Welcome to the world of Canon! We are a global leader in imaging and optical products, constantly pushing the boundaries of technology to deliver exceptional results. At Canon, we believe in empowering our customers with cutting-edge equipment and services, and that’s where you come in. As a Field Service Tech II for our Production Equipment division, you will play a crucial role in ensuring our customers receive the highest level of support and service for their production equipment. We are looking for a highly skilled and dedicated individual who shares our passion for innovation and customer satisfaction. If you have a strong technical background, excellent problem-solving skills, and a drive to excel in a fast-paced environment, we want to hear from you!
Provide exceptional customer service to clients utilizing Canon production equipment.
Troubleshoot and diagnose equipment issues in a timely and efficient manner.
Perform routine maintenance and repairs on Canon production equipment.
Install and set up new equipment for clients, ensuring proper functionality and operation.
Train clients on the proper use and maintenance of Canon production equipment.
Keep detailed records of all service calls, repairs, and maintenance performed.
Communicate effectively with clients, colleagues, and management regarding equipment issues and solutions.
Stay up-to-date on new Canon products and technologies to better assist clients.
Collaborate with other team members to develop and implement strategies for improving customer satisfaction and service efficiency.
Adhere to all safety protocols and company procedures while performing service calls.
Follow up with clients to ensure satisfaction and address any additional concerns or issues.
Travel to different client locations within a designated territory to provide on-site service and support.
Maintain a clean and organized service vehicle with all necessary tools and equipment.
Continuously seek opportunities for professional development and training to enhance technical skills.
Represent Canon in a professional and positive manner at all times.
Where is this job?
This job is located at Omaha, NE, USA
Job Qualifications
Experience In Troubleshooting And Repairing Complex Production Equipment: A Field Service Tech Ii At Canon Should Have A Strong Technical Background And Experience In Diagnosing And Fixing Issues With Production Equipment. This Includes Mechanical, Electrical, And Software Components.
Knowledge Of Canon Products And Technology: The Ideal Candidate Should Have A Thorough Understanding Of Canon Products And Technology, Including Printers, Scanners, Copiers, And Other Office Equipment. This Knowledge Will Be Essential In Providing Effective Support To Canon’s Customers.
Excellent Customer Service And Communication Skills: As A Field Service Tech Ii, You Will Be Interacting With Canon’s Customers On A Daily Basis. Therefore, Strong Customer Service And Communication Skills Are A Must. This Includes The Ability To Explain Technical Concepts In A Clear And Understandable Manner.
Ability To Work Independently And Handle Multiple Tasks: Field Service Tech Ii’s Are Often Required To Work Independently And Manage Their Own Schedules. Therefore, Candidates Should Have Excellent Time Management Skills And The Ability To Handle Multiple Tasks At Once.
Technical Certifications And Training: Canon May Require Candidates For This Role To Have Certain Technical Certifications And Training, Such As Comptia A+, Network+, Or Microsoft Certified Professional (Mcp) Certifications. These Qualifications Demonstrate A Strong Understanding Of Technical Concepts And A Commitment To Ongoing Learning And Development.
Required Skills
Documentation
Troubleshooting
Time Management
Customer Service
Repairing
Equipment Maintenance
Equipment Installation
Electronic Troubleshooting
Problem-Solving
Technical Knowledge
Safety Protocols
Calibration
Soft Skills
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time Management
Creativity
Critical Thinking
Teamwork
Adaptability
Problem-Solving
