Welcome to Lexmark International, where we strive to deliver the best customer service in the industry. We are currently seeking a dedicated and passionate individual to join our team as a Services Customer Operations 1. Our company values teamwork, innovation, and a customer-centric mindset, and we are looking for someone who shares these values. If you are a proactive problem-solver with excellent communication skills and a strong attention to detail, we want to hear from you. Join us in providing top-notch service to our customers and making a positive impact on their experience with Lexmark.<\/p>\n
<\/p>\n
Greet and welcome customers in a warm and professional manner.<\/p>\n
Provide exceptional customer service by understanding and addressing their needs and concerns.<\/p>\n
Assist customers with inquiries, orders, and technical support via various communication channels, such as phone, email, and chat.<\/p>\n
Collaborate with other team members to ensure timely and accurate resolution of customer issues.<\/p>\n
Maintain a thorough understanding of Lexmark’s products and services to effectively communicate and troubleshoot with customers.<\/p>\n
Respond to customer feedback and escalate any issues or concerns to the appropriate department.<\/p>\n
Continuously seek opportunities to improve and streamline customer service processes.<\/p>\n
Adhere to company policies and procedures, including privacy and security protocols.<\/p>\n
Maintain accurate and detailed customer records and interactions in our CRM system.<\/p>\n
Take ownership of customer issues and follow through to resolution.<\/p>\n
Proactively identify and communicate any trends or recurring issues to management.<\/p>\n
Participate in training and development programs to enhance customer service and technical skills.<\/p>\n
Collaborate with cross-functional teams to share customer insights and contribute to overall customer experience strategy.<\/p>\n
Demonstrate a positive and professional attitude at all times while representing Lexmark.<\/p>\n
Embody the company’s values of teamwork, innovation, and customer-centric mindset in all interactions with customers and colleagues.<\/p>\n
Where is this job?<\/p>\n
This job is located at Mexico City, CDMX, Mexico<\/p>\n
<\/p>\n
Job Qualifications<\/p>\n
Strong Communication And Interpersonal Skills.<\/p>\n
<\/p>\n
Ability To Multitask And Prioritize Tasks In A Fast-Paced Environment.<\/p>\n
<\/p>\n
High School Diploma Or Equivalent Education.<\/p>\n
<\/p>\n
Minimum Of 1-2 Years Of Customer Service Experience.<\/p>\n
<\/p>\n
Proficiency In Microsoft Office And Other Relevant Software.<\/p>\n
<\/p>\n
Required Skills<\/p>\n
Data Entry<\/p>\n
<\/p>\n
Communication<\/p>\n
<\/p>\n
Time Management<\/p>\n
<\/p>\n
Multitasking<\/p>\n
<\/p>\n
Attention To Detail<\/p>\n
<\/p>\n
Conflict Resolution<\/p>\n
<\/p>\n
Customer Service<\/p>\n
<\/p>\n
Teamwork<\/p>\n
<\/p>\n
Problem-Solving<\/p>\n
<\/p>\n
Adaptability<\/p>\n
<\/p>\n
Technical Knowledge<\/p>\n
<\/p>\n
Soft Skills<\/p>\n
Communication<\/p>\n
<\/p>\n
Conflict Resolution<\/p>\n
<\/p>\n
Decision Making<\/p>\n
<\/p>\n
Leadership<\/p>\n
<\/p>\n
Problem Solving<\/p>\n
<\/p>\n
Time Management<\/p>\n
<\/p>\n
Interpersonal Skills<\/p>\n
<\/p>\n
Creativity<\/p>\n
<\/p>\n
Teamwork<\/p>\n
<\/p>\n
Adaptability<\/p>\n","protected":false},"excerpt":{"rendered":"
Welcome to Lexmark International, where we strive to deliver the best customer service in the industry. We are currently seeking a dedicated and passionate individual to join our team as a Services Customer Operations 1. Our company values teamwork, innovation, and a customer-centric mindset, and we are looking for someone who shares these values. If … Read more<\/a><\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-23869","post","type-post","status-publish","format-standard","hentry","category-education"],"_links":{"self":[{"href":"https:\/\/puranigaadi.com\/jobs\/wp-json\/wp\/v2\/posts\/23869","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/puranigaadi.com\/jobs\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/puranigaadi.com\/jobs\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/puranigaadi.com\/jobs\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/puranigaadi.com\/jobs\/wp-json\/wp\/v2\/comments?post=23869"}],"version-history":[{"count":2,"href":"https:\/\/puranigaadi.com\/jobs\/wp-json\/wp\/v2\/posts\/23869\/revisions"}],"predecessor-version":[{"id":23871,"href":"https:\/\/puranigaadi.com\/jobs\/wp-json\/wp\/v2\/posts\/23869\/revisions\/23871"}],"wp:attachment":[{"href":"https:\/\/puranigaadi.com\/jobs\/wp-json\/wp\/v2\/media?parent=23869"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/puranigaadi.com\/jobs\/wp-json\/wp\/v2\/categories?post=23869"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/puranigaadi.com\/jobs\/wp-json\/wp\/v2\/tags?post=23869"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}