Welcome to Canon, a leading provider of imaging and optical products. We are seeking a highly motivated and customer-focused Field Service Technician I to join our team. In this role, you will have the opportunity to use your technical expertise to support our customers and maintain our reputation for excellence in service. If you enjoy troubleshooting, problem-solving, and providing top-notch service, we want to hear from you. The ideal candidate will have a strong background in electronics and experience working in a customer-facing role. Come be a part of our dynamic and growing team at Canon.
Provide exceptional customer service to maintain Canon’s reputation for excellence.
Troubleshoot and resolve technical issues with imaging and optical products.
Conduct on-site visits to service and repair equipment.
Install and set up new equipment for customers.
Communicate effectively with customers to understand their needs and provide solutions.
Maintain accurate records of service calls, repairs, and inventory.
Collaborate with other team members to share knowledge and improve processes.
Adhere to safety protocols and maintain a safe working environment.
Stay up-to-date on latest product developments and industry trends.
Travel to various customer locations within assigned territory.
Provide training and guidance to customers on product usage and maintenance.
Identify and communicate opportunities for product or service improvements.
Follow company standards and procedures for quality control and customer satisfaction.
Complete all administrative tasks accurately and in a timely manner.
Continuously strive to improve technical skills and knowledge through training and self-study.
Where is this job?
This job is located at Moon Township, PA 15108, USA
Job Qualifications
Technical Knowledge And Experience: A Field Service Technician I At Canon Should Have A Strong Understanding Of Canon Products And Services, As Well As Experience Troubleshooting And Repairing Technical Issues.
Customer Service Skills: This Role Requires Interacting With Customers On A Regular Basis, So Strong Communication And Interpersonal Skills Are Essential. The Ability To Provide Excellent Customer Service And Maintain A Professional Demeanor Is Crucial.
Time Management And Organizational Skills: Field Service Technicians Must Be Able To Manage Their Time Effectively And Prioritize Tasks In Order To Meet Service Level Agreements And Complete Work Orders In A Timely Manner. Strong Organizational Skills Are Also Necessary For Keeping Track Of Equipment, Spare Parts, And Service Records.
Physical Ability: The Job Of A Field Service Technician I Can Be Physically Demanding, As It Often Involves Lifting And Moving Heavy Equipment. Candidates Should Be Able To Meet The Physical Requirements Of The Job And Have The Ability To Work In Various Environments, Including Outdoors And In Confined Spaces.
Valid Driver’s License: Since This Role Involves Traveling To Customer Sites, A Valid Driver’s License Is Required. Candidates Should Have A Clean Driving Record And Be Comfortable Driving To Different Locations Within A Designated Territory.
Required Skills
Documentation
Inventory Management
Troubleshooting
Communication
Time Management
Diagnostic Skills
Customer Service
Equipment Maintenance
Problem-Solving
Technical Knowledge
Safety Procedures
Repair Techniques
Soft Skills
Communication
Conflict Resolution
Leadership
Time Management
Creativity
Teamwork
Adaptability
Problem-Solving
Empathy
Decision-Making
