Welcome to the exciting world of Toshiba! We are currently seeking a highly motivated and experienced Field Service Supervisor Site to join our team. As a global leader in technology and innovation, Toshiba offers a dynamic and challenging work environment with endless opportunities for growth and development. In this role, you will be responsible for overseeing the day-to-day operations of our field service teams, ensuring that our customers receive the highest level of support and service. To thrive in this role, you must have a strong technical background, excellent leadership skills, and a passion for delivering exceptional customer service. If you are looking for a fulfilling career with a reputable company, then we want to hear from you!
Oversee the day-to-day operations of field service teams to ensure efficient and effective service delivery.
Monitor team performance and provide guidance and support to ensure high levels of customer satisfaction.
Develop and implement strategies to improve service processes and procedures.
Manage and resolve escalated customer issues in a timely and professional manner.
Conduct regular team meetings to communicate updates, gather feedback, and address any concerns.
Collaborate with other departments to ensure seamless coordination and communication between teams.
Train and onboard new field service team members, ensuring they have the necessary skills and knowledge to perform their roles effectively.
Conduct performance evaluations and provide coaching and feedback to team members to support their professional development.
Monitor and manage team budgets, expenses, and resources to ensure cost-effectiveness.
Stay updated on industry trends and advancements to continuously improve service delivery.
Maintain a positive and professional relationship with customers, promoting customer loyalty and retention.
Ensure compliance with company policies, procedures, and safety standards.
Lead by example and foster a positive and collaborative work environment.
Where is this job?
This job opening is listed as 100% remote
Job Qualifications
Strong Technical Knowledge And Understanding Of Toshiba Products And Services.
Bachelor’s Degree In A Relevant Field Such As Electrical Engineering Or Computer Science.
Minimum Of 5 Years Experience In A Supervisory Role, Preferably In A Field Service Environment.
Excellent Communication And Interpersonal Skills To Effectively Lead And Manage A Team.
Proven Problem-Solving And Decision-Making Abilities With A Focus On Providing Exceptional Customer Service.
Required Skills
Training
Troubleshooting
Communication
Time Management
Team Management
Leadership
Customer Service
Quality Control
Equipment Maintenance
Problem-Solving
Safety Compliance
Technical Knowledge
Soft Skills
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time Management
Interpersonal Skills
Critical Thinking
Teamwork
Adaptability
Problem-Solving
