“Are you a customer-oriented technical professional looking for a dynamic role in the healthcare industry? Look no further than Beckman Coulter’s Territory Customer Support Engineer position! As a global leader in biomedical testing solutions, we are seeking a driven and personable individual to join our team and provide exceptional support to our valued customers. With a focus on troubleshooting, maintenance, and training, this role requires a strong background in engineering and a passion for delivering top-notch service. Join us in our mission to improve patient outcomes and make a positive impact on the world of healthcare.”
Provide exceptional customer support to clients in the healthcare industry.
Troubleshoot technical issues and provide timely solutions to ensure minimal disruption to client operations.
Conduct regular maintenance and servicing of biomedical testing equipment to ensure optimal functionality.
Deliver training to clients on the proper use and maintenance of equipment.
Act as a liaison between clients and the company, ensuring effective communication and addressing any concerns or inquiries.
Stay updated on industry trends and advancements in biomedical testing solutions to provide innovative and efficient support to clients.
Maintain accurate and detailed records of client interactions, technical issues, and resolutions.
Collaborate with other team members and departments to continuously improve customer support processes and procedures.
Represent the company in a professional and positive manner at all times.
Proactively identify opportunities to upsell and promote additional products or services to clients.
Where is this job?
This job is located at Jodhpur, Rajasthan, India
Job Qualifications
Bachelor’s Degree In Engineering Or A Related Field, Such As Biomedical Engineering Or Mechanical Engineering.
Minimum Of 2 Years Of Experience In Customer Support Or Technical Service, Preferably In The Medical Device Or Life Sciences Industry.
Strong Technical And Troubleshooting Skills, With A Solid Understanding Of Instrumentation And Software Systems.
Excellent Communication And Customer Service Skills, With The Ability To Effectively Work With Diverse Personalities And Handle Challenging Situations.
Willingness To Travel Extensively Within The Assigned Territory, Including Occasional Overnight Stays, To Provide On-Site Support To Customers.
Required Skills
Communication Skills
Data Analysis
Time Management
Product Knowledge
Attention To Detail
Customer Service
Equipment Maintenance
Teamwork
Problem-Solving
Technical Troubleshooting
Training And Education
Soft Skills
Communication
Conflict Resolution
Leadership
Time Management
Interpersonal Skills
Creativity
Critical Thinking
Teamwork
Adaptability
Problem-Solving
