Welcome to Lexmark International, where we are committed to providing innovative printing and imaging solutions for our clients around the world. We are currently seeking a highly skilled and motivated Service Partner Manager to join our team and oversee our operations in the D-A-CH region (Germany, Austria, and Switzerland). As a Service Partner Manager, you will play a critical role in maintaining and developing partnerships with our service providers to ensure the highest level of customer satisfaction. If you are a proactive and results-driven individual with strong communication and leadership skills, we invite you to apply for this exciting opportunity. Join us in driving the success of our service partner network and be a part of our dynamic and growing organization.
Develop and maintain strong relationships with service partners in the D-A-CH region to ensure seamless operations and high customer satisfaction.
Oversee the performance of service partners and provide guidance and support to help them achieve their goals.
Collaborate with cross-functional teams to ensure service partners have the necessary tools and resources to deliver exceptional service to our clients.
Monitor service partner performance and identify areas for improvement, implementing corrective actions when necessary.
Develop and implement strategies to expand the service partner network and increase market penetration in the D-A-CH region.
Conduct regular performance reviews and provide feedback to service partners to ensure they meet our standards of excellence.
Stay updated on industry trends and competitor activities to make recommendations for improving our service partner program.
Train and onboard new service partners, ensuring they understand our company values, standards, and processes.
Handle any escalations or issues that arise with service partners and work towards finding effective solutions.
Collaborate with sales and marketing teams to develop strategies for promoting the service partner network and increasing customer satisfaction.
Develop and manage a budget for the service partner program and ensure adherence to financial guidelines.
Represent the company at industry events and conferences to build relationships and promote the service partner program.
Continuously evaluate and improve the service partner program to optimize efficiency and effectiveness.
Provide regular reports on service partner performance and key metrics to senior management.
Foster a positive and collaborative team culture within the service partner network, promoting teamwork and accountability.
Where is this job?
This job is located at Germany
Job Qualifications
Knowledge Of Service Management: As A Service Partner Manager, You Must Have A Strong Understanding Of Service Management Principles, Including Knowledge Of Itil Processes And Procedures. This Will Allow You To Effectively Manage And Optimize Service Delivery For Our Customers And Partners.
Experience In Partner Management: The Ideal Candidate Will Have At Least 3-5 Years Of Experience In Partner Management, Preferably In The D-A-Ch Region. This Includes Developing And Maintaining Relationships With Partners, Managing Performance And Ensuring Alignment With Company Goals.
Strong Communication Skills: As A Service Partner Manager, You Will Be Responsible For Communicating With Both Internal And External Stakeholders, Including Partners, Customers, And Cross-Functional Teams. Excellent Verbal And Written Communication Skills Are Essential For Success In This Role.
Technical Aptitude: While A Technical Background Is Not Required, It Is Beneficial To Have A Basic Understanding Of Printer And Document Management Technologies. This Will Allow You To Effectively Support Partners And Customers And Provide Technical Guidance When Needed.
Strategic Thinking: The Ability To Think Strategically And Develop Long-Term Plans And Initiatives Is Crucial For A Service Partner Manager. You Will Be Responsible For Identifying Growth Opportunities And Implementing Strategies To Drive Revenue And Increase Market Share In The D-A-Ch Region.
Required Skills
Customer Relationship Management
Project Management
Account Management
Communication
Time Management
Multitasking
Negotiation
Analytics
Team Leadership
Problem-Solving
Sales Strategy
Technical Knowledge
Soft Skills
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time Management
Creativity
Critical Thinking
Teamwork
Adaptability
Problem-Solving
