Welcome to Canon, a leader in imaging and optical products. We are seeking a highly skilled Field Service Technician II to join our team and provide exceptional technical support to our valued customers. As a Field Service Technician II, you will play a vital role in ensuring the smooth operation of our products and maintaining our reputation for excellence. This position requires a combination of technical expertise, problem-solving skills, and a commitment to providing top-notch customer service. If you are a self-motivated individual with a passion for technology and a desire to make a positive impact, we encourage you to apply for this exciting opportunity.<\/p>\n
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Perform on-site installations, repairs, and maintenance of Canon products at customer locations.<\/p>\n
Troubleshoot and diagnose technical issues with Canon products, utilizing technical knowledge and problem-solving skills.<\/p>\n
Communicate effectively with customers to understand their needs and provide appropriate solutions.<\/p>\n
Manage and prioritize service requests to meet customer expectations and company service level agreements.<\/p>\n
Maintain accurate records of service calls, repairs, and parts used.<\/p>\n
Collaborate with other team members and departments to resolve complex technical issues.<\/p>\n
Keep up-to-date with new product releases and technical advancements to continuously improve service delivery.<\/p>\n
Follow all safety protocols and maintain a safe working environment at all times.<\/p>\n
Provide exceptional customer service, building and maintaining positive relationships with customers.<\/p>\n
Train and mentor junior technicians as needed.<\/p>\n
Adhere to company policies and procedures at all times.<\/p>\n
Represent Canon in a professional and positive manner at all times.<\/p>\n
Collaborate with sales teams to identify opportunities for upselling and cross-selling additional products and services.<\/p>\n
Travel to different customer locations as required.<\/p>\n
Meet and exceed performance targets and customer satisfaction metrics.<\/p>\n
Continuously seek opportunities for process improvement and provide feedback to management.<\/p>\n
Attend training sessions and workshops to enhance technical skills and knowledge.<\/p>\n
Keep track of inventory and order necessary parts and tools as needed.<\/p>\n
Adhere to all quality standards and ensure that repairs and installations are completed to the highest standard.<\/p>\n
Stay updated with industry trends and advancements to provide the best service possible.<\/p>\n
Where is this job?<\/p>\n
This job is located at High Point, NC, USA<\/p>\n
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Job Qualifications<\/p>\n
Technical Expertise: The Ideal Candidate For The Field Service Technician Ii Position At Canon Should Have A Strong Technical Background And Be Proficient In Troubleshooting And Repairing Various Types Of Office Equipment, Such As Printers, Copiers, And Scanners.<\/p>\n
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Experience: A Minimum Of 3-5 Years Of Experience In A Similar Role Is Typically Required For A Field Service Technician Ii At Canon. This Ensures That The Candidate Has A Solid Understanding Of The Company’s Products And Processes.<\/p>\n
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Customer Service Skills: As A Field Service Technician Ii, The Candidate Will Be Interacting With Customers On A Regular Basis. Therefore, Excellent Communication And Interpersonal Skills Are Essential To Provide Top-Notch Customer Service.<\/p>\n
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Time Management Abilities: Field Service Technicians Ii Are Responsible For Managing Their Own Schedules And Meeting Tight Deadlines. The Candidate Should Possess Strong Time Management Skills And Be Able To Prioritize Tasks Efficiently.<\/p>\n
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Problem-Solving Skills: The Role Of A Field Service Technician Ii Requires The Ability To Think On Their Feet And Come Up With Creative Solutions To Technical Issues. Candidates Should Have A Strong Problem-Solving Mindset And Be Able To Adapt To Changing Situations.<\/p>\n
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Required Skills<\/p>\n
Communication Skills<\/p>\n
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Time Management<\/p>\n
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Product Knowledge<\/p>\n
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Attention To Detail<\/p>\n
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Customer Service<\/p>\n
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Teamwork<\/p>\n
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Problem-Solving<\/p>\n
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Technical Proficiency<\/p>\n
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Equipment Repair<\/p>\n
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Troubleshooting Abilities<\/p>\n
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Field Support<\/p>\n
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Soft Skills<\/p>\n
Communication<\/p>\n
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Emotional Intelligence<\/p>\n
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Leadership<\/p>\n
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Time Management<\/p>\n
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Interpersonal Skills<\/p>\n
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Critical Thinking<\/p>\n
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Organizational Skills<\/p>\n
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Teamwork<\/p>\n
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Adaptability<\/p>\n
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Problem-Solving<\/p>\n","protected":false},"excerpt":{"rendered":"
Welcome to Canon, a leader in imaging and optical products. We are seeking a highly skilled Field Service Technician II to join our team and provide exceptional technical support to our valued customers. As a Field Service Technician II, you will play a vital role in ensuring the smooth operation of our products and maintaining … Read more<\/a><\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-28239","post","type-post","status-publish","format-standard","hentry","category-education"],"_links":{"self":[{"href":"https:\/\/puranigaadi.com\/jobs\/wp-json\/wp\/v2\/posts\/28239","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/puranigaadi.com\/jobs\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/puranigaadi.com\/jobs\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/puranigaadi.com\/jobs\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/puranigaadi.com\/jobs\/wp-json\/wp\/v2\/comments?post=28239"}],"version-history":[{"count":1,"href":"https:\/\/puranigaadi.com\/jobs\/wp-json\/wp\/v2\/posts\/28239\/revisions"}],"predecessor-version":[{"id":28240,"href":"https:\/\/puranigaadi.com\/jobs\/wp-json\/wp\/v2\/posts\/28239\/revisions\/28240"}],"wp:attachment":[{"href":"https:\/\/puranigaadi.com\/jobs\/wp-json\/wp\/v2\/media?parent=28239"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/puranigaadi.com\/jobs\/wp-json\/wp\/v2\/categories?post=28239"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/puranigaadi.com\/jobs\/wp-json\/wp\/v2\/tags?post=28239"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}