Welcome to Ball Corporation, a global leader in manufacturing sustainable packaging solutions for the food, beverage, and household products industries. We are seeking a highly motivated and experienced Service Support Supervisor to join our team and lead our service support operations. As a Service Support Supervisor, you will play a vital role in ensuring our customers receive top-notch service and support for their packaging needs. We are looking for someone with strong leadership skills, technical expertise, and a passion for delivering exceptional customer service. If you are a team player who thrives in a fast-paced environment and has a strong commitment to quality, we encourage you to apply for this exciting opportunity.
Oversee and manage the day-to-day operations of the service support department, ensuring all tasks are completed in a timely and efficient manner
Provide leadership and guidance to a team of service support representatives, setting clear expectations and monitoring performance
Develop and implement strategies to improve customer satisfaction and retention rates
Collaborate with cross-functional teams to identify and resolve customer issues and concerns
Maintain a comprehensive understanding of Ball Corporation’s products and services, as well as industry standards and regulations
Conduct regular training sessions for service support staff to enhance their technical knowledge and customer service skills
Monitor and analyze service metrics to identify areas for improvement and drive service excellence
Develop and maintain strong relationships with key customers, serving as their main point of contact for service-related inquiries and escalations
Stay up-to-date with industry trends and advancements in packaging technology to provide innovative solutions to customers
Adhere to all company policies, procedures, and safety protocols to ensure a safe and productive work environment.
Where is this job?
This job opening is listed as 100% remote
Job Qualifications
Leadership Skills: The Service Support Supervisor Should Have Strong Leadership Abilities In Order To Effectively Manage A Team Of Service Support Staff And Ensure That All Tasks Are Completed Efficiently And Accurately.
Technical Knowledge: This Role Requires A Thorough Understanding Of Ball Corporation’s Products And Services, As Well As The Ability To Troubleshoot And Resolve Technical Issues. A Background In Engineering Or A Related Field Would Be Advantageous.
Customer Service Experience: As The Primary Point Of Contact For Customer Inquiries And Complaints, The Service Support Supervisor Must Have Excellent Customer Service Skills And Be Able To Handle Challenging Situations With Professionalism And Empathy.
Project Management Skills: This Role Involves Overseeing Multiple Projects And Ensuring That They Are Completed On Time And Within Budget. The Ideal Candidate Should Have Strong Project Management Skills, Including Planning, Organizing, And Delegating Tasks.
Communication Skills: The Service Support Supervisor Must Be Able To Effectively Communicate With Both Internal And External Stakeholders, Including Customers, Team Members, And Senior Management. This Requires Excellent Verbal And Written Communication Skills, As Well As The Ability To Adapt Communication Style To Different Audiences.
Required Skills
Quality Assurance
Communication
Time Management
Organizational Skills
Conflict Resolution
Customer Service
Team Leadership
Resource Management
Training And Development
Problem-Solving
Process
Technical Knowledge
Soft Skills
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Problem Solving
Time Management
Creativity
Teamwork
Active Listening
Adaptability
