Welcome to Lexmark International, where we are committed to providing innovative printing and imaging solutions for our clients around the world. We are currently seeking a highly skilled and motivated Service Partner Manager to join our team and oversee our operations in the D-A-CH region (Germany, Austria, and Switzerland). As a Service Partner Manager, you will play a critical role in maintaining and developing partnerships with our service providers to ensure the highest level of customer satisfaction. If you are a proactive and results-driven individual with strong communication and leadership skills, we invite you to apply for this exciting opportunity. Join us in driving the success of our service partner network and be a part of our dynamic and growing organization.<\/p>\n
<\/p>\n
Develop and maintain strong relationships with service partners in the D-A-CH region to ensure seamless operations and high customer satisfaction.<\/p>\n
Oversee the performance of service partners and provide guidance and support to help them achieve their goals.<\/p>\n
Collaborate with cross-functional teams to ensure service partners have the necessary tools and resources to deliver exceptional service to our clients.<\/p>\n
Monitor service partner performance and identify areas for improvement, implementing corrective actions when necessary.<\/p>\n
Develop and implement strategies to expand the service partner network and increase market penetration in the D-A-CH region.<\/p>\n
Conduct regular performance reviews and provide feedback to service partners to ensure they meet our standards of excellence.<\/p>\n
Stay updated on industry trends and competitor activities to make recommendations for improving our service partner program.<\/p>\n
Train and onboard new service partners, ensuring they understand our company values, standards, and processes.<\/p>\n
Handle any escalations or issues that arise with service partners and work towards finding effective solutions.<\/p>\n
Collaborate with sales and marketing teams to develop strategies for promoting the service partner network and increasing customer satisfaction.<\/p>\n
Develop and manage a budget for the service partner program and ensure adherence to financial guidelines.<\/p>\n
Represent the company at industry events and conferences to build relationships and promote the service partner program.<\/p>\n
Continuously evaluate and improve the service partner program to optimize efficiency and effectiveness.<\/p>\n
Provide regular reports on service partner performance and key metrics to senior management.<\/p>\n
Foster a positive and collaborative team culture within the service partner network, promoting teamwork and accountability.<\/p>\n
Where is this job?<\/p>\n
This job is located at Germany<\/p>\n
<\/p>\n
Job Qualifications<\/p>\n
Knowledge Of Service Management: As A Service Partner Manager, You Must Have A Strong Understanding Of Service Management Principles, Including Knowledge Of Itil Processes And Procedures. This Will Allow You To Effectively Manage And Optimize Service Delivery For Our Customers And Partners.<\/p>\n
<\/p>\n
Experience In Partner Management: The Ideal Candidate Will Have At Least 3-5 Years Of Experience In Partner Management, Preferably In The D-A-Ch Region. This Includes Developing And Maintaining Relationships With Partners, Managing Performance And Ensuring Alignment With Company Goals.<\/p>\n
<\/p>\n
Strong Communication Skills: As A Service Partner Manager, You Will Be Responsible For Communicating With Both Internal And External Stakeholders, Including Partners, Customers, And Cross-Functional Teams. Excellent Verbal And Written Communication Skills Are Essential For Success In This Role.<\/p>\n
<\/p>\n
Technical Aptitude: While A Technical Background Is Not Required, It Is Beneficial To Have A Basic Understanding Of Printer And Document Management Technologies. This Will Allow You To Effectively Support Partners And Customers And Provide Technical Guidance When Needed.<\/p>\n
<\/p>\n
Strategic Thinking: The Ability To Think Strategically And Develop Long-Term Plans And Initiatives Is Crucial For A Service Partner Manager. You Will Be Responsible For Identifying Growth Opportunities And Implementing Strategies To Drive Revenue And Increase Market Share In The D-A-Ch Region.<\/p>\n
<\/p>\n
Required Skills<\/p>\n
Customer Relationship Management<\/p>\n
<\/p>\n
Project Management<\/p>\n
<\/p>\n
Account Management<\/p>\n
<\/p>\n
Communication<\/p>\n
<\/p>\n
Time Management<\/p>\n
<\/p>\n
Multitasking<\/p>\n
<\/p>\n
Negotiation<\/p>\n
<\/p>\n
Analytics<\/p>\n
<\/p>\n
Team Leadership<\/p>\n
<\/p>\n
Problem-Solving<\/p>\n
<\/p>\n
Sales Strategy<\/p>\n
<\/p>\n
Technical Knowledge<\/p>\n
<\/p>\n
Soft Skills<\/p>\n
Communication<\/p>\n
<\/p>\n
Conflict Resolution<\/p>\n
<\/p>\n
Emotional Intelligence<\/p>\n
<\/p>\n
Leadership<\/p>\n
<\/p>\n
Time Management<\/p>\n
<\/p>\n
Creativity<\/p>\n
<\/p>\n
Critical Thinking<\/p>\n
<\/p>\n
Teamwork<\/p>\n
<\/p>\n
Adaptability<\/p>\n
<\/p>\n
Problem-Solving<\/p>\n
<\/p>\n","protected":false},"excerpt":{"rendered":"
Welcome to Lexmark International, where we are committed to providing innovative printing and imaging solutions for our clients around the world. We are currently seeking a highly skilled and motivated Service Partner Manager to join our team and oversee our operations in the D-A-CH region (Germany, Austria, and Switzerland). As a Service Partner Manager, you … Read more<\/a><\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-24177","post","type-post","status-publish","format-standard","hentry","category-education"],"_links":{"self":[{"href":"https:\/\/puranigaadi.com\/jobs\/wp-json\/wp\/v2\/posts\/24177","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/puranigaadi.com\/jobs\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/puranigaadi.com\/jobs\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/puranigaadi.com\/jobs\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/puranigaadi.com\/jobs\/wp-json\/wp\/v2\/comments?post=24177"}],"version-history":[{"count":1,"href":"https:\/\/puranigaadi.com\/jobs\/wp-json\/wp\/v2\/posts\/24177\/revisions"}],"predecessor-version":[{"id":24178,"href":"https:\/\/puranigaadi.com\/jobs\/wp-json\/wp\/v2\/posts\/24177\/revisions\/24178"}],"wp:attachment":[{"href":"https:\/\/puranigaadi.com\/jobs\/wp-json\/wp\/v2\/media?parent=24177"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/puranigaadi.com\/jobs\/wp-json\/wp\/v2\/categories?post=24177"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/puranigaadi.com\/jobs\/wp-json\/wp\/v2\/tags?post=24177"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}