Are you a skilled and experienced technician with a passion for providing excellent customer service? Look no further than Toshiba’s Field Service Technical Advisor position! As a leader in the technology industry, we are seeking an individual who is knowledgeable in the field and can confidently troubleshoot and resolve technical issues for our clients. In this role, you will have the opportunity to work with cutting-edge technology and be the face of our company to our valued customers. If you have a strong technical background, exceptional communication skills, and a desire to continuously learn and grow, we want you on our team. Join us at Toshiba and make a positive impact on our customers’ experience with our products and services.
Provide exceptional customer service by promptly responding to technical inquiries and resolving issues in a timely and professional manner.
Utilize strong technical knowledge to troubleshoot and resolve technical problems for Toshiba’s clients.
Serve as a knowledgeable and reliable resource for customers, providing guidance and support for all Toshiba products and services.
Demonstrate expert knowledge of Toshiba’s products and services and effectively communicate this information to customers.
Take ownership of customer issues and provide proactive solutions to ensure their satisfaction.
Keep up-to-date with industry trends and advancements to continuously improve technical skills and knowledge.
Represent Toshiba as the face of the company, maintaining a positive and professional image at all times.
Collaborate with team members and other departments to provide a seamless customer experience.
Document and maintain accurate records of all customer interactions and technical solutions provided.
Act as a liaison between customers and Toshiba’s technical support team, providing detailed reports to assist in resolving complex issues.
Adhere to and promote Toshiba’s policies and procedures to maintain a high level of customer satisfaction.
Continuously strive to exceed performance targets and contribute to the overall success of the company.
Where is this job?
This job opening is listed as 100% remote
Job Qualifications
Technical Expertise: A Field Service Technical Advisor At Toshiba Should Possess A Strong Understanding And Knowledge Of Toshiba Products, Including Their Installation, Maintenance, And Troubleshooting Procedures. This Includes Having A Background In Electrical Or Mechanical Engineering And Being Familiar With Industry Standards And Regulations.
Customer Service Skills: As A Field Service Technical Advisor, One Must Be Able To Effectively Communicate With Customers And Provide Superior Customer Service. This Includes Being Able To Listen To Customer Concerns, Provide Clear Explanations And Instructions, And Handle Customer Complaints Or Issues In A Professional And Timely Manner.
Problem-Solving Abilities: The Role Of A Field Service Technical Advisor Requires Being Able To Quickly And Accurately Diagnose And Solve Technical Issues And Problems. This May Involve Using Critical Thinking Skills, Troubleshooting Techniques, And Utilizing Available Resources To Find Solutions.
Time Management And Organization: With A Busy Schedule And Multiple Service Calls In A Day, A Field Service Technical Advisor Must Have Excellent Time Management And Organizational Skills. This Includes Being Able To Prioritize Tasks, Manage Appointments And Schedules, And Ensure That All Necessary Equipment And Tools Are Prepared For Each Service Call.
Adaptability And Flexibility: Working As A Field Service Technical Advisor Often Involves Being On The Road And Visiting Various Customer Locations. As Such, One Should Be Adaptable And Flexible To Changing Work Environments And Schedules. This May Also Include Being Able To Work Outside Of Regular Business Hours And On Weekends Or Holidays, Depending On Customer Needs.
Required Skills
Training
Troubleshooting
Data Analysis
Communication
Time Management
Product Knowledge
Multitasking
Customer Service
Equipment Maintenance
Problem-Solving
Adaptability
Technical Expertise
Soft Skills
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time Management
Creativity
Attention To Detail
Teamwork
Adaptability
Problem-Solving
