Welcome to Canon, a leader in imaging and optical products. We are seeking a highly skilled Field Service Technician II to join our team and provide exceptional technical support to our valued customers. As a Field Service Technician II, you will play a vital role in ensuring the smooth operation of our products and maintaining our reputation for excellence. This position requires a combination of technical expertise, problem-solving skills, and a commitment to providing top-notch customer service. If you are a self-motivated individual with a passion for technology and a desire to make a positive impact, we encourage you to apply for this exciting opportunity.
Perform on-site installations, repairs, and maintenance of Canon products at customer locations.
Troubleshoot and diagnose technical issues with Canon products, utilizing technical knowledge and problem-solving skills.
Communicate effectively with customers to understand their needs and provide appropriate solutions.
Manage and prioritize service requests to meet customer expectations and company service level agreements.
Maintain accurate records of service calls, repairs, and parts used.
Collaborate with other team members and departments to resolve complex technical issues.
Keep up-to-date with new product releases and technical advancements to continuously improve service delivery.
Follow all safety protocols and maintain a safe working environment at all times.
Provide exceptional customer service, building and maintaining positive relationships with customers.
Train and mentor junior technicians as needed.
Adhere to company policies and procedures at all times.
Represent Canon in a professional and positive manner at all times.
Collaborate with sales teams to identify opportunities for upselling and cross-selling additional products and services.
Travel to different customer locations as required.
Meet and exceed performance targets and customer satisfaction metrics.
Continuously seek opportunities for process improvement and provide feedback to management.
Attend training sessions and workshops to enhance technical skills and knowledge.
Keep track of inventory and order necessary parts and tools as needed.
Adhere to all quality standards and ensure that repairs and installations are completed to the highest standard.
Stay updated with industry trends and advancements to provide the best service possible.
Where is this job?
This job is located at High Point, NC, USA
Job Qualifications
Technical Expertise: The Ideal Candidate For The Field Service Technician Ii Position At Canon Should Have A Strong Technical Background And Be Proficient In Troubleshooting And Repairing Various Types Of Office Equipment, Such As Printers, Copiers, And Scanners.
Experience: A Minimum Of 3-5 Years Of Experience In A Similar Role Is Typically Required For A Field Service Technician Ii At Canon. This Ensures That The Candidate Has A Solid Understanding Of The Company’s Products And Processes.
Customer Service Skills: As A Field Service Technician Ii, The Candidate Will Be Interacting With Customers On A Regular Basis. Therefore, Excellent Communication And Interpersonal Skills Are Essential To Provide Top-Notch Customer Service.
Time Management Abilities: Field Service Technicians Ii Are Responsible For Managing Their Own Schedules And Meeting Tight Deadlines. The Candidate Should Possess Strong Time Management Skills And Be Able To Prioritize Tasks Efficiently.
Problem-Solving Skills: The Role Of A Field Service Technician Ii Requires The Ability To Think On Their Feet And Come Up With Creative Solutions To Technical Issues. Candidates Should Have A Strong Problem-Solving Mindset And Be Able To Adapt To Changing Situations.
Required Skills
Communication Skills
Time Management
Product Knowledge
Attention To Detail
Customer Service
Teamwork
Problem-Solving
Technical Proficiency
Equipment Repair
Troubleshooting Abilities
Field Support
Soft Skills
Communication
Emotional Intelligence
Leadership
Time Management
Interpersonal Skills
Critical Thinking
Organizational Skills
Teamwork
Adaptability
Problem-Solving
