Are you a skilled and passionate technician looking to take your career to the next level? Look no further, as Canon is seeking a highly-motivated Field Service Technician II to join our team! As a global leader in imaging solutions, Canon is dedicated to providing exceptional service to our customers, and we need a talented individual like you to help us achieve this goal. If you have a strong technical background, excellent problem-solving skills, and a customer-centric mindset, we want to hear from you! Join us in delivering top-notch service and support to our clients while advancing your own professional growth.<\/p>\n
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Provide exceptional customer service by responding promptly to customer inquiries and concerns.<\/p>\n
Troubleshoot and repair technical issues with Canon products, both remotely and on-site.<\/p>\n
Conduct regular maintenance and preventative service on Canon equipment to ensure optimal performance.<\/p>\n
Utilize strong problem-solving skills to diagnose and resolve complex technical issues.<\/p>\n
Collaborate with other team members and departments to develop and implement effective solutions for customers.<\/p>\n
Maintain accurate and detailed records of service calls, repairs, and customer interactions.<\/p>\n
Stay up-to-date on new Canon products and technologies to effectively support customers.<\/p>\n
Adhere to all safety standards and protocols while performing service calls.<\/p>\n
Create and maintain positive relationships with customers to promote customer loyalty and satisfaction.<\/p>\n
Continuously strive to improve service processes and procedures to increase efficiency and effectiveness.<\/p>\n
Communicate effectively with customers and internal teams to provide status updates and resolution timelines.<\/p>\n
Attend training and development programs to enhance technical skills and knowledge.<\/p>\n
Represent Canon in a professional manner at all times, reflecting the company’s values and commitment to quality.<\/p>\n
Travel to various customer locations as required, potentially including overnight stays.<\/p>\n
Collaborate with sales and marketing teams to identify opportunities for new business and provide technical support during sales presentations.<\/p>\n
Where is this job?<\/p>\n
This job is located at Memphis, TN, USA<\/p>\n
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Job Qualifications<\/p>\n
Technical Expertise: The Candidate Should Possess Strong Technical Knowledge And Experience In Troubleshooting, Repairing, And Maintaining Canon Products, Including Printers, Scanners, And Cameras.<\/p>\n
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Customer Service Skills: The Field Service Technician Ii Will Be Required To Interact With Customers On A Regular Basis, So Excellent Communication, Listening, And Problem-Solving Skills Are Essential.<\/p>\n
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Experience With Various Operating Systems: The Ideal Candidate Should Have Experience Working With Different Operating Systems, Including Windows, Mac, And Linux, As Well As Be Familiar With Various Software Applications.<\/p>\n
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Attention To Detail: The Field Service Technician Ii Must Be Meticulous And Detail-Oriented When Performing Diagnostic Tests And Repairs To Ensure Accuracy And Efficiency.<\/p>\n
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Time Management Skills: This Role Requires The Ability To Manage And Prioritize A Busy Workload, Including Scheduling And Completing Service Calls Within Designated Time Frames. The Candidate Should Be Able To Work Independently And Handle Multiple Tasks Simultaneously.<\/p>\n
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Required Skills<\/p>\n
Troubleshooting<\/p>\n
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Communication<\/p>\n
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Time Management<\/p>\n
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Multitasking<\/p>\n
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Customer Service<\/p>\n
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Maintenance<\/p>\n
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Problem-Solving<\/p>\n
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Adaptability<\/p>\n
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Equipment Repair<\/p>\n
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Resourcefulness<\/p>\n
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Technical Knowledge<\/p>\n
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Diagnostics<\/p>\n
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Soft Skills<\/p>\n
Communication<\/p>\n
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Conflict Resolution<\/p>\n
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Emotional Intelligence<\/p>\n
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Leadership<\/p>\n
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Time Management<\/p>\n
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Interpersonal Skills<\/p>\n
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Creativity<\/p>\n
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Teamwork<\/p>\n
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Adaptability<\/p>\n
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Problem-Solving<\/p>\n","protected":false},"excerpt":{"rendered":"
Are you a skilled and passionate technician looking to take your career to the next level? Look no further, as Canon is seeking a highly-motivated Field Service Technician II to join our team! As a global leader in imaging solutions, Canon is dedicated to providing exceptional service to our customers, and we need a talented … Read more<\/a><\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-28213","post","type-post","status-publish","format-standard","hentry","category-education"],"_links":{"self":[{"href":"https:\/\/puranigaadi.com\/jobs\/wp-json\/wp\/v2\/posts\/28213","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/puranigaadi.com\/jobs\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/puranigaadi.com\/jobs\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/puranigaadi.com\/jobs\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/puranigaadi.com\/jobs\/wp-json\/wp\/v2\/comments?post=28213"}],"version-history":[{"count":1,"href":"https:\/\/puranigaadi.com\/jobs\/wp-json\/wp\/v2\/posts\/28213\/revisions"}],"predecessor-version":[{"id":28214,"href":"https:\/\/puranigaadi.com\/jobs\/wp-json\/wp\/v2\/posts\/28213\/revisions\/28214"}],"wp:attachment":[{"href":"https:\/\/puranigaadi.com\/jobs\/wp-json\/wp\/v2\/media?parent=28213"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/puranigaadi.com\/jobs\/wp-json\/wp\/v2\/categories?post=28213"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/puranigaadi.com\/jobs\/wp-json\/wp\/v2\/tags?post=28213"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}