Welcome to the team! We are seeking a dedicated and customer-focused individual to join our team as a Member Services Representative for AACU Branch Operations at American Airlines. As a key member of our organization, you will have the opportunity to make a positive impact on our members by providing exceptional service and support. If you have a passion for delivering top-notch customer service and possess strong communication and problem-solving skills, we encourage you to apply for this exciting opportunity. Join us in delivering the best travel experience for our members and be a part of the American Airlines family.<\/p>\n
<\/p>\n
Provide exceptional customer service to members of American Airlines by addressing their inquiries and concerns promptly and professionally.<\/p>\n
Serve as the primary point of contact for members, assisting them with account inquiries, membership updates, and other service-related issues.<\/p>\n
Utilize effective communication skills to interact with members in a courteous and friendly manner, ensuring a positive experience.<\/p>\n
Maintain a thorough understanding of American Airlines’ policies, procedures, and products in order to accurately assist members with their needs.<\/p>\n
Identify and resolve member issues and complaints in a timely and efficient manner, working closely with other team members and departments as needed.<\/p>\n
Utilize problem-solving skills to handle challenging situations and find appropriate solutions for members.<\/p>\n
Maintain accurate and up-to-date member records in the AACU database.<\/p>\n
Collaborate with other departments within American Airlines to ensure seamless service delivery for members.<\/p>\n
Continuously strive to improve member satisfaction by actively seeking feedback and implementing suggestions for improvement.<\/p>\n
Adhere to all company policies and procedures, including those related to confidentiality and data protection.<\/p>\n
Stay updated on industry developments and trends to ensure a high level of knowledge and expertise in member services.<\/p>\n
Attend training sessions and workshops to enhance job knowledge and skills.<\/p>\n
Assist with other administrative tasks and projects as assigned by the supervisor or manager.<\/p>\n
Uphold the company’s core values of integrity, respect, and excellence in all interactions with members and colleagues.<\/p>\n
Where is this job?<\/p>\n
This job is located at Oklahoma City, OK, USA<\/p>\n
<\/p>\n
Job Qualifications<\/p>\n
Excellent Customer Service Skills: As A Member Services Representative, The Individual Must Possess Strong Communication And Problem-Solving Skills To Effectively Assist Members With Their Inquiries And Provide Solutions To Any Issues They May Encounter.<\/p>\n
<\/p>\n
Knowledge Of Aacu Services And Products: The Ideal Candidate Should Have A Thorough Understanding Of American Airlines Credit Union’s Services And Products, Including Loans, Savings Accounts, And Credit Cards. This Will Enable Them To Effectively Answer Member Inquiries And Offer Appropriate Solutions.<\/p>\n
<\/p>\n
Attention To Detail: Accuracy Is Essential In This Role As Member Services Representatives Are Responsible For Processing Member Transactions And Maintaining Accurate Records. A Keen Eye For Detail Is Crucial To Ensure All Transactions Are Processed Correctly.<\/p>\n
<\/p>\n
Ability To Work In A Fast-Paced Environment: As A Member Services Representative, The Individual Will Often Have To Handle Multiple Tasks Simultaneously. The Ability To Work Efficiently And Effectively In A Fast-Paced Environment Is Essential For Success In This Role.<\/p>\n
<\/p>\n
Team Player: The Member Services Representative Will Work Closely With Other Team Members In The Aacu Branch Operations Department. They Should Be Able To Work Collaboratively In A Team Environment And Support Their Colleagues When Needed To Ensure The Smooth Functioning Of The Branch.<\/p>\n
<\/p>\n
Required Skills<\/p>\n
Communication<\/p>\n
<\/p>\n
Time Management<\/p>\n
<\/p>\n
Multitasking<\/p>\n
<\/p>\n
Attention To Detail<\/p>\n
<\/p>\n
Conflict Resolution<\/p>\n
<\/p>\n
Customer Service<\/p>\n
<\/p>\n
Computer Proficiency<\/p>\n
<\/p>\n
Teamwork<\/p>\n
<\/p>\n
Organization<\/p>\n
<\/p>\n
Sales Skills<\/p>\n
<\/p>\n
Problem-Solving<\/p>\n
<\/p>\n
Adaptability<\/p>\n
<\/p>\n
Soft Skills<\/p>\n
Communication<\/p>\n
<\/p>\n
Conflict Resolution<\/p>\n
<\/p>\n
Emotional Intelligence<\/p>\n
<\/p>\n
Leadership<\/p>\n
<\/p>\n
Time Management<\/p>\n
<\/p>\n
Creativity<\/p>\n
<\/p>\n
Attention To Detail<\/p>\n
<\/p>\n
Teamwork<\/p>\n
<\/p>\n
Adaptability<\/p>\n
<\/p>\n
Problem-Solving<\/p>\n","protected":false},"excerpt":{"rendered":"
Welcome to the team! We are seeking a dedicated and customer-focused individual to join our team as a Member Services Representative for AACU Branch Operations at American Airlines. As a key member of our organization, you will have the opportunity to make a positive impact on our members by providing exceptional service and support. If … Read more<\/a><\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-24245","post","type-post","status-publish","format-standard","hentry","category-education"],"_links":{"self":[{"href":"https:\/\/puranigaadi.com\/jobs\/wp-json\/wp\/v2\/posts\/24245","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/puranigaadi.com\/jobs\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/puranigaadi.com\/jobs\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/puranigaadi.com\/jobs\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/puranigaadi.com\/jobs\/wp-json\/wp\/v2\/comments?post=24245"}],"version-history":[{"count":2,"href":"https:\/\/puranigaadi.com\/jobs\/wp-json\/wp\/v2\/posts\/24245\/revisions"}],"predecessor-version":[{"id":24247,"href":"https:\/\/puranigaadi.com\/jobs\/wp-json\/wp\/v2\/posts\/24245\/revisions\/24247"}],"wp:attachment":[{"href":"https:\/\/puranigaadi.com\/jobs\/wp-json\/wp\/v2\/media?parent=24245"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/puranigaadi.com\/jobs\/wp-json\/wp\/v2\/categories?post=24245"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/puranigaadi.com\/jobs\/wp-json\/wp\/v2\/tags?post=24245"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}