{"id":17212,"date":"2025-02-06T08:30:15","date_gmt":"2025-02-06T08:30:15","guid":{"rendered":"https:\/\/puranigaadi.com\/jobs\/?p=17212"},"modified":"2025-02-06T08:30:15","modified_gmt":"2025-02-06T08:30:15","slug":"customer-success-executive-2","status":"publish","type":"post","link":"https:\/\/puranigaadi.com\/jobs\/customer-success-executive-2\/","title":{"rendered":"Customer Success Executive"},"content":{"rendered":"<div id=\"jobDescriptionTitle\">\n<h2 id=\"jobDescriptionTitleHeading\" class=\"css-9phk1k e1tiznh50\" tabindex=\"-1\">Full job description<\/h2>\n<\/div>\n<div id=\"jobDescriptionText\" class=\"jobsearch-JobComponent-description css-wppltw eu4oa1w0\">\n<p><b>Job Title:<\/b>\u00a0Customer Support\/Success Executive<\/p>\n<p><b>Company:<\/b>\u00a0MLVeda<\/p>\n<p><b>Location:<\/b>\u00a0Remote<\/p>\n<p><b>Employment Type:<\/b>\u00a0Full-time<\/p>\n<p><b>Work Hours:<\/b>\u00a0US hours mandatory<\/p>\n<p><b>Salary:<\/b>\u00a0INR 25,000 to INR 35,000 Monthly plus a performance-based bonus<\/p>\n<p><b>About MLVeda:<\/b><\/p>\n<p>MLVeda is a fast-growing SaaS firm specializing in commerce enablement. We design scalable, user-friendly apps and solutions for platforms like Shopify, BigCommerce, Thinkific, Wix, and more to enhance conversions and revenue. With over 10 years of experience, we empower e-commerce merchants globally with cutting-edge tools.<\/p>\n<p><b>Job Description:<\/b><\/p>\n<p>We are seeking a driven and detail-oriented\u00a0<b>Customer Support\/Success Executive<\/b>\u00a0ready to learn and grow in the e-commerce space. The role involves supporting customers, analyzing performance, and representing our apps to a global clientele.<\/p>\n<p>This role demands exceptional communication, technical learning ability, and the drive to go above and beyond for customer satisfaction.\u00a0<b>Sales leads will come to you<\/b>\u2014there are no cold calls required, but the work involves proactive engagement with customers to ensure success.<\/p>\n<p><b>Key Responsibilities:<\/b><\/p>\n<p><b>Customer Success and Support:<\/b><\/p>\n<ul>\n<li>Provide timely and effective chat and email support to customers.<\/li>\n<li>Assist with onboarding and ensure smooth adoption of MLVeda\u2019s solutions.<\/li>\n<\/ul>\n<p><b>Performance Analysis and Strategy:<\/b><\/p>\n<ul>\n<li>Analyze customer performance metrics and recommend improvements.<\/li>\n<li>Collaborate with internal teams to address customer feedback and enhance app features.<\/li>\n<\/ul>\n<p><b>Proactive Customer Engagement:<\/b><\/p>\n<ul>\n<li>Respond to new leads and potential customers via well-drafted emails.<\/li>\n<li>Represent MLVeda\u2019s apps and services professionally.<\/li>\n<\/ul>\n<p><b>Problem-Solving:<\/b><\/p>\n<ul>\n<li>Troubleshoot technical issues and coordinate with the development team for resolutions.<\/li>\n<li>Educate customers on app functionality and e-commerce best practices.<\/li>\n<\/ul>\n<p><b>Documentation and Reporting:<\/b><\/p>\n<ul>\n<li>Maintain accurate records of customer interactions and feedback.<\/li>\n<li>Generate detailed performance reports for management review.<\/li>\n<\/ul>\n<p><b>Requirements:<\/b><\/p>\n<p><b>Technical Learning Ability:<\/b><\/p>\n<ul>\n<li>Keen interest in understanding e-commerce platforms like Shopify and BigCommerce.<\/li>\n<li>Ability to grasp technical concepts and provide effective solutions.<\/li>\n<\/ul>\n<p><b>Communication Skills:<\/b><\/p>\n<ul>\n<li>Excellent grammar and verbal communication skills in English.<\/li>\n<li>Ability to convey ideas clearly and confidently in emails and chats.<\/li>\n<\/ul>\n<p><b>Customer-Centric Approach:<\/b><\/p>\n<ul>\n<li>Strong problem-solving skills with a customer-first mindset.<\/li>\n<li>Previous experience in customer success or support roles is a plus.<\/li>\n<\/ul>\n<p><b>Proactive and Organized:<\/b><\/p>\n<ul>\n<li>Self-starter with strong organizational skills and attention to detail.<\/li>\n<li>Comfortable managing multiple customer queries and tasks efficiently.<\/li>\n<\/ul>\n<p><b>Tech Proficiency:<\/b><\/p>\n<ul>\n<li>Familiarity with tools like Excel, Word, and basic CRM systems.<\/li>\n<li>SaaS or e-commerce platform experience is an advantage.<\/li>\n<\/ul>\n<p><b>What We Offer:<\/b><\/p>\n<ul>\n<li>Competitive salary of INR 25,000 to INR 35,000 Monthly plus performance-based bonuses.<\/li>\n<li>Remote work flexibility with US hours.<\/li>\n<li>Learning and growth opportunities in the e-commerce SaaS industry.<\/li>\n<li>Exposure to global platforms like Shopify and BigCommerce.<\/li>\n<\/ul>\n<p><b>Important Application Note:<\/b><\/p>\n<p>This position is for ambitious individuals ready to face challenges head-on. Applications failing to meet the requirements will not be considered. To apply:<\/p>\n<ul>\n<li>Submit your resume and cover letter.<\/li>\n<li>Include a detailed explanation of your customer success\/support experience.<\/li>\n<li>Attach a 1-minute\u00a0<b>voice note<\/b>\u00a0explaining your understanding of the role and why you are a good fit. Applications without the voice note will be\u00a0<b>automatically rejected<\/b>.<\/li>\n<\/ul>\n<p><b>If you are ready to build your career in e-commerce and deliver exceptional customer experiences, apply now!<\/b><\/p>\n<p>Job Type: Full-time<\/p>\n<p>Pay: \u20b9300,000.00 &#8211; \u20b9420,000.00 per year<\/p>\n<p>Benefits:<\/p>\n<ul>\n<li>Provident Fund<\/li>\n<li>Work from home<\/li>\n<\/ul>\n<p>Schedule:<\/p>\n<ul>\n<li>Monday to Friday<\/li>\n<li>Rotational shift<\/li>\n<li>US shift<\/li>\n<li>Weekend availability<\/li>\n<\/ul>\n<p>Supplemental Pay:<\/p>\n<ul>\n<li>Performance bonus<\/li>\n<li>Yearly bonus<\/li>\n<\/ul>\n<p>Application Question(s):<\/p>\n<ul>\n<li>What is your current monthly salary?<\/li>\n<li>What is your expected monthly salary?<\/li>\n<\/ul>\n<p>Experience:<\/p>\n<ul>\n<li>total work: 1 year (Required)<\/li>\n<\/ul>\n<p>Shift availability:<\/p>\n<ul>\n<li>Overnight Shift (Preferred)<\/li>\n<li>Night Shift (Preferred)<\/li>\n<\/ul>\n<p>Work Location: Remote<\/p>\n<p><a href=\"https:\/\/joblagii.com\/job-application\" target=\"_blank\" rel=\"noopener\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-medium wp-image-5949 aligncenter\" src=\"https:\/\/mlmsky.com\/jobs\/wp-content\/uploads\/2024\/08\/APPLY-NOW-button-01-300x145.png\" alt=\"\" width=\"300\" height=\"145\" \/><\/a><\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Full job description Job Title:\u00a0Customer Support\/Success Executive Company:\u00a0MLVeda Location:\u00a0Remote Employment Type:\u00a0Full-time Work Hours:\u00a0US hours mandatory Salary:\u00a0INR 25,000 to INR 35,000 Monthly plus a performance-based bonus About MLVeda: MLVeda is a fast-growing SaaS firm specializing in commerce enablement. We design scalable, user-friendly apps and solutions for platforms like Shopify, BigCommerce, Thinkific, Wix, and more to enhance &#8230; <a title=\"Customer Success Executive\" class=\"read-more\" href=\"https:\/\/puranigaadi.com\/jobs\/customer-success-executive-2\/\" aria-label=\"Read more about Customer Success Executive\">Read more<\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-17212","post","type-post","status-publish","format-standard","hentry","category-education"],"_links":{"self":[{"href":"https:\/\/puranigaadi.com\/jobs\/wp-json\/wp\/v2\/posts\/17212","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/puranigaadi.com\/jobs\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/puranigaadi.com\/jobs\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/puranigaadi.com\/jobs\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/puranigaadi.com\/jobs\/wp-json\/wp\/v2\/comments?post=17212"}],"version-history":[{"count":1,"href":"https:\/\/puranigaadi.com\/jobs\/wp-json\/wp\/v2\/posts\/17212\/revisions"}],"predecessor-version":[{"id":17213,"href":"https:\/\/puranigaadi.com\/jobs\/wp-json\/wp\/v2\/posts\/17212\/revisions\/17213"}],"wp:attachment":[{"href":"https:\/\/puranigaadi.com\/jobs\/wp-json\/wp\/v2\/media?parent=17212"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/puranigaadi.com\/jobs\/wp-json\/wp\/v2\/categories?post=17212"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/puranigaadi.com\/jobs\/wp-json\/wp\/v2\/tags?post=17212"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}