Welcome to Canon, a global leader in imaging solutions. We are currently seeking a highly motivated and customer-oriented individual to join our team as a Client Service Lead Representative for our Print Production department. As the first point of contact for our valued clients, you will play a crucial role in ensuring their satisfaction by providing exceptional service and managing all aspects of their print production needs. We are looking for someone with a strong background in customer service, excellent communication skills, and a passion for delivering top-notch solutions. If you are a self-starter with a keen eye for detail and thrive in a fast-paced environment, we encourage you to apply for this exciting opportunity.<\/p>\n
<\/p>\n
Serve as the primary point of contact for clients in the Print Production department, providing exceptional customer service and addressing any inquiries or concerns promptly and effectively.<\/p>\n
Manage all aspects of clients’ print production needs, including order processing, scheduling, and coordinating with internal teams to ensure timely delivery.<\/p>\n
Develop and maintain strong relationships with clients, understanding their specific needs and providing personalized solutions to meet their requirements.<\/p>\n
Proactively identify opportunities to upsell and cross-sell additional products and services to clients, maximizing revenue potential.<\/p>\n
Act as a liaison between clients and internal departments, communicating any issues or special requests to ensure a smooth and seamless production process.<\/p>\n
Maintain accurate and detailed records of client interactions and orders, utilizing company systems and processes.<\/p>\n
Collaborate with team members to continuously improve processes, systems, and service offerings to enhance the overall client experience.<\/p>\n
Stay up-to-date on industry trends and product knowledge to effectively address client inquiries and provide recommendations.<\/p>\n
Handle and resolve any client complaints or issues in a timely and professional manner to ensure client satisfaction.<\/p>\n
Train and mentor new team members on customer service best practices and company procedures.<\/p>\n
Where is this job?<\/p>\n
This job is located at New York, NY, USA<\/p>\n
<\/p>\n
Job Qualifications<\/p>\n
Bachelor’s Degree In Marketing, Communication, Or Related Field<\/p>\n
<\/p>\n
Minimum Of 3 Years Experience In Customer Service Or Account Management In The Print Production Industry<\/p>\n
<\/p>\n
Strong Knowledge Of Print Production Processes And Equipment, Including Digital Printing, Offset Printing, And Finishing Techniques<\/p>\n
<\/p>\n
Excellent Communication And Interpersonal Skills, With The Ability To Build And Maintain Relationships With Clients And Internal Teams<\/p>\n
<\/p>\n
Proven Track Record Of Successfully Managing And Coordinating Complex Projects, Meeting Tight Deadlines, And Delivering High-Quality Results To Clients<\/p>\n
<\/p>\n
Required Skills<\/p>\n
Project Management<\/p>\n
<\/p>\n
Communication<\/p>\n
<\/p>\n
Time Management<\/p>\n
<\/p>\n
Attention To Detail<\/p>\n
<\/p>\n
Customer Service<\/p>\n
<\/p>\n
Teamwork<\/p>\n
<\/p>\n
Organization<\/p>\n
<\/p>\n
Print Production<\/p>\n
<\/p>\n
Problem-Solving<\/p>\n
<\/p>\n
Multi-Tasking<\/p>\n
<\/p>\n
Technical Proficiency<\/p>\n
<\/p>\n
Client Satisfaction<\/p>\n
<\/p>\n
Soft Skills<\/p>\n
Communication<\/p>\n
<\/p>\n
Conflict Resolution<\/p>\n
<\/p>\n
Emotional Intelligence<\/p>\n
<\/p>\n
Leadership<\/p>\n
<\/p>\n
Problem Solving<\/p>\n
<\/p>\n
Time Management<\/p>\n
<\/p>\n
Creativity<\/p>\n
<\/p>\n
Self-Motivation<\/p>\n
<\/p>\n
Teamwork<\/p>\n
<\/p>\n
Adaptability<\/p>\n","protected":false},"excerpt":{"rendered":"
Welcome to Canon, a global leader in imaging solutions. We are currently seeking a highly motivated and customer-oriented individual to join our team as a Client Service Lead Representative for our Print Production department. As the first point of contact for our valued clients, you will play a crucial role in ensuring their satisfaction by … Read more<\/a><\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-28151","post","type-post","status-publish","format-standard","hentry","category-education"],"_links":{"self":[{"href":"https:\/\/puranigaadi.com\/jobs\/wp-json\/wp\/v2\/posts\/28151","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/puranigaadi.com\/jobs\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/puranigaadi.com\/jobs\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/puranigaadi.com\/jobs\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/puranigaadi.com\/jobs\/wp-json\/wp\/v2\/comments?post=28151"}],"version-history":[{"count":1,"href":"https:\/\/puranigaadi.com\/jobs\/wp-json\/wp\/v2\/posts\/28151\/revisions"}],"predecessor-version":[{"id":28152,"href":"https:\/\/puranigaadi.com\/jobs\/wp-json\/wp\/v2\/posts\/28151\/revisions\/28152"}],"wp:attachment":[{"href":"https:\/\/puranigaadi.com\/jobs\/wp-json\/wp\/v2\/media?parent=28151"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/puranigaadi.com\/jobs\/wp-json\/wp\/v2\/categories?post=28151"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/puranigaadi.com\/jobs\/wp-json\/wp\/v2\/tags?post=28151"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}