{"id":16920,"date":"2025-01-31T11:40:31","date_gmt":"2025-01-31T11:40:31","guid":{"rendered":"https:\/\/puranigaadi.com\/jobs\/?p=16920"},"modified":"2025-01-31T11:40:31","modified_gmt":"2025-01-31T11:40:31","slug":"forecasting-planning-manager","status":"publish","type":"post","link":"https:\/\/puranigaadi.com\/jobs\/forecasting-planning-manager\/","title":{"rendered":"Forecasting Planning Manager"},"content":{"rendered":"
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Full job description<\/h2>\n<\/div>\n
Amex GBT is a place where colleagues find inspiration in travel as a force for good and \u2013 through their work \u2013 can make an impact on our industry. We\u2019re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.<\/p>\n

Ready to explore a career path? Start your journey.<\/p>\n

What You\u2019ll Do on a Typical Day:<\/b>
\nWFM liaison for multiple Directors and VPs, attending VP\/Director team meetings, presenting capacity gaps and opportunities, as well as communicating strategy pertaining to initiatives that involve WFM consultation.
\nLiaison\/Consultant to multiple departments for all items pertaining to WFM and scheduling for company initiatives success
\nOperations\/Telecom\/ClientManagement\/Implementations\/Reporting\/L&D\/Re-engineering
\nLead\/Recruit\/Develop a virtual team of specialists to maintain healthy workforce planning processes across all sites
\nPartner with and establish effective working relationships with the Senior Operations Team
\nAdministration of communication to and from Operations and other support departments
\nAbility to work in a highly complex, challenging and constantly evolving environment
\nProvide constant reviews \/ updates and feedback on areas of potential risks and opportunities to identify these risk elements to operations \/ stakeholders and take appropriate corrective and\/or mitigation measures<\/p>\n

What We\u2019re Looking For:<\/b>
\nManaging initiatives aligned to the Workforce Management defined Road Map
\nWork with operations \/ training and scheduling to coordinate multi-skill training for existing agents identified as opportunity for performance improvement
\nChampion Best Practise share across function(s) \/ and regions
\nAssess impacts of Force Majeure events business activity (e.g. inclement weather, strike, abnormal events) that may have direct impact on the contact centre and plan for resource requirements
\nResponsible for maximising efficiency and occupancy while meeting service objectives
\nEffective team management including recruitment and development of all direct reports undertaking performance management and performance appraisals
\nWork with the Forecasting team to create long term capacity plan
\nReview work volume and staffing forecasts on a daily, weekly, monthly, quarterly and annual basis for workgroups and comparative data on results vs. forecasts, identify opportunities for improvement and recommend solutions
\nConduct and deliver root cause analysis on servicing or productivity issues as & when required by client. Recommend\/lead process improvement for staffing, routing, and resource allocation
\nCreate reports on historical data and forecasting results from applicable systems.<\/p>\n

Location Bangalore, India<\/p>\n

The #TeamGBT Experience
\nWork and life:<\/b>\u00a0Find your happy medium at Amex GBT.<\/p>\n

Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more.<\/p>\n

Travel perks:<\/b>\u00a0get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.<\/p>\n

Develop the skills you want when the time is right for you, with global tuition assistance, access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.<\/p>\n

We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at GBT. You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.<\/p>\n

Wellbeing resources to support mental and emotional health for you and your immediate family.<\/p>\n

And much more!<\/p>\n

A ll applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.<\/p>\n

Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult GBT Recruitment Privacy Statement .<\/p>\n

What if I don\u2019t meet every requirement? If you\u2019re passionate about our mission and believe you\u2019d be a phenomenal addition to our team, don\u2019t worry about \u201cchecking every box;” please apply anyway. You may be exactly the person we\u2019re looking for!<\/p><\/div>\n

<\/div>\n
\"\"<\/a><\/div>\n","protected":false},"excerpt":{"rendered":"

Full job description Amex GBT is a place where colleagues find inspiration in travel as a force for good and \u2013 through their work \u2013 can make an impact on our industry. We\u2019re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. Ready to explore … Read more<\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-16920","post","type-post","status-publish","format-standard","hentry","category-education"],"_links":{"self":[{"href":"https:\/\/puranigaadi.com\/jobs\/wp-json\/wp\/v2\/posts\/16920","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/puranigaadi.com\/jobs\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/puranigaadi.com\/jobs\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/puranigaadi.com\/jobs\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/puranigaadi.com\/jobs\/wp-json\/wp\/v2\/comments?post=16920"}],"version-history":[{"count":1,"href":"https:\/\/puranigaadi.com\/jobs\/wp-json\/wp\/v2\/posts\/16920\/revisions"}],"predecessor-version":[{"id":16921,"href":"https:\/\/puranigaadi.com\/jobs\/wp-json\/wp\/v2\/posts\/16920\/revisions\/16921"}],"wp:attachment":[{"href":"https:\/\/puranigaadi.com\/jobs\/wp-json\/wp\/v2\/media?parent=16920"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/puranigaadi.com\/jobs\/wp-json\/wp\/v2\/categories?post=16920"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/puranigaadi.com\/jobs\/wp-json\/wp\/v2\/tags?post=16920"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}