Are you a natural leader with a passion for providing exceptional customer service? Do you thrive in a fast-paced retail environment and enjoy coaching and mentoring a team? If so, we have an exciting opportunity for you! JCPenney is seeking a highly motivated and experienced Customer Experience Supervisor to join our team. As a Customer Experience Supervisor, you will play a critical role in creating a positive shopping experience for our customers, while also supporting and developing our customer service team. If you are a customer-centric individual with strong leadership skills and a drive for success, we want to hear from you.<\/p>\n
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Lead and manage a team of customer service associates to ensure a positive and efficient shopping experience for customers.<\/p>\n
Monitor and evaluate customer service standards and provide feedback and coaching to team members to continuously improve performance.<\/p>\n
Develop and implement training programs for customer service associates to ensure they are equipped with the necessary skills and knowledge to provide exceptional service.<\/p>\n
Serve as a role model for exemplary customer service by demonstrating a friendly and helpful attitude towards customers.<\/p>\n
Handle escalated customer issues and provide satisfactory resolutions in a timely manner.<\/p>\n
Collaborate with other departments to ensure consistent and seamless customer service across all areas of the store.<\/p>\n
Create and maintain a positive and inclusive work environment for the customer service team.<\/p>\n
Monitor and report on customer service metrics to identify areas for improvement and implement strategies to enhance the overall customer experience.<\/p>\n
Stay updated on industry and customer service trends to make recommendations for improvements and innovations.<\/p>\n
Assist with scheduling and task assignments for customer service team members.<\/p>\n
Train and mentor new customer service team members.<\/p>\n
Ensure adherence to company policies and procedures.<\/p>\n
Collaborate with management to develop strategies to increase customer satisfaction and loyalty.<\/p>\n
Continuously seek opportunities for personal and professional development to enhance leadership skills and contribute to the growth of the company.<\/p>\n
Where is this job?<\/p>\n
This job is located at Springfield, VA, USA<\/p>\n
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Job Qualifications<\/p>\n
Excellent Communication And Interpersonal Skills, With The Ability To Effectively Resolve Customer Issues And Build Positive Relationships.<\/p>\n
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Minimum Of 2 Years Of Experience In A Customer Service Or Retail Environment, Preferably In A Supervisory Role.<\/p>\n
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Strong Leadership Skills, With The Ability To Motivate And Manage A Team Of Customer Service Representatives.<\/p>\n
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Knowledge Of Jcpenney Policies And Procedures, As Well As A Deep Understanding Of The Company’s Products And Services.<\/p>\n
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Ability To Multitask And Prioritize In A Fast-Paced Environment, While Maintaining A High Level Of Attention To Detail And Quality Of Service.<\/p>\n
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Required Skills<\/p>\n
Performance Management<\/p>\n
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Communication<\/p>\n
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Time Management<\/p>\n
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Team Management<\/p>\n
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Leadership<\/p>\n
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Conflict Resolution<\/p>\n
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Customer Service<\/p>\n
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Sales Management<\/p>\n
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Training And Development<\/p>\n
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Customer Satisfaction<\/p>\n
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Problem-Solving<\/p>\n
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Retail Operations<\/p>\n
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Soft Skills<\/p>\n
Communication<\/p>\n
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Conflict Resolution<\/p>\n
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Emotional Intelligence<\/p>\n
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Leadership<\/p>\n
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Time Management<\/p>\n
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Creativity<\/p>\n
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Organizational Skills<\/p>\n
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Teamwork<\/p>\n
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Adaptability<\/p>\n
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Problem-Solving<\/p>\n","protected":false},"excerpt":{"rendered":"
Are you a natural leader with a passion for providing exceptional customer service? Do you thrive in a fast-paced retail environment and enjoy coaching and mentoring a team? If so, we have an exciting opportunity for you! JCPenney is seeking a highly motivated and experienced Customer Experience Supervisor to join our team. As a Customer … Read more<\/a><\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-27756","post","type-post","status-publish","format-standard","hentry","category-education"],"_links":{"self":[{"href":"https:\/\/puranigaadi.com\/jobs\/wp-json\/wp\/v2\/posts\/27756","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/puranigaadi.com\/jobs\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/puranigaadi.com\/jobs\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/puranigaadi.com\/jobs\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/puranigaadi.com\/jobs\/wp-json\/wp\/v2\/comments?post=27756"}],"version-history":[{"count":1,"href":"https:\/\/puranigaadi.com\/jobs\/wp-json\/wp\/v2\/posts\/27756\/revisions"}],"predecessor-version":[{"id":27757,"href":"https:\/\/puranigaadi.com\/jobs\/wp-json\/wp\/v2\/posts\/27756\/revisions\/27757"}],"wp:attachment":[{"href":"https:\/\/puranigaadi.com\/jobs\/wp-json\/wp\/v2\/media?parent=27756"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/puranigaadi.com\/jobs\/wp-json\/wp\/v2\/categories?post=27756"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/puranigaadi.com\/jobs\/wp-json\/wp\/v2\/tags?post=27756"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}