Welcome to Canon, a leader in imaging solutions. We are currently seeking a highly skilled and enthusiastic individual to join our team as a Client Service III Representative for Device Maintenance. In this role, you will be responsible for providing exceptional customer service and technical support for our clients’ devices. Our ideal candidate is someone who is passionate about delivering top-notch service, has strong problem-solving skills, and thrives in a fast-paced environment. If you have a strong background in customer service and technical support, we would love to hear from you. Join us and be a part of our dynamic team at Canon.<\/p>\n
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Provide exceptional customer service to clients, ensuring their satisfaction with Canon’s imaging solutions.<\/p>\n
Troubleshoot technical issues with clients’ devices and provide timely and effective solutions.<\/p>\n
Communicate effectively with clients to understand their needs and provide appropriate support.<\/p>\n
Maintain a high level of product knowledge to assist clients with inquiries and technical concerns.<\/p>\n
Adapt to a fast-paced environment and handle multiple tasks efficiently.<\/p>\n
Collaborate with team members to ensure smooth and efficient workflow.<\/p>\n
Act as a liaison between clients and internal departments to resolve client issues.<\/p>\n
Document and report client feedback and technical issues to the appropriate departments.<\/p>\n
Maintain accurate and up-to-date records of client interactions and technical support provided.<\/p>\n
Continuously seek opportunities to improve and enhance the client experience.<\/p>\n
Stay updated on industry trends and advancements to provide the best service to clients.<\/p>\n
Follow Canon’s guidelines and protocols to provide consistent and quality service to clients.<\/p>\n
Attend training and professional development sessions to enhance knowledge and skills.<\/p>\n
Adhere to company policies and procedures, including confidentiality and data security.<\/p>\n
Maintain a positive and professional attitude towards clients and colleagues at all times.<\/p>\n
Where is this job?<\/p>\n
This job is located at New York, NY, USA<\/p>\n
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Job Qualifications<\/p>\n
Strong Technical Knowledge: A Client Service Iii Representative For Device Maintenance At Canon Should Have A Thorough Understanding Of Canon’s Products And Services, As Well As The Ability To Troubleshoot And Resolve Technical Issues.<\/p>\n
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Customer Service Experience: This Role Requires A Minimum Of 2-3 Years Of Experience In A Customer Service Or Technical Support Role. Candidates Should Possess Excellent Communication And Problem-Solving Skills To Effectively Assist Customers.<\/p>\n
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Team Player: As Part Of The Client Service Team, The Iii Representative Will Need To Work Collaboratively With Colleagues, Technicians, And Other Departments To Provide The Best Possible Service To Customers.<\/p>\n
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Time Management Skills: The Ability To Manage Time Efficiently And Prioritize Tasks Is Crucial In This Role. The Iii Representative Will Be Responsible For Handling Multiple Service Requests, Scheduling Appointments, And Meeting Tight Deadlines.<\/p>\n
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Productivity And Quality Focus: Canon Places A Strong Emphasis On Productivity And Quality In Its Customer Service Operations. The Ideal Candidate Should Have A Track Record Of Meeting And Exceeding Performance Metrics While Maintaining A High Level Of Customer Satisfaction.<\/p>\n
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Required Skills<\/p>\n
Troubleshooting<\/p>\n
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Communication<\/p>\n
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Time Management<\/p>\n
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Technical Support<\/p>\n
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Multitasking<\/p>\n
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Attention To Detail<\/p>\n
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Customer Service<\/p>\n
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Teamwork<\/p>\n
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Computer<\/p>\n
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Organization<\/p>\n
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Problem-Solving<\/p>\n
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Adaptability<\/p>\n
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Soft Skills<\/p>\n
Communication<\/p>\n
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Conflict Resolution<\/p>\n
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Emotional Intelligence<\/p>\n
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Leadership<\/p>\n
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Time Management<\/p>\n
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Creativity<\/p>\n
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Organization<\/p>\n
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Teamwork<\/p>\n
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Adaptability<\/p>\n
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Problem-Solving<\/p>\n","protected":false},"excerpt":{"rendered":"
Welcome to Canon, a leader in imaging solutions. We are currently seeking a highly skilled and enthusiastic individual to join our team as a Client Service III Representative for Device Maintenance. In this role, you will be responsible for providing exceptional customer service and technical support for our clients’ devices. Our ideal candidate is someone … Read more<\/a><\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-28098","post","type-post","status-publish","format-standard","hentry","category-education"],"_links":{"self":[{"href":"https:\/\/puranigaadi.com\/jobs\/wp-json\/wp\/v2\/posts\/28098","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/puranigaadi.com\/jobs\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/puranigaadi.com\/jobs\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/puranigaadi.com\/jobs\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/puranigaadi.com\/jobs\/wp-json\/wp\/v2\/comments?post=28098"}],"version-history":[{"count":1,"href":"https:\/\/puranigaadi.com\/jobs\/wp-json\/wp\/v2\/posts\/28098\/revisions"}],"predecessor-version":[{"id":28099,"href":"https:\/\/puranigaadi.com\/jobs\/wp-json\/wp\/v2\/posts\/28098\/revisions\/28099"}],"wp:attachment":[{"href":"https:\/\/puranigaadi.com\/jobs\/wp-json\/wp\/v2\/media?parent=28098"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/puranigaadi.com\/jobs\/wp-json\/wp\/v2\/categories?post=28098"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/puranigaadi.com\/jobs\/wp-json\/wp\/v2\/tags?post=28098"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}