Welcome to the exciting world of Toshiba! We are currently seeking a highly motivated and experienced Field Service Supervisor Site to join our team. As a global leader in technology and innovation, Toshiba offers a dynamic and challenging work environment with endless opportunities for growth and development. In this role, you will be responsible for overseeing the day-to-day operations of our field service teams, ensuring that our customers receive the highest level of support and service. To thrive in this role, you must have a strong technical background, excellent leadership skills, and a passion for delivering exceptional customer service. If you are looking for a fulfilling career with a reputable company, then we want to hear from you!<\/p>\n
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Oversee the day-to-day operations of field service teams to ensure efficient and effective service delivery.<\/p>\n
Monitor team performance and provide guidance and support to ensure high levels of customer satisfaction.<\/p>\n
Develop and implement strategies to improve service processes and procedures.<\/p>\n
Manage and resolve escalated customer issues in a timely and professional manner.<\/p>\n
Conduct regular team meetings to communicate updates, gather feedback, and address any concerns.<\/p>\n
Collaborate with other departments to ensure seamless coordination and communication between teams.<\/p>\n
Train and onboard new field service team members, ensuring they have the necessary skills and knowledge to perform their roles effectively.<\/p>\n
Conduct performance evaluations and provide coaching and feedback to team members to support their professional development.<\/p>\n
Monitor and manage team budgets, expenses, and resources to ensure cost-effectiveness.<\/p>\n
Stay updated on industry trends and advancements to continuously improve service delivery.<\/p>\n
Maintain a positive and professional relationship with customers, promoting customer loyalty and retention.<\/p>\n
Ensure compliance with company policies, procedures, and safety standards.<\/p>\n
Lead by example and foster a positive and collaborative work environment.<\/p>\n
Where is this job?<\/p>\n
This job opening is listed as 100% remote<\/p>\n
Job Qualifications<\/p>\n
Strong Technical Knowledge And Understanding Of Toshiba Products And Services.<\/p>\n
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Bachelor’s Degree In A Relevant Field Such As Electrical Engineering Or Computer Science.<\/p>\n
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Minimum Of 5 Years Experience In A Supervisory Role, Preferably In A Field Service Environment.<\/p>\n
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Excellent Communication And Interpersonal Skills To Effectively Lead And Manage A Team.<\/p>\n
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Proven Problem-Solving And Decision-Making Abilities With A Focus On Providing Exceptional Customer Service.<\/p>\n
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Required Skills<\/p>\n
Training<\/p>\n
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Troubleshooting<\/p>\n
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Communication<\/p>\n
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Time Management<\/p>\n
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Team Management<\/p>\n
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Leadership<\/p>\n
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Customer Service<\/p>\n
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Quality Control<\/p>\n
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Equipment Maintenance<\/p>\n
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Problem-Solving<\/p>\n
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Safety Compliance<\/p>\n
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Technical Knowledge<\/p>\n
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Soft Skills<\/p>\n
Communication<\/p>\n
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Conflict Resolution<\/p>\n
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Emotional Intelligence<\/p>\n
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Leadership<\/p>\n
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Time Management<\/p>\n
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Interpersonal Skills<\/p>\n
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Critical Thinking<\/p>\n
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Teamwork<\/p>\n
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Adaptability<\/p>\n
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Problem-Solving<\/p>\n","protected":false},"excerpt":{"rendered":"
Welcome to the exciting world of Toshiba! We are currently seeking a highly motivated and experienced Field Service Supervisor Site to join our team. As a global leader in technology and innovation, Toshiba offers a dynamic and challenging work environment with endless opportunities for growth and development. In this role, you will be responsible for … Read more<\/a><\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-23775","post","type-post","status-publish","format-standard","hentry","category-education"],"_links":{"self":[{"href":"https:\/\/puranigaadi.com\/jobs\/wp-json\/wp\/v2\/posts\/23775","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/puranigaadi.com\/jobs\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/puranigaadi.com\/jobs\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/puranigaadi.com\/jobs\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/puranigaadi.com\/jobs\/wp-json\/wp\/v2\/comments?post=23775"}],"version-history":[{"count":1,"href":"https:\/\/puranigaadi.com\/jobs\/wp-json\/wp\/v2\/posts\/23775\/revisions"}],"predecessor-version":[{"id":23776,"href":"https:\/\/puranigaadi.com\/jobs\/wp-json\/wp\/v2\/posts\/23775\/revisions\/23776"}],"wp:attachment":[{"href":"https:\/\/puranigaadi.com\/jobs\/wp-json\/wp\/v2\/media?parent=23775"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/puranigaadi.com\/jobs\/wp-json\/wp\/v2\/categories?post=23775"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/puranigaadi.com\/jobs\/wp-json\/wp\/v2\/tags?post=23775"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}