Are you a quick thinker with excellent communication skills? Do you have a passion for helping others and a desire to serve your community? If so, we have an exciting opportunity for you to join our team as a Police Communications Dispatcher at the City of Oakland. As a vital member of our law enforcement team, you will be responsible for receiving and responding to emergency and non-emergency calls, dispatching officers and other emergency personnel, and providing critical support during high-stress situations. We are looking for individuals who are calm under pressure, have exceptional multitasking abilities, and possess strong problem-solving skills. If you are ready to make a difference in the lives of others and contribute to the safety of our city, we encourage you to apply for this position.
Receive and respond to emergency and non-emergency calls from the public in a professional and timely manner.
Dispatch appropriate law enforcement and emergency personnel to incidents and provide clear and accurate information.
Remain calm and composed while handling high-stress situations and effectively communicate with callers to gather necessary information.
Monitor and coordinate multiple radio channels and computer systems to ensure efficient communication and response.
Provide critical support to officers and other emergency personnel by relaying important information and updates.
Maintain accurate records and logs of all calls and dispatches.
Follow established protocols and procedures for handling various types of calls and incidents.
Continuously assess and prioritize incoming calls and dispatches based on urgency and available resources.
Demonstrate excellent problem-solving skills to quickly and effectively resolve issues and make decisions in a fast-paced environment.
Display exceptional multitasking abilities to effectively manage multiple tasks and responsibilities simultaneously.
Maintain confidentiality and handle sensitive information with discretion.
Collaborate with other departments and agencies to coordinate response efforts and provide assistance as needed.
Keep up-to-date with training and continuing education to stay knowledgeable about emergency protocols and procedures.
Provide exceptional customer service to the public and represent the City of Oakland in a professional manner at all times.
Contribute to a positive and supportive team environment by actively participating in team meetings and offering suggestions for improvement.
Where is this job?
This job is located at Oakland, CA, USA
Job Qualifications
Knowledge Of Emergency Response Procedures: A Police Communications Dispatcher At City Of Oakland Must Possess A Thorough Understanding Of Emergency Response Procedures, Including Knowledge Of Local, State, And Federal Laws And Regulations. This Ensures Efficient And Effective Handling Of Emergency Calls And Dispatching Of Emergency Responders.
Excellent Communication Skills: Strong Verbal And Written Communication Skills Are Essential For A Police Communications Dispatcher As They Are Required To Communicate With A Diverse Range Of Individuals, Including Emergency Responders, The General Public, And Other Dispatchers. They Must Be Able To Transmit And Receive Information Accurately And Efficiently.
Ability To Multi-Task And Work Under Pressure: Police Communications Dispatchers At City Of Oakland Must Be Able To Handle Multiple Tasks Simultaneously And Work Well Under Pressure. They Must Be Able To Prioritize Incoming Calls And Dispatch Emergency Responders Accordingly, While Remaining Calm And Composed During High-Stress Situations.
Proficient In Technology And Computer Systems: As A Police Communications Dispatcher, Proficiency In Using Various Technology And Computer Systems Is Crucial. This Includes Operating Computer-Aided Dispatch (Cad) Systems, Radios, And Other Communication Equipment, As Well As Being Able To Quickly Navigate Databases And Input Information Accurately.
Critical Thinking And Problem-Solving Skills: A Police Communications Dispatcher Must Possess Excellent Critical Thinking And Problem-Solving Skills To Handle Emergency Situations Effectively. They Must Be Able To Assess The Severity Of A Call, Gather And Analyze Information, And Make Quick Decisions To Dispatch The Appropriate Emergency Responders.
Required Skills
Time Management
Crisis Management
Conflict Resolution
Critical Thinking
Decision Making
Computer Proficiency
Active Listening
Multi-Tasking
Emergency Response
Prioritization
Radio Operation
Soft Skills
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time Management
Creativity
Attention To Detail
Teamwork
Adaptability
Problem-Solving
