{"id":16759,"date":"2025-01-29T11:32:12","date_gmt":"2025-01-29T11:32:12","guid":{"rendered":"https:\/\/puranigaadi.com\/jobs\/?p=16759"},"modified":"2025-01-29T11:32:12","modified_gmt":"2025-01-29T11:32:12","slug":"customer-care-executive","status":"publish","type":"post","link":"https:\/\/puranigaadi.com\/jobs\/customer-care-executive\/","title":{"rendered":"Customer Care Executive"},"content":{"rendered":"<div id=\"jobDescriptionTitle\">\n<h2 id=\"jobDescriptionTitleHeading\" class=\"css-9phk1k e1tiznh50\" tabindex=\"-1\">Full job description<\/h2>\n<\/div>\n<div id=\"jobDescriptionText\" class=\"jobsearch-JobComponent-description css-wppltw eu4oa1w0\">\n<p><b>We are looking for a passionate and dedicated Customer Service Associate to join our dynamic team in the gaming industry. The ideal candidate will have a love for gaming and the ability to communicate effectively with players from diverse backgrounds. As a Customer Service Associate, you will be the first point of contact for our players, providing exceptional support and ensuring a seamless gaming experience.<\/b><\/p>\n<p><b>Key Responsibilities:<\/b><\/p>\n<ul>\n<li><b>Handle customer inquiries, issues, and complaints via chat, email, and phone in a professional and friendly manner.<\/b><\/li>\n<li><b>Provide timely and accurate responses to all customer queries related to gameplay, in-game purchases, account issues, and technical support.<\/b><\/li>\n<li><b>Assist customers in troubleshooting technical problems, guiding them step-by-step to resolve issues.<\/b><\/li>\n<li><b>Collaborate with the game development and technical teams to escalate and resolve complex issues.<\/b><\/li>\n<li><b>Maintain detailed and accurate records of customer interactions and issues.<\/b><\/li>\n<li><b>Continuously enhance customer satisfaction by delivering top-quality service and resolving concerns quickly.<\/b><\/li>\n<li><b>Contribute to creating a positive and engaging gaming community.<\/b><\/li>\n<li><b>Stay updated with the latest trends and updates in the gaming industry to provide relevant and informed support.<\/b><\/li>\n<li><b>Process in-game requests, such as refunds, account bans, and moderation inquiries, in accordance with company policies.<\/b><\/li>\n<\/ul>\n<p><b>Required Skills &amp; Qualifications:<\/b><\/p>\n<ul>\n<li><b>Strong communication skills in Tamil, Telugu, English, and Hindi (verbal and written).<\/b><\/li>\n<li><b>Proven customer service experience, preferably in the gaming industry or a related field.<\/b><\/li>\n<li><b>In-depth knowledge and passion for gaming, with the ability to relate to the gaming community.<\/b><\/li>\n<li><b>Ability to work in a fast-paced environment and handle multiple inquiries simultaneously.<\/b><\/li>\n<li><b>Patience, empathy, and problem-solving skills.<\/b><\/li>\n<li><b>Comfortable with troubleshooting common gaming issues, such as connectivity problems, account issues, and in-game bugs.<\/b><\/li>\n<li><b>Strong attention to detail and the ability to maintain accurate records.<\/b><\/li>\n<li><b>Basic technical knowledge is a plus (e.g., familiarity with gaming platforms, mobile games, or online gaming environments).<\/b><\/li>\n<\/ul>\n<p>Job Types: Full-time, Permanent, Fresher<\/p>\n<p>Pay: \u20b915,000.00 &#8211; \u20b935,000.00 per month<\/p>\n<p>Benefits:<\/p>\n<ul>\n<li>Health insurance<\/li>\n<li>Provident Fund<\/li>\n<\/ul>\n<p>Schedule:<\/p>\n<ul>\n<li>Day shift<\/li>\n<li>Morning shift<\/li>\n<li>Rotational shift<\/li>\n<\/ul>\n<p>Supplemental Pay:<\/p>\n<ul>\n<li>Commission pay<\/li>\n<li>Performance bonus<\/li>\n<\/ul>\n<p>Application Question(s):<\/p>\n<ul>\n<li>Work location is UAE &#8211; Dubai<\/li>\n<li>Do you hold a valid passport<\/li>\n<\/ul>\n<p>Education:<\/p>\n<ul>\n<li>Bachelor&#8217;s (Preferred)<\/li>\n<\/ul>\n<p>Experience:<\/p>\n<ul>\n<li>Customer support: 5 years (Preferred)<\/li>\n<li>Inbound voice\/Outbound Voice: 5 years (Preferred)<\/li>\n<\/ul>\n<p>Language:<\/p>\n<ul>\n<li>Hindi (Preferred)<\/li>\n<li>English (Preferred)<\/li>\n<\/ul>\n<p>Willingness to travel:<\/p>\n<ul>\n<li>100% (Preferred)<\/li>\n<\/ul>\n<p>Work Location: Remote<\/p>\n<\/div>\n<p><a href=\"https:\/\/joblagii.com\/job-application\" target=\"_blank\" rel=\"noopener\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-medium wp-image-5949 aligncenter\" src=\"https:\/\/mlmsky.com\/jobs\/wp-content\/uploads\/2024\/08\/APPLY-NOW-button-01-300x145.png\" alt=\"\" width=\"300\" height=\"145\" \/><\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Full job description We are looking for a passionate and dedicated Customer Service Associate to join our dynamic team in the gaming industry. The ideal candidate will have a love for gaming and the ability to communicate effectively with players from diverse backgrounds. As a Customer Service Associate, you will be the first point of &#8230; <a title=\"Customer Care Executive\" class=\"read-more\" href=\"https:\/\/puranigaadi.com\/jobs\/customer-care-executive\/\" aria-label=\"Read more about Customer Care Executive\">Read more<\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-16759","post","type-post","status-publish","format-standard","hentry","category-education"],"_links":{"self":[{"href":"https:\/\/puranigaadi.com\/jobs\/wp-json\/wp\/v2\/posts\/16759","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/puranigaadi.com\/jobs\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/puranigaadi.com\/jobs\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/puranigaadi.com\/jobs\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/puranigaadi.com\/jobs\/wp-json\/wp\/v2\/comments?post=16759"}],"version-history":[{"count":1,"href":"https:\/\/puranigaadi.com\/jobs\/wp-json\/wp\/v2\/posts\/16759\/revisions"}],"predecessor-version":[{"id":16760,"href":"https:\/\/puranigaadi.com\/jobs\/wp-json\/wp\/v2\/posts\/16759\/revisions\/16760"}],"wp:attachment":[{"href":"https:\/\/puranigaadi.com\/jobs\/wp-json\/wp\/v2\/media?parent=16759"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/puranigaadi.com\/jobs\/wp-json\/wp\/v2\/categories?post=16759"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/puranigaadi.com\/jobs\/wp-json\/wp\/v2\/tags?post=16759"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}