At Lexmark International, we are seeking a highly skilled and motivated individual to join our team as an Order Management Manager. As the Order Management Manager, you will play a vital role in ensuring the smooth and efficient processing of customer orders. We are looking for someone who possesses strong leadership skills, a keen attention to detail, and a passion for delivering exceptional customer service. If you have a proven track record of success in order management and are looking for a challenging and rewarding career, we want to hear from you.
Oversee the entire order management process, from order inception to final delivery, ensuring accuracy and efficiency at every step.
Manage a team of order management specialists, providing guidance, training, and support to ensure high levels of performance and productivity.
Develop and implement strategies to streamline and improve the order management process, including automation and technology solutions.
Monitor and analyze order data to identify trends, issues, and opportunities for improvement.
Collaborate with cross-functional teams, including sales, customer service, and logistics, to ensure timely and accurate order fulfillment.
Maintain strong relationships with key customers and partners, proactively addressing any concerns or issues that may arise.
Ensure compliance with company policies, procedures, and standards for order processing and customer interactions.
Develop and maintain metrics and reports to track order management performance and provide insights for decision-making.
Stay current with industry trends and best practices in order management, and make recommendations for continuous improvement.
Represent the company in a professional manner, promoting a positive image and culture of exceptional customer service.
Where is this job?
This job is located at Cebu City, 6000 Cebu, Philippines
Job Qualifications
Bachelor’s Degree In Business Administration, Supply Chain Management, Or A Related Field.
Minimum Of 5 Years Experience In Order Management Or Supply Chain Management, With At Least 2 Years In A Managerial Role.
Strong Leadership Skills And Experience Managing A Team, Including Coaching And Development.
Extensive Knowledge Of Order Management Processes, Systems, And Best Practices.
Excellent Communication And Interpersonal Skills, With The Ability To Collaborate Cross-Functionally And Manage Relationships With Customers And Vendors.
Required Skills
Process Improvement
Project Management
Vendor Management
Data Analysis
Communication
Time Management
Forecasting
Inventory Control
Customer Service
Team Leadership
Order Fulfillment
Supply Chain Optimization
Soft Skills
Communication
Conflict Resolution
Customer Service
Emotional Intelligence
Leadership
Time Management
Creativity
Teamwork
Adaptability
Problem-Solving
