Hello and welcome to American Airlines, one of the world’s leading airlines. We are currently seeking a dynamic and customer-oriented individual to join our team as a Member Services Representative for our AACU Branch Operations. As a member of our team, you will have the opportunity to provide exceptional service to our valued customers and play a vital role in the success of our organization. If you have a passion for customer service and are looking for a challenging and rewarding career, we want you to join us at American Airlines. To excel in this role, you should have strong communication and problem-solving skills, as well as a positive attitude and the ability to work well in a team. A high school diploma or equivalent is required, and previous experience in a customer service role is preferred. Additionally, you must possess a strong attention to detail, be able to multitask, and have a flexible schedule to accommodate varying shifts. If this sounds like the perfect fit for you, we encourage you to apply and become a part of the American Airlines family.<\/p>\n
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Provide exceptional customer service to American Airlines customers at the AACU Branch Operations.<\/p>\n
Assist customers with inquiries, booking flights, and resolving issues in a timely and professional manner.<\/p>\n
Maintain a positive and welcoming attitude towards all customers, ensuring a pleasant and stress-free experience.<\/p>\n
Collaborate with team members to ensure smooth and efficient operations at the AACU Branch.<\/p>\n
Communicate important information to customers regarding flight changes, delays, and cancellations.<\/p>\n
Utilize problem-solving skills to handle difficult situations and find solutions to customer concerns.<\/p>\n
Ensure all customer information and transactions are accurately recorded and updated in the system.<\/p>\n
Meet and exceed performance goals and standards set by American Airlines.<\/p>\n
Maintain a thorough understanding of American Airlines policies, procedures, and services.<\/p>\n
Collaborate with other departments to enhance customer experience and improve operations.<\/p>\n
Continuously seek opportunities to improve customer service processes and procedures.<\/p>\n
Stay updated on industry and company changes and updates to provide accurate and up-to-date information to customers.<\/p>\n
Adhere to all safety and security protocols set by American Airlines.<\/p>\n
Attend training and development programs to enhance skills and knowledge.<\/p>\n
Maintain a flexible schedule to accommodate varying shifts and work weekends and holidays as needed.<\/p>\n
Uphold the values and image of American Airlines at all times.<\/p>\n
Where is this job?<\/p>\n
This job is located at Oklahoma City, OK, USA<\/p>\n
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Job Qualifications<\/p>\n
Excellent Customer Service Skills: A Member Services Representative Must Possess Strong Interpersonal Skills And Be Able To Effectively Communicate With Customers To Provide An Exceptional Experience.<\/p>\n
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Knowledge Of Branch Operations: The Candidate Should Have A Good Understanding Of Branch Operations, Including Handling Cash, Managing Customer Accounts, And Processing Transactions.<\/p>\n
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Attention To Detail: Accuracy Is Crucial In Handling Financial Transactions And Managing Customer Accounts. The Ideal Candidate Should Have A High Level Of Attention To Detail To Ensure All Tasks Are Performed Accurately.<\/p>\n
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Problem-Solving Skills: Member Services Representatives Often Encounter Challenging Situations That Require Quick Thinking And Problem-Solving Skills. The Candidate Should Be Able To Remain Calm Under Pressure And Find Solutions To Customer Issues.<\/p>\n
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Team Player: The Candidate Should Be Able To Work Well In A Team Environment And Collaborate With Other Team Members To Achieve Branch Goals. This Includes Being Able To Communicate Effectively, Share Knowledge And Support Team Members When Needed.<\/p>\n
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Required Skills<\/p>\n
Communication<\/p>\n
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Time Management<\/p>\n
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Multitasking<\/p>\n
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Attention To Detail<\/p>\n
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Conflict Resolution<\/p>\n
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Customer Service<\/p>\n
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Teamwork<\/p>\n
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Organization<\/p>\n
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Sales Skills<\/p>\n
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Problem-Solving<\/p>\n
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Adaptability<\/p>\n
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Technical Proficiency<\/p>\n
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Soft Skills<\/p>\n
Communication<\/p>\n
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Leadership<\/p>\n
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Time Management<\/p>\n
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Interpersonal Skills<\/p>\n
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Creativity<\/p>\n
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Flexibility<\/p>\n
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Teamwork<\/p>\n
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Adaptability<\/p>\n
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Problem-Solving<\/p>\n
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Decision-Making<\/p>\n","protected":false},"excerpt":{"rendered":"
Hello and welcome to American Airlines, one of the world’s leading airlines. We are currently seeking a dynamic and customer-oriented individual to join our team as a Member Services Representative for our AACU Branch Operations. As a member of our team, you will have the opportunity to provide exceptional service to our valued customers and … Read more<\/a><\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-24262","post","type-post","status-publish","format-standard","hentry","category-education"],"_links":{"self":[{"href":"https:\/\/puranigaadi.com\/jobs\/wp-json\/wp\/v2\/posts\/24262","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/puranigaadi.com\/jobs\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/puranigaadi.com\/jobs\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/puranigaadi.com\/jobs\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/puranigaadi.com\/jobs\/wp-json\/wp\/v2\/comments?post=24262"}],"version-history":[{"count":1,"href":"https:\/\/puranigaadi.com\/jobs\/wp-json\/wp\/v2\/posts\/24262\/revisions"}],"predecessor-version":[{"id":24263,"href":"https:\/\/puranigaadi.com\/jobs\/wp-json\/wp\/v2\/posts\/24262\/revisions\/24263"}],"wp:attachment":[{"href":"https:\/\/puranigaadi.com\/jobs\/wp-json\/wp\/v2\/media?parent=24262"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/puranigaadi.com\/jobs\/wp-json\/wp\/v2\/categories?post=24262"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/puranigaadi.com\/jobs\/wp-json\/wp\/v2\/tags?post=24262"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}