Welcome to Canon! We are a global leader in digital imaging and office solutions, dedicated to providing our clients with cutting-edge technology and exceptional customer service. We are currently seeking a Client Services II Representative for our Reception\/Office Services team. In this role, you will serve as the first point of contact for our clients and ensure their needs are met in a timely and professional manner. As a member of our team, you will play a vital role in maintaining our reputation for excellence and building strong relationships with our clients. If you are a customer-focused individual with exceptional communication and organizational skills, we would love to have you on our team.<\/p>\n
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Greet and welcome clients in a friendly and professional manner.<\/p>\n
Serve as the first point of contact for all client inquiries and requests.<\/p>\n
Answer phone calls and respond to emails in a timely and efficient manner.<\/p>\n
Determine the needs of clients and direct them to the appropriate department or team member.<\/p>\n
Provide information about Canon products and services to clients.<\/p>\n
Handle and resolve client complaints or issues in a calm and professional manner.<\/p>\n
Maintain a clean and organized reception area.<\/p>\n
Schedule appointments and maintain the appointment calendar.<\/p>\n
Monitor and manage incoming and outgoing mail and packages.<\/p>\n
Maintain accurate records of client interactions and transactions.<\/p>\n
Collaborate with other team members to ensure smooth and efficient operations.<\/p>\n
Continuously strive to improve the client experience and provide exceptional customer service.<\/p>\n
Stay updated on Canon products and services to effectively communicate with clients.<\/p>\n
Proactively identify and address any potential issues or concerns from clients.<\/p>\n
Build and maintain strong relationships with clients to promote customer loyalty.<\/p>\n
Adhere to company policies and procedures at all times.<\/p>\n
Assist with office tasks and projects as needed.<\/p>\n
Where is this job?<\/p>\n
This job is located at Rochester, NY, USA<\/p>\n
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Job Qualifications<\/p>\n
Excellent Communication Skills: The Client Services Ii Representative Must Possess Excellent Verbal And Written Communication Skills To Effectively Interact With Clients And Colleagues In A Professional Manner.<\/p>\n
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Customer Service Experience: This Role Requires Previous Experience In A Customer Service Position, Preferably In A Similar Industry, To Ensure The Ability To Handle Client Inquiries, Complaints, And Requests In A Prompt And Efficient Manner.<\/p>\n
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Organizational Skills: A Client Services Ii Representative Must Have Strong Organizational Skills To Manage A High Volume Of Client Requests And Inquiries While Maintaining Accuracy And Attention To Detail.<\/p>\n
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Computer Proficiency: Proficiency In Microsoft Office Suite And Other Relevant Software Is Essential For This Role To Effectively Manage Client Databases, Create Reports, And Handle Other Administrative Tasks.<\/p>\n
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Problem-Solving Abilities: The Ideal Candidate Should Possess Strong Problem-Solving Skills To Identify And Resolve Client Issues Promptly And Effectively, Providing A Positive Experience For The Client.<\/p>\n
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Required Skills<\/p>\n
Communication<\/p>\n
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Time Management<\/p>\n
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Multitasking<\/p>\n
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Interpersonal Skills<\/p>\n
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Attention To Detail<\/p>\n
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Conflict Resolution<\/p>\n
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Customer Service<\/p>\n
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Organization<\/p>\n
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Problem-Solving<\/p>\n
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Adaptability<\/p>\n
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Team<\/p>\n
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Technical Knowledge<\/p>\n
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Soft Skills<\/p>\n
Communication<\/p>\n
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Conflict Resolution<\/p>\n
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Leadership<\/p>\n
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Time Management<\/p>\n
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Creativity<\/p>\n
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Attention To Detail<\/p>\n
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Teamwork<\/p>\n
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Adaptability<\/p>\n
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Problem-Solving<\/p>\n
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Decision-Making<\/p>\n","protected":false},"excerpt":{"rendered":"
Welcome to Canon! We are a global leader in digital imaging and office solutions, dedicated to providing our clients with cutting-edge technology and exceptional customer service. We are currently seeking a Client Services II Representative for our Reception\/Office Services team. In this role, you will serve as the first point of contact for our clients … Read more<\/a><\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-28192","post","type-post","status-publish","format-standard","hentry","category-education"],"_links":{"self":[{"href":"https:\/\/puranigaadi.com\/jobs\/wp-json\/wp\/v2\/posts\/28192","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/puranigaadi.com\/jobs\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/puranigaadi.com\/jobs\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/puranigaadi.com\/jobs\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/puranigaadi.com\/jobs\/wp-json\/wp\/v2\/comments?post=28192"}],"version-history":[{"count":1,"href":"https:\/\/puranigaadi.com\/jobs\/wp-json\/wp\/v2\/posts\/28192\/revisions"}],"predecessor-version":[{"id":28193,"href":"https:\/\/puranigaadi.com\/jobs\/wp-json\/wp\/v2\/posts\/28192\/revisions\/28193"}],"wp:attachment":[{"href":"https:\/\/puranigaadi.com\/jobs\/wp-json\/wp\/v2\/media?parent=28192"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/puranigaadi.com\/jobs\/wp-json\/wp\/v2\/categories?post=28192"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/puranigaadi.com\/jobs\/wp-json\/wp\/v2\/tags?post=28192"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}