Are you a customer-centric individual with a passion for providing exceptional support? Look no further! Lexmark International is seeking a motivated and dedicated individual to join our team as a Svcs Customer Ops Support 2. In this role, you will be responsible for delivering top-notch customer service and technical support to our valued clients. If you thrive in a fast-paced environment and possess strong problem-solving skills, we want to hear from you!<\/p>\n
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Provide excellent customer service to clients by addressing their questions and concerns in a timely and professional manner.<\/p>\n
Offer technical support to clients by troubleshooting issues and providing solutions to their problems.<\/p>\n
Maintain a thorough understanding of the company’s products and services in order to effectively assist clients.<\/p>\n
Communicate effectively with clients through various channels such as phone, email, and chat.<\/p>\n
Collaborate with other team members to resolve complex customer issues and escalations.<\/p>\n
Document all customer interactions and resolutions accurately and thoroughly.<\/p>\n
Stay updated on industry trends and best practices to continuously improve customer support processes.<\/p>\n
Act as a liaison between customers and other departments within the company to ensure a seamless customer experience.<\/p>\n
Identify opportunities for process improvements and suggest solutions to enhance the overall customer support experience.<\/p>\n
Adhere to company policies and procedures to maintain a high level of professionalism and customer satisfaction.<\/p>\n
Where is this job?<\/p>\n
This job is located at Bogot\u00e1, Bogota, Colombia<\/p>\n
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Job Qualifications<\/p>\n
Minimum Of 2 Years Of Experience In Customer Service Or Technical Support Role<\/p>\n
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Strong Communication And Interpersonal Skills, With The Ability To Interact With Customers In A Professional And Courteous Manner<\/p>\n
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Proficient In Troubleshooting And Problem-Solving Skills To Resolve Complex Customer Issues<\/p>\n
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Knowledge Of Computer Hardware, Software, And Networking Systems<\/p>\n
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Ability To Work Independently And In A Team Environment, With A Strong Focus On Providing Excellent Customer Service.<\/p>\n
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Required Skills<\/p>\n
Documentation<\/p>\n
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Communication Skills<\/p>\n
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Data Analysis<\/p>\n
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Microsoft<\/p>\n
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Time Management<\/p>\n
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Attention To Detail<\/p>\n
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Problem Solving<\/p>\n
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Customer Service<\/p>\n
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Teamwork<\/p>\n
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Customer Satisfaction<\/p>\n
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Multi-Tasking<\/p>\n
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Technical Troubleshooting<\/p>\n
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Soft Skills<\/p>\n
Communication<\/p>\n
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Emotional Intelligence<\/p>\n
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Leadership<\/p>\n
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Time Management<\/p>\n
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Interpersonal Skills<\/p>\n
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Creativity<\/p>\n
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Critical Thinking<\/p>\n
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Teamwork<\/p>\n
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Adaptability<\/p>\n
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Problem-Solving<\/p>\n","protected":false},"excerpt":{"rendered":"
Are you a customer-centric individual with a passion for providing exceptional support? Look no further! Lexmark International is seeking a motivated and dedicated individual to join our team as a Svcs Customer Ops Support 2. In this role, you will be responsible for delivering top-notch customer service and technical support to our valued clients. If … Read more<\/a><\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-23929","post","type-post","status-publish","format-standard","hentry","category-education"],"_links":{"self":[{"href":"https:\/\/puranigaadi.com\/jobs\/wp-json\/wp\/v2\/posts\/23929","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/puranigaadi.com\/jobs\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/puranigaadi.com\/jobs\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/puranigaadi.com\/jobs\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/puranigaadi.com\/jobs\/wp-json\/wp\/v2\/comments?post=23929"}],"version-history":[{"count":2,"href":"https:\/\/puranigaadi.com\/jobs\/wp-json\/wp\/v2\/posts\/23929\/revisions"}],"predecessor-version":[{"id":23931,"href":"https:\/\/puranigaadi.com\/jobs\/wp-json\/wp\/v2\/posts\/23929\/revisions\/23931"}],"wp:attachment":[{"href":"https:\/\/puranigaadi.com\/jobs\/wp-json\/wp\/v2\/media?parent=23929"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/puranigaadi.com\/jobs\/wp-json\/wp\/v2\/categories?post=23929"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/puranigaadi.com\/jobs\/wp-json\/wp\/v2\/tags?post=23929"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}