{"id":16855,"date":"2025-01-31T09:58:54","date_gmt":"2025-01-31T09:58:54","guid":{"rendered":"https:\/\/puranigaadi.com\/jobs\/?p=16855"},"modified":"2025-01-31T09:58:54","modified_gmt":"2025-01-31T09:58:54","slug":"afterhours-travel-consultant","status":"publish","type":"post","link":"https:\/\/puranigaadi.com\/jobs\/afterhours-travel-consultant\/","title":{"rendered":"Afterhours Travel Consultant"},"content":{"rendered":"
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Full job description<\/h2>\n<\/div>\n
Amex GBT is a place where colleagues find inspiration in travel as a force for good and \u2013 through their work \u2013 can make an impact on our industry. We\u2019re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.<\/p>\n

Ready to explore a career path? Start your journey.<\/p>\n

As a Travel C onsultant , you\u2019ll join our highly skilled remote team, providing outstanding service to our corporate business clients. We\u2019re most proud of our warm and inclusive culture, innovation in the travel tech space, internal promotions, and career advancement opportunities . M ost of our Traveler Care leadership started in this role , and you can find us in almost every other department at Amex GBT .<\/p>\n

The role will form part of a highly skilled team of Corporate Travel Counsellors located at our Office. The role will report to a Team Coach.<\/p>\n

What You\u2019ll Do
\nOperating in a 24 hour a day, 7 days a week team, with variable shift (days, nights and weekends).
\nAct as Travel Advisor and Consultant to a single or multiple Corporate Business accounts with the willingness to jump in and flexibility in shifts to meet client needs
\nAct as the point of sale on all Domestic & International travel requirements, arranging both routine and complex travel for air, rail, car, and Hotel accommodation, using one or multiple Global Distribution Systems (GDS), Sabre, Apollo, Galileo, Amadeus.
\nProvide consultative advice, solutions and recommendations. Additionally, pro-actively selling additional service for our travelers (e.g. Hotel and Car), whilst ensuring adherence to the customers agreed travel policy and requirements
\nAligning with all legal standard requirements, which include mandatory training, compliance and sanctions
\nDeliver expectations on individual\/shared team goals and support all business Key Performance Indicators. Proactively review your metrics to check on and improve performance
\nFollow internal compliance and regulatory requirements for all customers and locations supported
\nManage the end-to-end booking process through the ticketing and order fulfillment, either over the telephone, via messaging or via email or back office systems and servicing platforms.
\nOperate in a telephony servicing environment where you are accountable to key performance indicators of success, such as customer satisfaction (CSAT), key productivity metrics (for example call adherence and call service metrics), and driving key partnerships and sale of preferred air and hotel partners
\nOperate in a Multi-Channel servicing environment where you are accountable to key performance indicators of success, such as customer satisfaction (CSAT), key productivity metrics (for example call adherence and call service metrics
\nUse positive telephone service techniques; act on special customer requests and maintain excellent client relations
\nMeeting the servicing of your nominated account or clients travel requirements, whilst adhering to your nominated call schedule daily, and reporting any variances in the workforce management scheduling tool to your Team Coach
\nCoach, develop and mentor more junior Travel Counsellor colleagues in the team as needed
\nExpress enthusiasm and energy within the organization and always act according to company ethics, values and Compliance guidelines.\u200b \u200b
\nWorking on phone, email or chat booking air, rail, hotel and car rental
\nInvestigates\/action Travel Counsellors reservations\/PNR for ticketing, quality\/accuracy, client blocking issues or lowest fare<\/p>\n

What We\u2019re Looking For
\nDetailed understanding of fares and ticketing rules, for car, air, hotel travel<\/p>\n

Knowledge and experience of:<\/b>
\nAir, rail, hotel, car booking
\nCalculating and Processing exchanges
\nHigh proficiency in one or multiple GDS
\nSabre, Apollo, Galileo, Amadeus
\nExperience working in a high touch service environment where performance is measured
\nExperience working in a team
\nBackground in Business Travel, leisure or airline reservation required
\nPassion for Excellence in Client Service
\nExcellent Professional Communication \u2013 both written and verbal
\nDiligent – ability to act with integrity, and deal sensitively with personal and confidential traveler information
\nAbility to research and resolve customer service and traveler issues independently and \/or with supplier
\nProblem Solving, with a process improvement approach
\nAble to work under pressure, with a sense of urgency while maintaining a professional rapport and multi-task, accepting and adapting to change quickly and professionally
\nAbility to positively influence team and peers
\nLearning agility and ability to act on constructive feedback
\nPossess a strong understanding of travel trends and industry standard methodologies<\/p>\n

\u200b Our Traveler Care team is a 24\/7 operation. Please be flexible and prepared to work in aftrhours shifts and weekends.<\/p>\n

Location Gurgaon, India<\/p>\n

The #TeamGBT Experience
\nWork and life:<\/b>\u00a0Find your happy medium at Amex GBT.<\/p>\n

Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more.<\/p>\n

Travel perks:<\/b>\u00a0get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.<\/p>\n

Develop the skills you want when the time is right for you, with global tuition assistance, access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.<\/p>\n

We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at GBT. You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.<\/p>\n

Wellbeing resources to support mental and emotional health for you and your immediate family.<\/p>\n

And much more!<\/p>\n

A ll applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.<\/p>\n

Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult GBT Recruitment Privacy Statement .<\/p>\n

What if I don\u2019t meet every requirement? If you\u2019re passionate about our mission and believe you\u2019d be a phenomenal addition to our team, don\u2019t worry about \u201cchecking every box;” please apply anyway. You may be exactly the person we\u2019re looking for!<\/p><\/div>\n

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Full job description Amex GBT is a place where colleagues find inspiration in travel as a force for good and \u2013 through their work \u2013 can make an impact on our industry. We\u2019re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. Ready to explore … Read more<\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-16855","post","type-post","status-publish","format-standard","hentry","category-education"],"_links":{"self":[{"href":"https:\/\/puranigaadi.com\/jobs\/wp-json\/wp\/v2\/posts\/16855","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/puranigaadi.com\/jobs\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/puranigaadi.com\/jobs\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/puranigaadi.com\/jobs\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/puranigaadi.com\/jobs\/wp-json\/wp\/v2\/comments?post=16855"}],"version-history":[{"count":1,"href":"https:\/\/puranigaadi.com\/jobs\/wp-json\/wp\/v2\/posts\/16855\/revisions"}],"predecessor-version":[{"id":16856,"href":"https:\/\/puranigaadi.com\/jobs\/wp-json\/wp\/v2\/posts\/16855\/revisions\/16856"}],"wp:attachment":[{"href":"https:\/\/puranigaadi.com\/jobs\/wp-json\/wp\/v2\/media?parent=16855"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/puranigaadi.com\/jobs\/wp-json\/wp\/v2\/categories?post=16855"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/puranigaadi.com\/jobs\/wp-json\/wp\/v2\/tags?post=16855"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}