Welcome to Beckman Coulter, where we are dedicated to advancing scientific research and improving healthcare through cutting-edge technology. We are seeking a skilled and enthusiastic individual to join our team as a Field Technical Support (d/f/m). In this role, you will provide technical support and troubleshooting for our laboratory equipment and instrumentation, ensuring that our customers have a smooth and efficient experience with our products. We are looking for someone with a strong technical background, excellent communication skills, and a passion for delivering exceptional customer service. If you are a problem-solver, a team player, and have a desire to contribute to the advancement of scientific discovery, then we want to hear from you!
Provide technical support to customers for our laboratory equipment and instrumentation.
Troubleshoot technical issues and provide timely and effective solutions.
Conduct on-site visits to customer sites to troubleshoot and repair equipment.
Communicate with customers to understand their needs and provide appropriate solutions.
Collaborate with cross-functional teams to resolve complex technical issues.
Provide training and guidance to customers on the proper use and maintenance of our products.
Keep accurate records of customer interactions and technical support provided.
Stay up-to-date with the latest industry developments and product updates, and share knowledge with customers.
Act as a brand ambassador for Beckman Coulter, maintaining a positive and professional image at all times.
Assist in the development and improvement of technical support processes and procedures.
Continuously strive to improve customer satisfaction and loyalty.
Represent the company at industry events and conferences.
Work closely with sales and marketing teams to identify and capitalize on new business opportunities.
Collaborate with product development teams to provide customer feedback and insights for product improvements.
Comply with all company policies and procedures, including safety and quality standards.
Where is this job?
This job is located at Oviedo, Municipality of Oviedo, Asturias, Spain
Job Qualifications
Bachelor’s Degree In A Relevant Field Such As Engineering, Computer Science, Or Life Sciences.
Minimum Of 2-3 Years Of Experience In A Technical Support Role, Preferably In The Healthcare Or Life Sciences Industry.
Proficiency In Troubleshooting And Resolving Technical Issues Related To Laboratory Equipment And Software.
Strong Communication Skills And Ability To Effectively Train And Educate Customers On The Use And Maintenance Of Beckman Coulter Products.
Ability To Travel To Customer Sites And Work Independently To Resolve Technical Issues.
Required Skills
Documentation
Training
Troubleshooting
Communication
Time Management
Problem Solving
Customer Service
Quality Control
Equipment Maintenance
Teamwork
Adaptability
Technical Expertise
Soft Skills
Communication
Conflict Resolution
Leadership
Time Management
Interpersonal Skills
Creativity
Flexibility
Teamwork
Adaptability
Problem-Solving
