent Canon in a professional and positive manner at all times, both internally and externally.
Where is this job?
This job is located at Latham, NY, USA
Job Qualifications
Technical Expertise: A Field Service Iii Technician At Canon Should Possess Advanced Technical Knowledge And Experience In Repairing And Maintaining Various Types Of Canon Imaging Equipment, Including Printers, Copiers, And Scanners.
Troubleshooting Skills: The Candidate Should Be Able To Diagnose And Resolve Complex Technical Issues Related To Canon Products, Both Remotely And On-Site. This Requires A High Level Of Problem-Solving And Critical Thinking Abilities.
Customer Service Orientation: As A Field Service Iii Technician, The Candidate Will Be The Primary Point Of Contact For Canon Customers When It Comes To Technical Support And Service. Therefore, Excellent Customer Service Skills, Including Communication And Interpersonal Skills, Are Essential.
Time Management And Prioritization: The Job Of A Field Service Iii Technician Involves Managing A High Volume Of Service Calls And Requests, Often With Tight Deadlines. The Candidate Should Be Able To Effectively Prioritize Tasks And Manage Their Time To Meet Customer Expectations.
Teamwork And Collaboration: Canon’s Field Service Iii Technicians Work Closely With Other Members Of The Service Team, As Well As Sales And Administrative Staff. The Candidate Should Be Able To Collaborate Effectively With Others And Contribute To A Positive Team Environment.
Required Skills
Networking
Troubleshooting
Communication
Time Management
Multitasking
Customer Service
Repairing
Maintenance
Problem-Solving
Software Installation
Technical Knowledge
Equipment Handling
Soft Skills
Communication
Conflict Resolution
Leadership
Time Management
Interpersonal Skills
Creativity
Organization
Teamwork
Adaptability
Problem-Solving
