Home Stay manager

Job Description: Home Stay Manager

Position Overview:

We are seeking a highly organized and customer-focused Home Stay Manager to oversee the operations of our homestay property. The ideal candidate will be responsible for delivering exceptional guest experiences, managing day-to-day operations, and ensuring the property is well-maintained and profitable.

Key Responsibilities:

Guest Experience:

• Welcome and check in guests, ensuring smooth arrivals and departures.
• Address guest inquiries, concerns, and requests promptly and professionally.
• Provide personalized recommendations for local attractions, activities, and dining.
• Manage guest feedback to enhance overall satisfaction.

Operations Management:

• Oversee housekeeping and ensure cleanliness and upkeep of rooms and common areas.
• Coordinate with vendors for supplies, repairs, and maintenance as needed.
• Manage bookings, cancellations, and payments efficiently using property management systems.
• Develop and implement operational policies and procedures.

Marketing & Revenue Management:

• Promote the homestay on relevant platforms to attract guests.
• Ensure accurate listing details and timely responses to inquiries.
• Monitor occupancy rates and adjust pricing strategies to maximize revenue.

Staff Supervision (if applicable):

• Recruit, train, and manage support staff (e.g., housekeeping, maintenance).
• Schedule staff shifts and oversee their performance.

Compliance & Reporting:

• Ensure the homestay operates in compliance with local laws and regulations.
• Maintain accurate records of bookings, expenses, and revenue.
• Prepare periodic operational and financial reports for management.

Qualifications:

• Proven experience in hospitality management or a similar role.
• Excellent communication and interpersonal skills preferably speak in Kannada & English.
• Ex Service men given preference
• Strong organizational and problem-solving abilities.
• Proficiency in property management systems and MS Office Suite.
• Knowledge of local culture and attractions is an advantage.

Skills & Competencies:

• Customer service excellence.
• Leadership and team management.
• Marketing and sales acumen.
• Budgeting and financial oversight.
• Attention to detail and multitasking skills.

Work Schedule:

This role requires flexibility, including weekends and holidays, based on guest needs and property operations.

Compensation:

Competitive salary with potential incentives based on performance.

How to Apply:

Interested candidates are invited to submit their resume and a brief cover letter highlighting relevant experience and why they are a fit for this role.

Job Types: Full-time, Permanent

Pay: ₹12,264.60 – ₹25,000.00 per month

Benefits:

• Flexible schedule
• Food provided

Supplemental Pay:

• Commission pay

Ability to commute/relocate:

• Chikmagalur, Karnataka: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

• total work: 5 years (Preferred)

Location:

• Chikmagalur, Karnataka (Preferred)

Work Location: In person