Are you a natural leader with a passion for customer service and a drive to achieve sales goals? Do you thrive in a fast-paced retail environment and enjoy mentoring a team to success? If so, we have an exciting opportunity for you as a Sales Floor Supervisor at JCPenney. As a member of our dynamic team, you will play a crucial role in driving sales, providing exceptional customer service, and ensuring a positive shopping experience for our customers. We are looking for a motivated and experienced individual with a strong background in retail sales and management. If this sounds like you, we would love to hear from you!
Lead a team: Manage, motivate, and mentor a team of sales associates to achieve individual and team sales goals.
Drive sales: Utilize knowledge of products, promotions, and sales techniques to drive sales and meet sales targets.
Provide exceptional customer service: Ensure that all customers receive excellent service by maintaining a positive and helpful attitude, resolving customer issues and complaints, and going above and beyond to meet their needs.
Create a positive shopping experience: Monitor the sales floor to ensure a clean, organized, and visually appealing environment for customers.
Train and develop team members: Identify training needs and provide ongoing coaching and development to team members to improve their sales and customer service skills.
Ensure compliance: Maintain compliance with company policies and procedures, including inventory management, cash handling, and loss prevention.
Foster teamwork and collaboration: Promote a positive and collaborative work environment by encouraging teamwork, communication, and cooperation among team members.
Monitor performance: Track and evaluate team and individual sales performance, providing feedback and taking corrective action as needed.
Uphold brand standards: Ensure that all team members are adhering to brand standards and guidelines in terms of customer service, merchandising, and overall store presentation.
Stay updated on industry trends: Keep up-to-date on industry trends, market changes, and competitor activities to make informed business decisions.
Where is this job?
This job is located at Morgantown, WV, USA
Job Qualifications
Strong Leadership Skills And Ability To Effectively Manage And Motivate A Team.
Flexibility To Work A Variety Of Shifts, Including Evenings, Weekends, And Holidays.
Previous Supervisory Experience In A Retail Setting, Preferably In A Sales-Focused Role.
Excellent Communication And Interpersonal Skills To Interact With Customers And Employees.
Knowledge Of Sales Techniques And Ability To Drive Sales And Meet Performance Goals.
Required Skills
Communication
Time Management
Coaching
Team Management
Product Knowledge
Leadership
Conflict Resolution
Inventory Control
Customer Service
Merchandising
Problem-Solving
Sales Techniques
Soft Skills
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time Management
Interpersonal Skills
Creativity
Teamwork
Adaptability
Problem-Solving
