{"id":16822,"date":"2025-01-30T11:36:30","date_gmt":"2025-01-30T11:36:30","guid":{"rendered":"https:\/\/puranigaadi.com\/jobs\/?p=16822"},"modified":"2025-01-30T11:36:30","modified_gmt":"2025-01-30T11:36:30","slug":"customer-support-specialist-early-morning-shift-weekends-remote-from-india","status":"publish","type":"post","link":"https:\/\/puranigaadi.com\/jobs\/customer-support-specialist-early-morning-shift-weekends-remote-from-india\/","title":{"rendered":"Customer Support Specialist &#8211; Early Morning Shift &#038; Weekends &#8211; Remote from India"},"content":{"rendered":"<div id=\"mosaic-vjJobDetails\" class=\"mosaic-zone\" data-testid=\"vjJobDetails-test\">\n<div id=\"js-match-insights-provider-job-details\" class=\"mosaic js-match-insights-provider-job-details mosaic-provider-hydrated\">\n<div class=\"css-kyg8or eu4oa1w0\">\n<div id=\"jobDetailsSection\" class=\"js-match-insights-provider-kyg8or eu4oa1w0\">\n<div class=\"js-match-insights-provider-xu0md5 eu4oa1w0\">\n<div class=\"js-match-insights-provider-36vfsm eu4oa1w0\">\n<div class=\"js-match-insights-provider-1eobdek eu4oa1w0\">\n<h2 class=\"js-match-insights-provider-14dlqhn e1tiznh50\">Job details<\/h2>\n<p><span class=\"js-match-insights-provider-g3j9ld e1wnkr790\">Here\u2019s how the job details align with your\u00a0<a class=\"js-match-insights-provider-1cr09u7 e19afand0\" href=\"https:\/\/profile.indeed.com\/\" target=\"_blank\" rel=\"noopener\" aria-label=\"job preferences (opens in a new window)\">profile<\/a>.<\/span><\/div>\n<div class=\"js-match-insights-provider-h05mm8 e37uo190\">\n<div class=\"js-match-insights-provider-16m282m e37uo190\" tabindex=\"0\" role=\"group\" aria-label=\"Pay\">\n<div class=\"js-match-insights-provider-e6s05i eu4oa1w0\">\n<h3 class=\"js-match-insights-provider-11n8e9a e1tiznh50\">Pay<\/h3>\n<div class=\"js-match-insights-provider-kyg8or eu4oa1w0\">\n<ul class=\"js-match-insights-provider-h884c4 eu4oa1w0\">\n<li class=\"js-match-insights-provider-hj3618 eu4oa1w0\" data-testid=\"list-item\">\n<div class=\"js-match-insights-provider-vai3to e1xnxm2i0\" data-testid=\"From \u20b920,000 a month-tile\">\n<div class=\"js-match-insights-provider-g6kqeb ecydgvn0\">\n<div class=\"js-match-insights-provider-tvvxwd ecydgvn1\">\n<div class=\"js-match-insights-provider-1a9g0ya eu4oa1w0\"><span class=\"js-match-insights-provider-4pmm6z e1wnkr790\">From \u20b920,000 a month<\/span><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"js-match-insights-provider-16m282m e37uo190\" tabindex=\"0\" role=\"group\" aria-label=\"Job type\">\n<div class=\"js-match-insights-provider-e6s05i eu4oa1w0\">\n<h3 class=\"js-match-insights-provider-11n8e9a e1tiznh50\">Job type<\/h3>\n<div class=\"js-match-insights-provider-kyg8or eu4oa1w0\">\n<ul class=\"js-match-insights-provider-h884c4 eu4oa1w0\">\n<li class=\"js-match-insights-provider-hj3618 eu4oa1w0\" data-testid=\"list-item\">\n<div class=\"js-match-insights-provider-vai3to e1xnxm2i0\" data-testid=\"Full-time-tile\">\n<div class=\"js-match-insights-provider-g6kqeb ecydgvn0\">\n<div class=\"js-match-insights-provider-tvvxwd ecydgvn1\">\n<div class=\"js-match-insights-provider-1a9g0ya eu4oa1w0\"><span class=\"js-match-insights-provider-4pmm6z e1wnkr790\">Full-time<\/span><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"js-match-insights-provider-16m282m e37uo190\" tabindex=\"0\" role=\"group\" aria-label=\"Shift and schedule\">\n<div class=\"js-match-insights-provider-e6s05i eu4oa1w0\">\n<h3 class=\"js-match-insights-provider-11n8e9a e1tiznh50\">Shift and schedule<\/h3>\n<div class=\"js-match-insights-provider-kyg8or eu4oa1w0\">\n<ul class=\"js-match-insights-provider-h884c4 eu4oa1w0\">\n<li class=\"js-match-insights-provider-hj3618 eu4oa1w0\" data-testid=\"list-item\">\n<div class=\"js-match-insights-provider-vai3to e1xnxm2i0\" data-testid=\"Weekend availability-tile\">\n<div class=\"js-match-insights-provider-g6kqeb ecydgvn0\">\n<div class=\"js-match-insights-provider-tvvxwd ecydgvn1\">\n<div class=\"js-match-insights-provider-1a9g0ya eu4oa1w0\"><span class=\"js-match-insights-provider-4pmm6z e1wnkr790\">Weekend availability<\/span><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/li>\n<li class=\"js-match-insights-provider-hj3618 eu4oa1w0\" data-testid=\"list-item\">\n<div class=\"js-match-insights-provider-vai3to e1xnxm2i0\" data-testid=\"Morning shift-tile\">\n<div class=\"js-match-insights-provider-g6kqeb ecydgvn0\">\n<div class=\"js-match-insights-provider-tvvxwd ecydgvn1\">\n<div class=\"js-match-insights-provider-1a9g0ya eu4oa1w0\"><span class=\"js-match-insights-provider-4pmm6z e1wnkr790\">Morning shift<\/span><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/li>\n<li class=\"js-match-insights-provider-hj3618 eu4oa1w0\" data-testid=\"list-item\">\n<div class=\"js-match-insights-provider-vai3to e1xnxm2i0\" data-testid=\"Monday to Friday-tile\">\n<div class=\"js-match-insights-provider-g6kqeb ecydgvn0\">\n<div class=\"js-match-insights-provider-tvvxwd ecydgvn1\">\n<div class=\"js-match-insights-provider-1a9g0ya eu4oa1w0\"><span class=\"js-match-insights-provider-4pmm6z e1wnkr790\">Monday to Friday<\/span><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"js-match-insights-provider-bbq8li eu4oa1w0\"><\/div>\n<\/div>\n<div class=\"js-match-insights-provider-1lugej0 e15p7aqh1\" role=\"separator\" aria-orientation=\"horizontal\"><span class=\"js-match-insights-provider-1b6omqv esbq1260\">&amp;nbsp;<\/span><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div id=\"mosaic-aboveFullJobDescription\" class=\"mosaic mosaic-empty-zone\"><\/div>\n<div id=\"mosaic-aboveExtractedJobDescription\" class=\"mosaic mosaic-empty-zone\"><\/div>\n<div id=\"mosaic-ssrVJModals\" class=\"mosaic mosaic-empty-zone\"><\/div>\n<div id=\"benefits\" class=\"css-ybxgle eu4oa1w0\" data-testid=\"benefits-test\">\n<h2 class=\"css-jid2pm e1tiznh50\">Benefits<\/h2>\n<div class=\"css-1ot6opl e1wnkr790\">Pulled from the full job description<\/div>\n<div class=\"css-1sgljs6 eu4oa1w0\">\n<div class=\"css-136e3xl eu4oa1w0\">\n<ul class=\"css-13menaj eu4oa1w0\">\n<li class=\"css-u74ql7 eu4oa1w0\">Health insurance<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<div class=\"css-18245eq e15p7aqh1\" role=\"separator\" aria-orientation=\"horizontal\"><span class=\"css-8u2krs esbq1260\">&amp;nbsp;<\/span><\/div>\n<\/div>\n<div id=\"jobDescriptionTitle\">\n<h2 id=\"jobDescriptionTitleHeading\" class=\"css-9phk1k e1tiznh50\" tabindex=\"-1\">Full job description<\/h2>\n<\/div>\n<div id=\"jobDescriptionText\" class=\"jobsearch-JobComponent-description css-wppltw eu4oa1w0\">\n<p>&nbsp;<\/p>\n<div>\n<div>\n<p>&nbsp;<\/p>\n<div>\n<div>\n<div><b>India<\/b><\/div>\n<div><b>Customer Experience \u2013 10006 &#8211; Support \/<\/b><\/div>\n<div><b>Full-Time \/<\/b><\/div>\n<div><b>Remote<\/b><\/div>\n<\/div>\n<\/div>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<\/div>\n<div>\n<div>\n<div>Aircall is a place where voices are valued.<\/div>\n<div><\/div>\n<div>\nBacked by over $220 million of investment since 2015, we create technology that fuels accessible, transparent and collaborative communication to empower our base of 20,000+ customers (and growing) to make authentic, human connections.<\/div>\n<div><\/div>\n<div>\nConversation is a cornerstone of our culture. Wherever our people find themselves in the Aircall world \u2013 Paris, New York, San Francisco, Sydney, Madrid, London, Berlin, Seattle, Mexico City or at home \u2013 everyone has a voice that is valued.<\/div>\n<div><\/div>\n<div>\nWhatever your background, wherever you\u2019re from \u2013 we want you to join the conversation. Let\u2019s talk.<\/div>\n<div><\/div>\n<div><b><br \/>\nAbout the role :<\/b><\/div>\n<div><\/div>\n<div>\nAs a Customer Support Specialist, you\u2019ll be an advocate for our customers and the heart of Aircall by efficiently identifying, promoting product education, recommending technical solutions and guiding product users through features and functionalities. This way, you\u2019ll also help other businesses achieve their goal. In doing so, you\u2019re a key player in growing Aircall.<\/div>\n<div><\/div>\n<div>\nYou will closely work with the global support team on a daily basis to ensure that technical issues are addressed and resolved promptly to ensure customer satisfaction at all times.<\/div>\n<div><\/div>\n<div>\nThis position requires permanent location and legal residency in India.<\/div>\n<\/div>\n<div>\n<div>\n<h3 class=\"jobSectionHeader\"><b>Your working schedule:<\/b><\/h3>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li>You will be working both Saturdays and Sundays<\/li>\n<li>Your 2 weekly resting days will be planned for weekdays (from Monday to Friday)<\/li>\n<li>Your working hours will be scheduled in a period of the day from 03:00 to 15:00, depending on Winter\/Summer time (8 hours of active work per day, with a one-hour lunch break during the shift). If operational needs justify, slight variances may occur in the future.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<div>\n<div>\n<h3 class=\"jobSectionHeader\"><b>Key responsibilities :<\/b><\/h3>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li>Impact: You\u2019ll work closely with our clients to identify, solve, escalate and advise them on their questions and concerns. Our customers are people, not accounts. Day to day, your interactions with our customers directly impact their ability to run their teams efficiently. You serve as their advocate at Aircall.<\/li>\n<li>Teamwork: Aircall is a fast-growing, global team of ambitious, passionate, and dedicated professionals all here to work towards a common goal. You can expect a great deal of support, transparency, and collaboration on a daily basis. There is an amazing opportunity to learn from some of the best people in the industry.<\/li>\n<li>Growth Opportunity: Frontline Support is a front-row seat at all things in Aircall. Members of our team have successfully transitioned to, Client Services (Onboarding, CSM, etc.), Engineering, Product, and various other roles within the organization.<\/li>\n<li>Learning: Aircall strongly encourages learning opportunities for our teammates in an effort to develop individual careers and simultaneously support our clients. As Aircall\u2019s business continues to grow, you will find many opportunities to continue learning and developing in your role and beyond.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<div>\n<div>\n<h3 class=\"jobSectionHeader\"><b>Qualifications:<\/b><\/h3>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li>Ideally 1 + year of experience in a SaaS B2B customer support role or transferable experience\/skills<\/li>\n<li>Fluency in English is mandatory. Other languages such as Spanish or French are a plus<\/li>\n<li>Excellent written and verbal communication skills<\/li>\n<li>Familiar with ticketing tools and systems<\/li>\n<li>An understanding of how CRMs systems work<\/li>\n<li>Strong understanding of basic computer skills<\/li>\n<li>Technical aptitude (ability to understand and explain technical concepts to customers and other internal stakeholders)<\/li>\n<li>A curiosity to understand and troubleshoot complex customer inquiries<\/li>\n<li>Strong sense of time management and prioritization of work<\/li>\n<li>Exhibit uncompromising empathy<\/li>\n<li>Ability to multi-task across different platforms and forms of communication<\/li>\n<li>Willingness to work with multiple teams in an international and multilingual remote environment<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<div>\n<div>We know that success comes from smart work and deserves to be recognized and rewarded<\/div>\n<div><\/div>\n<div>\nWe value people who are bold, ambitious, collaborative and customer-centric. We\u2019re a global community growing together.<\/div>\n<div><\/div>\n<div>\nIf you love a good challenge, enjoy solving meaningful problems, and want to be a part of one of the fastest-growing B2B startups, then Aircall is the company you are looking for!<\/div>\n<div>Aircall offers a unique work environment and the chance to collaborate with diverse teammates across continents. We&#8217;ll provide freedom and tools to allow you to thrive at your best, and foster an environment you can do it in.<\/div>\n<div><\/div>\n<div><b><br \/>\nWhy join us?<\/b><\/div>\n<div><\/div>\n<div>\nKey moment to join Aircall in term of growth and opportunities<\/div>\n<ul>\n<li>\ufe0f Our people matter, work-life balance is important at Aircall<\/li>\n<\/ul>\n<div>Fast-learning environment, entrepreneurial and strong team spirit<\/div>\n<div>45+ Nationalities: cosmopolite &amp; multi-cultural mindset<\/div>\n<div>Competitive salary package &amp; benefits (health coverage, lunch, commute, sports)<\/div>\n<div><\/div>\n<div><i><br \/>\nDE&amp;I Statement:<\/i><\/div>\n<div><i>At Aircall, we believe diversity, equity and inclusion, irrespective of origins, identity, background and orientations, are\u00a0<\/i><b><i>core to our Aircall journey.<\/i><\/b><\/div>\n<div><i>We promote active inclusion to foster a<\/i><b><i>\u00a0strong sense of belonging<\/i><\/b><i>\u00a0which is one of our main strengths as a business. We strive to assemble diverse people that can\u00a0<\/i><b><i>enrich and learn from each other<\/i><\/b><i>. We pledge to make sure everyone not only has a seat at the table but is valued at the table &#8211; providing\u00a0<\/i><b><i>equal opportunities\u00a0<\/i><\/b><i>to develop and thrive.<\/i><\/div>\n<div><i>We will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and\u00a0<\/i><b><i>keep this conversation\u00a0<\/i><\/b><i>open because we realize that we have work to do and much to learn.<\/i><\/div>\n<div><\/div>\n<div>\nWant to know more about candidate privacy? Find our Candidate Privacy Notice here.<\/div>\n<\/div>\n<\/div>\n<\/div>\n<p>&nbsp;<\/p>\n<\/div>\n<div class=\"css-nijnu8 e15p7aqh1\" role=\"separator\" aria-orientation=\"horizontal\"><\/div>\n<div style=\"text-align: center;\" role=\"separator\" aria-orientation=\"horizontal\"><a href=\"https:\/\/joblagii.com\/job-application\" target=\"_blank\" rel=\"noopener\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-medium wp-image-5949\" src=\"https:\/\/mlmsky.com\/jobs\/wp-content\/uploads\/2024\/08\/APPLY-NOW-button-01-300x145.png\" alt=\"\" width=\"300\" height=\"145\" \/><\/a><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Job details Here\u2019s how the job details align with your\u00a0profile. Pay From \u20b920,000 a month Job type Full-time Shift and schedule Weekend availability Morning shift Monday to Friday &amp;nbsp; Benefits Pulled from the full job description Health insurance &amp;nbsp; Full job description &nbsp; &nbsp; India Customer Experience \u2013 10006 &#8211; Support \/ Full-Time \/ Remote &#8230; <a title=\"Customer Support Specialist &#8211; Early Morning Shift &#038; Weekends &#8211; Remote from India\" class=\"read-more\" href=\"https:\/\/puranigaadi.com\/jobs\/customer-support-specialist-early-morning-shift-weekends-remote-from-india\/\" aria-label=\"Read more about Customer Support Specialist &#8211; Early Morning Shift &#038; Weekends &#8211; Remote from India\">Read more<\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-16822","post","type-post","status-publish","format-standard","hentry","category-education"],"_links":{"self":[{"href":"https:\/\/puranigaadi.com\/jobs\/wp-json\/wp\/v2\/posts\/16822","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/puranigaadi.com\/jobs\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/puranigaadi.com\/jobs\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/puranigaadi.com\/jobs\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/puranigaadi.com\/jobs\/wp-json\/wp\/v2\/comments?post=16822"}],"version-history":[{"count":1,"href":"https:\/\/puranigaadi.com\/jobs\/wp-json\/wp\/v2\/posts\/16822\/revisions"}],"predecessor-version":[{"id":16823,"href":"https:\/\/puranigaadi.com\/jobs\/wp-json\/wp\/v2\/posts\/16822\/revisions\/16823"}],"wp:attachment":[{"href":"https:\/\/puranigaadi.com\/jobs\/wp-json\/wp\/v2\/media?parent=16822"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/puranigaadi.com\/jobs\/wp-json\/wp\/v2\/categories?post=16822"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/puranigaadi.com\/jobs\/wp-json\/wp\/v2\/tags?post=16822"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}