Welcome to British Airways, where we strive to provide our customers with exceptional service and experiences. We are currently seeking a dedicated and passionate NDC Customer Success Manager to join our team. As a Customer Success Manager, you will play a crucial role in ensuring the success of our NDC (New Distribution Capability) program, which aims to modernize and enhance our distribution channels. We are looking for someone who is customer-focused, detail-oriented, and has a strong understanding of the aviation industry. If you are a driven individual with a passion for delivering top-notch customer service, we want to hear from you!<\/p>\n
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Develop and maintain strong relationships with key stakeholders, including customers, internal teams, and NDC partners.<\/p>\n
Serve as the primary point of contact for all NDC-related inquiries and concerns from customers.<\/p>\n
Collaborate with cross-functional teams to ensure successful implementation and adoption of the NDC program.<\/p>\n
Monitor and analyze NDC performance metrics to identify areas for improvement and make recommendations for optimization.<\/p>\n
Conduct regular trainings and workshops for customers and internal teams to increase understanding and adoption of the NDC program.<\/p>\n
Troubleshoot and resolve any customer issues or concerns related to the NDC program.<\/p>\n
Stay updated on industry trends and developments related to NDC to ensure British Airways remains at the forefront of innovation.<\/p>\n
Act as an advocate for customers, providing insights and feedback to internal teams for continuous improvement of the NDC program.<\/p>\n
Develop and maintain thorough knowledge of British Airways products, services, and policies to effectively communicate with customers.<\/p>\n
Attend industry conferences and events to promote the NDC program and build relationships with potential partners.<\/p>\n
Collaborate with the sales team to identify and pursue new business opportunities through the NDC program.<\/p>\n
Continuously seek ways to enhance the customer experience and drive customer satisfaction through the NDC program.<\/p>\n
Ensure compliance with all regulatory requirements and company policies.<\/p>\n
Prepare reports and presentations on NDC program performance for management review.<\/p>\n
Adhere to all safety and security procedures in accordance with company policies and regulations.<\/p>\n
Where is this job?<\/p>\n
This job is located at Heathrow Airport (LHR), Hounslow, UK<\/p>\n
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Job Qualifications<\/p>\n
Bachelor’s Degree In Business Administration, Marketing, Or Related Field.<\/p>\n
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Minimum Of 5 Years Of Experience In Customer Success Or Account Management In The Airline Industry.<\/p>\n
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Proven Track Record Of Successfully Managing And Growing Client Relationships.<\/p>\n
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Strong Understanding Of Ndc (New Distribution Capability) Standards And Industry Trends.<\/p>\n
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Excellent Communication, Negotiation, And Problem-Solving Skills.<\/p>\n
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Required Skills<\/p>\n
Training<\/p>\n
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Data Analysis<\/p>\n
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Communication<\/p>\n
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Sales<\/p>\n
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Time Management<\/p>\n
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Negotiation<\/p>\n
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Customer Service<\/p>\n
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Relationship Management<\/p>\n
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Teamwork<\/p>\n
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Strategic Thinking<\/p>\n
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Problem-Solving<\/p>\n
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Adaptability<\/p>\n
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Soft Skills<\/p>\n
Communication<\/p>\n
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Conflict Resolution<\/p>\n
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Emotional Intelligence<\/p>\n
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Leadership<\/p>\n
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Time Management<\/p>\n
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Creativity<\/p>\n
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Attention To Detail<\/p>\n
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Teamwork<\/p>\n
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Adaptability<\/p>\n
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Problem-Solving<\/p>\n","protected":false},"excerpt":{"rendered":"
Welcome to British Airways, where we strive to provide our customers with exceptional service and experiences. We are currently seeking a dedicated and passionate NDC Customer Success Manager to join our team. As a Customer Success Manager, you will play a crucial role in ensuring the success of our NDC (New Distribution Capability) program, which … Read more<\/a><\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-22147","post","type-post","status-publish","format-standard","hentry","category-education"],"_links":{"self":[{"href":"https:\/\/puranigaadi.com\/jobs\/wp-json\/wp\/v2\/posts\/22147","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/puranigaadi.com\/jobs\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/puranigaadi.com\/jobs\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/puranigaadi.com\/jobs\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/puranigaadi.com\/jobs\/wp-json\/wp\/v2\/comments?post=22147"}],"version-history":[{"count":2,"href":"https:\/\/puranigaadi.com\/jobs\/wp-json\/wp\/v2\/posts\/22147\/revisions"}],"predecessor-version":[{"id":22149,"href":"https:\/\/puranigaadi.com\/jobs\/wp-json\/wp\/v2\/posts\/22147\/revisions\/22149"}],"wp:attachment":[{"href":"https:\/\/puranigaadi.com\/jobs\/wp-json\/wp\/v2\/media?parent=22147"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/puranigaadi.com\/jobs\/wp-json\/wp\/v2\/categories?post=22147"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/puranigaadi.com\/jobs\/wp-json\/wp\/v2\/tags?post=22147"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}