{"id":16908,"date":"2025-01-31T11:19:09","date_gmt":"2025-01-31T11:19:09","guid":{"rendered":"https:\/\/puranigaadi.com\/jobs\/?p=16908"},"modified":"2025-01-31T11:19:09","modified_gmt":"2025-01-31T11:19:09","slug":"product-support-analyst","status":"publish","type":"post","link":"https:\/\/puranigaadi.com\/jobs\/product-support-analyst\/","title":{"rendered":"Product Support Analyst"},"content":{"rendered":"
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Full job description<\/h2>\n<\/div>\n
Amex GBT is a place where colleagues find inspiration in travel as a force for good and \u2013 through their work \u2013 can make an impact on our industry. We\u2019re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.<\/p>\n

Ready to explore a career path? Start your journey.<\/p>\n

Support Client Management and customer contacts with technology & product questions specific to PTA product deployment, implementations, escalations, and resolution of issues related to technology. Facilitating travel program technology support, assisting with the online booking tool including maintenance, implementations, or escalations, and Interacting with Amex GBT client management and our customers to provide consultation around technology and tools used in the day-to-day travel program. Leverage project management and analytical skills to support multiple programs and projects.<\/p>\n

What You\u2019ll Do on a Typical Day:<\/b>
\nCase Management
\nResponsible for providing 2nd-level product support. These cases could be related to product breakdown\/defect or customer changes\/maintenance to meet their travel program.
\nMaintain a good understanding of all AEGBT OBT\/Approval products to ensure world-class support for Amex GBT\u2019s OBT products.<\/p>\n

Provide Issue triage, escalation, and resolution to include:<\/b>
\nTroubleshoot issues thoroughly by understanding the impact of the solution before providing the resolution. Provide complete case research conducted before escalating the case to the 3rd Level, Internal Partner Team, or Vendor\/Technology Partner. Test the solution or any new release of product functionality and provide information\/awareness of any shortfalls before these are available to clients.
\nEnsure SLA agreements are adhered to for problem resolution
\nProvide communications to clients\/fields on outages or enhancement
\nProvide subject matter expertise on travel industry practices and underlying industry technologies
\nKeep management advised of potential problem areas and escalate any situation that may jeopardize AEGBT or vendor credibility
\nProvide status reports as directed on progress and accomplishments to management<\/p>\n

Maintain Product Support Documentation
\nCreate or modify product FAQ\/instruction manual as necessary; this may include different versions or customized offerings of a product.
\nLiaise with Vendor Product Support and Product Managers to keep user documents, manuals, test plans, FAQs, etc., updated as needed<\/p>\n

Interact with the Product Manager, L1 Team, and Client Management team
\nDefine requirements and document accordingly
\nProvide requirements to other teams as necessary
\nResolve or escalate challenges<\/p>\n

Key Contacts
\nOBT Vendors
\nAirline, Hotel\/Car Partners
\nGDS Partners<\/p>\n

What We\u2019re looking for:<\/b>
\nAbility to work with Global teams.
\nAt least five years\u2019 experience in the travel industry with extensive experience in business\/corporate travel operational reservation workflow procedures
\nMinimum 5 years knowledge of GDS systems (Sabre, Apollo, Galileo, Amadeus)
\nShould be open to working in shifts when required
\nProficient in Microsoft applications; Outlook, Word, Excel, and PowerPoint
\nA proven background in client servicing.
\nExcellent business writing skills, to ensure documentation is written in a clear and concise manner
\nStrong prioritization and time management skills
\nMotivated and flexible to accommodate both internal and external clients
\nStrong decision-making capability
\nMust be Open for 24*7 Environment
\nUnderstanding of web technologies
\nGood understanding of desktop scripting, profile, mid-office, and online booking tools such as KDS, AeTM(eTravel), Concur, and GetThere.
\nConversant in Web-based technology with technical and non-technical audience
\nExperience in product testing and quality assurance<\/p>\n

Location Gurgaon, India<\/p>\n

The #TeamGBT Experience
\nWork and life:<\/b>\u00a0Find your happy medium at Amex GBT.<\/p>\n

Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more.<\/p>\n

Travel perks:<\/b>\u00a0get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.<\/p>\n

Develop the skills you want when the time is right for you, with global tuition assistance, access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.<\/p>\n

We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at GBT. You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.<\/p>\n

Wellbeing resources to support mental and emotional health for you and your immediate family.<\/p>\n

And much more!<\/p>\n

A ll applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.<\/p>\n

Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult GBT Recruitment Privacy Statement .<\/p>\n

What if I don\u2019t meet every requirement? If you\u2019re passionate about our mission and believe you\u2019d be a phenomenal addition to our team, don\u2019t worry about \u201cchecking every box;” please apply anyway. You may be exactly the person we\u2019re looking for!<\/p><\/div>\n

<\/div>\n
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Full job description Amex GBT is a place where colleagues find inspiration in travel as a force for good and \u2013 through their work \u2013 can make an impact on our industry. We\u2019re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. Ready to explore … Read more<\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-16908","post","type-post","status-publish","format-standard","hentry","category-education"],"_links":{"self":[{"href":"https:\/\/puranigaadi.com\/jobs\/wp-json\/wp\/v2\/posts\/16908","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/puranigaadi.com\/jobs\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/puranigaadi.com\/jobs\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/puranigaadi.com\/jobs\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/puranigaadi.com\/jobs\/wp-json\/wp\/v2\/comments?post=16908"}],"version-history":[{"count":1,"href":"https:\/\/puranigaadi.com\/jobs\/wp-json\/wp\/v2\/posts\/16908\/revisions"}],"predecessor-version":[{"id":16909,"href":"https:\/\/puranigaadi.com\/jobs\/wp-json\/wp\/v2\/posts\/16908\/revisions\/16909"}],"wp:attachment":[{"href":"https:\/\/puranigaadi.com\/jobs\/wp-json\/wp\/v2\/media?parent=16908"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/puranigaadi.com\/jobs\/wp-json\/wp\/v2\/categories?post=16908"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/puranigaadi.com\/jobs\/wp-json\/wp\/v2\/tags?post=16908"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}