We are seeking a passionate and driven individual to join our team as a Contact Center Supervisor – Sales at Canon. As a global leader in imaging and optical products, Canon is a company that prides itself on delivering top-quality products and exceptional customer service. In this role, you will be responsible for leading and motivating a team of sales representatives in our contact center, ensuring they meet and exceed sales targets while providing outstanding customer support. We are looking for someone with experience in sales management and a strong understanding of customer service principles. If you are a natural leader with a passion for sales and customer satisfaction, we invite you to apply for this exciting opportunity with Canon.<\/p>\n
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Lead and manage a team of sales representatives in the contact center, providing guidance, support, and motivation to ensure they meet and exceed sales targets.<\/p>\n
Develop and implement strategies to improve team performance and drive sales growth.<\/p>\n
Monitor and analyze sales data to identify trends and areas for improvement.<\/p>\n
Conduct regular training and coaching sessions to improve sales techniques and customer service skills.<\/p>\n
Collaborate with other departments to ensure smooth operation of the contact center and overall customer satisfaction.<\/p>\n
Set clear expectations for team members and provide regular feedback on their performance.<\/p>\n
Handle escalated customer issues and complaints, ensuring timely and satisfactory resolution.<\/p>\n
Stay updated on industry trends and competition to inform sales strategies.<\/p>\n
Create and maintain a positive and collaborative work environment within the team.<\/p>\n
Prepare and present reports on team performance to upper management.<\/p>\n
Adhere to company policies and procedures, including but not limited to sales targets, customer service standards, and ethical guidelines.<\/p>\n
Recruit, train, and onboard new team members as needed.<\/p>\n
Foster a customer-centric culture within the team and promote the Canon brand values.<\/p>\n
Continuously seek opportunities for process improvement and operational efficiency within the contact center.<\/p>\n
Represent Canon in a professional and positive manner at all times.<\/p>\n
Where is this job?<\/p>\n
This job is located at Chesapeake, VA, USA<\/p>\n
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Job Qualifications<\/p>\n
Extensive Sales Experience: A Contact Center Supervisor – Sales At Canon Should Have A Strong Background In Sales, With A Proven Track Record Of Meeting And Exceeding Sales Targets.<\/p>\n
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Leadership Skills: As A Supervisor, This Individual Will Be Responsible For Managing A Team Of Sales Representatives, So They Should Have Strong Leadership Skills To Motivate And Guide Their Team Towards Success.<\/p>\n
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Knowledge Of Canon Products And Services: In Order To Effectively Sell Canon Products, The Supervisor Should Have A Deep Understanding Of The Company’s Products And Services, As Well As Their Features And Benefits.<\/p>\n
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Excellent Communication Skills: A Contact Center Supervisor – Sales Should Have Excellent Communication Skills, Both Verbal And Written. This Is Important For Effectively Communicating With Both Their Team And Customers.<\/p>\n
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Problem-Solving And Decision-Making Abilities: In A Fast-Paced Contact Center Environment, The Supervisor May Encounter Various Challenges And Obstacles. They Should Possess Strong Problem-Solving And Decision-Making Skills To Effectively Handle These Situations And Ensure Smooth Operations.<\/p>\n
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Required Skills<\/p>\n
Data Analysis<\/p>\n
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Communication<\/p>\n
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Time Management<\/p>\n
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Product Knowledge<\/p>\n
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Leadership<\/p>\n
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Conflict Resolution<\/p>\n
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Customer Service<\/p>\n
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Team Building<\/p>\n
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Call Center Operations<\/p>\n
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Sales Management<\/p>\n
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Goal Setting<\/p>\n
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Performance Coaching<\/p>\n
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Soft Skills<\/p>\n
Communication<\/p>\n
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Conflict Resolution<\/p>\n
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Emotional Intelligence<\/p>\n
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Leadership<\/p>\n
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Creativity<\/p>\n
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Flexibility<\/p>\n
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Teamwork<\/p>\n
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Adaptability<\/p>\n
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Problem-Solving<\/p>\n
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Time-Management<\/p>\n","protected":false},"excerpt":{"rendered":"
We are seeking a passionate and driven individual to join our team as a Contact Center Supervisor – Sales at Canon. As a global leader in imaging and optical products, Canon is a company that prides itself on delivering top-quality products and exceptional customer service. In this role, you will be responsible for leading and … Read more<\/a><\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-28363","post","type-post","status-publish","format-standard","hentry","category-education"],"_links":{"self":[{"href":"https:\/\/puranigaadi.com\/jobs\/wp-json\/wp\/v2\/posts\/28363","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/puranigaadi.com\/jobs\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/puranigaadi.com\/jobs\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/puranigaadi.com\/jobs\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/puranigaadi.com\/jobs\/wp-json\/wp\/v2\/comments?post=28363"}],"version-history":[{"count":1,"href":"https:\/\/puranigaadi.com\/jobs\/wp-json\/wp\/v2\/posts\/28363\/revisions"}],"predecessor-version":[{"id":28364,"href":"https:\/\/puranigaadi.com\/jobs\/wp-json\/wp\/v2\/posts\/28363\/revisions\/28364"}],"wp:attachment":[{"href":"https:\/\/puranigaadi.com\/jobs\/wp-json\/wp\/v2\/media?parent=28363"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/puranigaadi.com\/jobs\/wp-json\/wp\/v2\/categories?post=28363"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/puranigaadi.com\/jobs\/wp-json\/wp\/v2\/tags?post=28363"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}