Welcome to Baptist Health South Florida, where we are committed to providing exceptional healthcare services to our community. We are currently seeking a highly organized and detail-oriented individual to join our team as a Patient Access Scheduler 1. As the first point of contact for our patients, you will play a crucial role in ensuring a positive and seamless experience. If you are passionate about helping others and have excellent communication skills, we want to hear from you. Join us in making a difference in the lives of our patients.
Greet and welcome patients and visitors in a friendly and professional manner.
Schedule appointments for patients accurately and efficiently.
Verify patient information and ensure all necessary documentation is complete.
Answer phone calls and respond to inquiries and requests from patients.
Provide information to patients regarding services and procedures offered by the healthcare facility.
Maintain and update patient records with accurate and relevant information.
Collaborate with other departments to coordinate patient care and ensure smooth operations.
Collect and process patient payments, as needed.
Ensure patient confidentiality and privacy at all times.
Communicate effectively with patients, colleagues, and other healthcare professionals.
Handle and resolve patient complaints and concerns in a timely and professional manner.
Stay updated on healthcare policies and procedures to provide accurate information to patients.
Attend training and development sessions to improve knowledge and skills.
Maintain a clean and organized work environment.
Adhere to all HIPAA regulations and guidelines.
Perform other related duties as assigned by the supervisor.
Where is this job?
This job is located at Boca Raton, FL, USA
Job Qualifications
High School Diploma Or Equivalent: A Patient Access Scheduler 1 At Baptist Health South Florida Must Possess A High School Diploma Or Equivalent To Demonstrate Basic Educational Skills And Knowledge.
Strong Communication Skills: Effective Communication Is Crucial In This Role As The Patient Access Scheduler 1 Will Be Interacting With Various Patients, Physicians, And Other Healthcare Professionals On A Daily Basis.
Knowledge Of Medical Terminology: A Thorough Understanding Of Medical Terminology Is Essential To Effectively Schedule Appointments And Communicate With Healthcare Providers.
Experience With Electronic Medical Record (Emr) Systems: Baptist Health South Florida Utilizes Electronic Medical Record Systems, So Proficiency In Navigating And Using These Systems Is Necessary For This Position.
Customer Service Experience: The Patient Access Scheduler 1 Will Be Dealing With Patients And Their Families On A Regular Basis, So Having Prior Customer Service Experience And The Ability To Handle Difficult Situations With Empathy And Professionalism Is Important.
Required Skills
Data Entry
Communication
Time Management
Scheduling
Multitasking
Attention To Detail
Customer Service
Medical Terminology
Problem-Solving
Insurance Verification
Electronic Health Records
Soft Skills
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time Management
Creativity
Critical Thinking
Teamwork
Adaptability
Problem-Solving
