Welcome to the team! We are seeking a dedicated and customer-focused individual to join our team as a Member Services Representative for AACU Branch Operations at American Airlines. As a key member of our organization, you will have the opportunity to make a positive impact on our members by providing exceptional service and support. If you have a passion for delivering top-notch customer service and possess strong communication and problem-solving skills, we encourage you to apply for this exciting opportunity. Join us in delivering the best travel experience for our members and be a part of the American Airlines family.

Provide exceptional customer service to members of American Airlines by addressing their inquiries and concerns promptly and professionally.

Serve as the primary point of contact for members, assisting them with account inquiries, membership updates, and other service-related issues.

Utilize effective communication skills to interact with members in a courteous and friendly manner, ensuring a positive experience.

Maintain a thorough understanding of American Airlines’ policies, procedures, and products in order to accurately assist members with their needs.

Identify and resolve member issues and complaints in a timely and efficient manner, working closely with other team members and departments as needed.

Utilize problem-solving skills to handle challenging situations and find appropriate solutions for members.

Maintain accurate and up-to-date member records in the AACU database.

Collaborate with other departments within American Airlines to ensure seamless service delivery for members.

Continuously strive to improve member satisfaction by actively seeking feedback and implementing suggestions for improvement.

Adhere to all company policies and procedures, including those related to confidentiality and data protection.

Stay updated on industry developments and trends to ensure a high level of knowledge and expertise in member services.

Attend training sessions and workshops to enhance job knowledge and skills.

Assist with other administrative tasks and projects as assigned by the supervisor or manager.

Uphold the company’s core values of integrity, respect, and excellence in all interactions with members and colleagues.

Where is this job?

This job is located at Oklahoma City, OK, USA

Job Qualifications

Excellent Customer Service Skills: As A Member Services Representative, The Individual Must Possess Strong Communication And Problem-Solving Skills To Effectively Assist Members With Their Inquiries And Provide Solutions To Any Issues They May Encounter.

Knowledge Of Aacu Services And Products: The Ideal Candidate Should Have A Thorough Understanding Of American Airlines Credit Union’s Services And Products, Including Loans, Savings Accounts, And Credit Cards. This Will Enable Them To Effectively Answer Member Inquiries And Offer Appropriate Solutions.

Attention To Detail: Accuracy Is Essential In This Role As Member Services Representatives Are Responsible For Processing Member Transactions And Maintaining Accurate Records. A Keen Eye For Detail Is Crucial To Ensure All Transactions Are Processed Correctly.

Ability To Work In A Fast-Paced Environment: As A Member Services Representative, The Individual Will Often Have To Handle Multiple Tasks Simultaneously. The Ability To Work Efficiently And Effectively In A Fast-Paced Environment Is Essential For Success In This Role.

Team Player: The Member Services Representative Will Work Closely With Other Team Members In The Aacu Branch Operations Department. They Should Be Able To Work Collaboratively In A Team Environment And Support Their Colleagues When Needed To Ensure The Smooth Functioning Of The Branch.

Required Skills

Communication

Time Management

Multitasking

Attention To Detail

Conflict Resolution

Customer Service

Computer Proficiency

Teamwork

Organization

Sales Skills

Problem-Solving

Adaptability

Soft Skills