Are you a skilled technician with a passion for problem-solving and providing exceptional customer service? Look no further! Canon is seeking a highly motivated and experienced Field Service Technician II to join our team and support our production equipment. As a Field Service Technician II, you will play a crucial role in ensuring our customers receive top-notch technical support and maintenance for their production equipment. If you are a detail-oriented individual with a strong background in technical troubleshooting and a desire to continuously learn and grow in a dynamic environment, we want to hear from you! Join us and become a part of our dedicated team of professionals.
Provide technical support and maintenance for Canon production equipment to ensure optimal functionality and customer satisfaction.
Troubleshoot and resolve technical issues with production equipment in a timely and efficient manner.
Conduct regular maintenance and inspections on production equipment to prevent breakdowns and ensure proper functioning.
Communicate with customers to understand their technical needs and provide effective solutions.
Keep up-to-date records of service calls, repairs, and maintenance activities.
Collaborate with team members to share knowledge and best practices to continuously improve service delivery.
Stay current with industry advancements and updates to effectively troubleshoot and maintain production equipment.
Adhere to safety protocols and company policies while performing job duties.
Proactively identify potential equipment issues and recommend solutions to prevent future breakdowns.
Prioritize and manage workload efficiently to meet service level agreements (SLAs) and customer expectations.
Provide exceptional customer service by building and maintaining positive relationships with clients.
Communicate effectively with customers, colleagues, and management to provide updates on service issues and resolutions.
Maintain inventory levels of necessary parts and supplies for efficient and timely equipment repairs.
Participate in training and development opportunities to enhance technical skills and knowledge.
Represent Canon in a professional and positive manner at all times.
Where is this job?
This job is located at Dublin, OH, USA
Job Qualifications
Technical Expertise: The Field Service Technician Ii Should Have A Strong Understanding Of Production Equipment And Its Operation, Including Troubleshooting And Repair Skills.
Experience In Field Service: This Role Requires Previous Experience In A Field Service Position, Demonstrating The Ability To Work Independently, Manage Time Effectively, And Meet Deadlines.
Strong Communication Skills: The Candidate Should Have Excellent Communication Skills To Effectively Communicate With Customers, Colleagues, And Other Stakeholders In A Professional Manner.
Detail-Oriented And Organized: As A Field Service Technician, Attention To Detail Is Crucial When Diagnosing And Repairing Complex Production Equipment. The Candidate Should Also Possess Strong Organizational Skills To Manage Multiple Tasks And Maintain Accurate Records.
Customer Service Mindset: The Field Service Technician Ii Will Be The Primary Point Of Contact For Customers, And Therefore Should Have A Customer Service Mindset, Prioritizing Customer Satisfaction And Building Strong Relationships.
Required Skills
Communication Skills
Troubleshooting
Time Management
Customer Service
Equipment Maintenance
Teamwork
Problem-Solving
Equipment Calibration
Technical Knowledge
Safety Procedures
Repair Techniques
Soft Skills
Communication
Emotional Intelligence
Leadership
Interpersonal Skills
Creativity
Teamwork
Adaptability
Problem-Solving
Time-Management
Decision-Making
