x Welcome to Canon, a leading provider of innovative imaging products and solutions. We are currently seeking a highly motivated and skilled Field Service Technician I to join our team. As a Field Service Technician I, you will play a crucial role in providing exceptional customer service and technical support to our clients. This is a great opportunity for individuals who are passionate about technology, have a strong customer service mindset, and enjoy working in a fast-paced environment. If you have a strong technical background and possess excellent communication and problem-solving skills, we encourage you to apply for this exciting opportunity.
Provide exceptional customer service and technical support to our clients.
Conduct on-site installations, repairs, and maintenance of imaging products and solutions.
Troubleshoot and diagnose customer-reported issues with products.
Resolve technical problems in a timely and efficient manner.
Communicate effectively with customers to ensure a clear understanding of the issue and the steps being taken to resolve it.
Maintain accurate and detailed records of all service calls and repairs.
Collaborate with other team members and departments to ensure customer satisfaction.
Stay up-to-date with the latest product developments and technical advancements.
Adhere to all company policies and procedures, including safety protocols.
Represent Canon in a professional and courteous manner at all times.
Provide training and support to customers on the proper use and maintenance of products.
Identify opportunities for improvement and make recommendations to enhance the customer experience.
Travel to different customer sites as required.
Maintain a clean and organized work area.
Continuously strive to meet and exceed performance targets and goals.
Where is this job?
This job is located at Roseland, NJ, USA
Job Qualifications
Technical Knowledge And Experience: A Field Service Technician At Canon Should Have A Strong Understanding Of Canon Products And Their Technical Specifications. They Should Also Have Experience In Troubleshooting And Resolving Technical Issues.
Customer Service Skills: This Role Requires Regular Interaction With Customers, So Good Communication And Customer Service Skills Are Essential. The Technician Should Be Able To Explain Technical Information In A Clear And Friendly Manner.
Time Management And Organizational Skills: As A Field Service Technician, Managing And Prioritizing Tasks Efficiently Is Crucial. The Ability To Work Independently And Meet Tight Deadlines Is Also Important.
Problem-Solving Abilities: Field Service Technicians Encounter A Wide Range Of Technical Issues And Should Be Able To Identify And Solve Problems Effectively. This May Involve Using Critical Thinking Skills And Being Adaptable To Different Situations.
Physical Abilities: This Job May Involve Lifting Heavy Equipment And Working In Various Environments, Such As On-Site At A Customer’s Location. A Field Service Technician Should Have The Physical Stamina And Strength To Perform These Tasks Comfortably.
Required Skills
Communication Skills
Inventory Management
Time Management
Organizational Skills
Electrical Knowledge
Customer Service
Equipment Maintenance
Teamwork
Computer Skills
Problem-Solving
Diagnostic
Technical Troubleshooting
Soft Skills
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time Management
Creativity
Attention To Detail
Teamwork
Adaptability
Problem-Solving
