Are you a detail-oriented individual with a passion for problem-solving and customer service? Are you looking for a dynamic and fast-paced work environment? Look no further! Lexmark International is seeking a Click and Claim Analyst to join our team. As a Click and Claim Analyst, you will be responsible for investigating and resolving customer claims related to our click charge program. We are looking for someone with excellent analytical skills, a strong attention to detail, and the ability to effectively communicate with both internal and external stakeholders. If you thrive in a collaborative environment and have a drive for providing exceptional service, we encourage you to apply for this exciting opportunity at Lexmark International.<\/p>\n
<\/p>\n
Investigate customer claims related to the click charge program and determine the appropriate course of action for resolution.<\/p>\n
Utilize analytical skills to identify trends and patterns in customer claims and develop strategies to prevent future issues.<\/p>\n
Maintain detailed and accurate records of customer interactions and claim resolutions.<\/p>\n
Communicate effectively and professionally with customers, internal teams, and external partners to address and resolve claims in a timely manner.<\/p>\n
Collaborate with cross-functional teams to identify and implement process improvements for the click charge program.<\/p>\n
Stay up-to-date on company policies, procedures, and product knowledge to effectively address customer inquiries and concerns.<\/p>\n
Provide exceptional customer service by actively listening to and empathizing with customers, and working to exceed their expectations.<\/p>\n
Utilize problem-solving skills to assess customer situations and provide appropriate solutions.<\/p>\n
Adhere to company standards and guidelines for handling customer information and confidential data.<\/p>\n
Work in a fast-paced and dynamic environment, while maintaining a high level of attention to detail and accuracy.<\/p>\n
Meet and exceed performance metrics and goals related to customer satisfaction and claim resolution.<\/p>\n
Continuously seek opportunities to improve processes and procedures to enhance the customer experience.<\/p>\n
Take ownership of customer issues and follow through to ensure timely and satisfactory resolution.<\/p>\n
Collaborate with team members to share knowledge and best practices for effective claim resolution.<\/p>\n
Uphold the company’s values and represent the organization in a professional and positive manner at all times.<\/p>\n
Where is this job?<\/p>\n
This job is located at Cebu City, 6000 Cebu, Philippines<\/p>\n
<\/p>\n
Job Qualifications<\/p>\n
Strong Analytical And Problem-Solving Skills.<\/p>\n
<\/p>\n
Excellent Communication And Interpersonal Skills.<\/p>\n
<\/p>\n
Bachelor’s Degree In Business Administration, Finance, Or Related Field.<\/p>\n
<\/p>\n
Minimum Of 2 Years Experience In A Customer Service Or Claims Processing Role.<\/p>\n
<\/p>\n
Proficiency With Computer Systems And Data Entry.<\/p>\n
<\/p>\n
Required Skills<\/p>\n
Quality Assurance<\/p>\n
<\/p>\n
Process Improvement<\/p>\n
<\/p>\n
Data Analysis<\/p>\n
<\/p>\n
Communication<\/p>\n
<\/p>\n
Time Management<\/p>\n
<\/p>\n
Multitasking<\/p>\n
<\/p>\n
Attention To Detail<\/p>\n
<\/p>\n
Problem Solving<\/p>\n
<\/p>\n
Customer Service<\/p>\n
<\/p>\n
Collaboration<\/p>\n
<\/p>\n
Organization<\/p>\n
<\/p>\n
Technical Troubleshooting<\/p>\n
<\/p>\n
Soft Skills<\/p>\n
Communication<\/p>\n
<\/p>\n
Conflict Resolution<\/p>\n
<\/p>\n
Leadership<\/p>\n
<\/p>\n
Time Management<\/p>\n
<\/p>\n
Creativity<\/p>\n
<\/p>\n
Organization<\/p>\n
<\/p>\n
Teamwork<\/p>\n
<\/p>\n
Adaptability<\/p>\n
<\/p>\n
Problem-Solving<\/p>\n
<\/p>\n
Empathy<\/p>\n","protected":false},"excerpt":{"rendered":"
Are you a detail-oriented individual with a passion for problem-solving and customer service? Are you looking for a dynamic and fast-paced work environment? Look no further! Lexmark International is seeking a Click and Claim Analyst to join our team. As a Click and Claim Analyst, you will be responsible for investigating and resolving customer claims … Read more<\/a><\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-24145","post","type-post","status-publish","format-standard","hentry","category-education"],"_links":{"self":[{"href":"https:\/\/puranigaadi.com\/jobs\/wp-json\/wp\/v2\/posts\/24145","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/puranigaadi.com\/jobs\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/puranigaadi.com\/jobs\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/puranigaadi.com\/jobs\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/puranigaadi.com\/jobs\/wp-json\/wp\/v2\/comments?post=24145"}],"version-history":[{"count":2,"href":"https:\/\/puranigaadi.com\/jobs\/wp-json\/wp\/v2\/posts\/24145\/revisions"}],"predecessor-version":[{"id":24147,"href":"https:\/\/puranigaadi.com\/jobs\/wp-json\/wp\/v2\/posts\/24145\/revisions\/24147"}],"wp:attachment":[{"href":"https:\/\/puranigaadi.com\/jobs\/wp-json\/wp\/v2\/media?parent=24145"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/puranigaadi.com\/jobs\/wp-json\/wp\/v2\/categories?post=24145"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/puranigaadi.com\/jobs\/wp-json\/wp\/v2\/tags?post=24145"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}