Welcome to Canon, a global leader in imaging technology and services. We are seeking a highly skilled and motivated Field Service Manager to lead our On Site Team. In this role, you will oversee a team of service technicians, ensuring timely and efficient delivery of repair and maintenance services to our valued customers. As a champion of our brand, you will play a crucial role in maintaining our reputation for excellence in customer service. To be successful in this position, you must have strong leadership abilities, excellent technical and problem-solving skills, and a passion for providing exceptional service. Join us in our mission to deliver the highest quality solutions and support to our customers.<\/p>\n
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Manage and lead a team of service technicians to ensure the successful delivery of repair and maintenance services to customers.<\/p>\n
Set clear goals and expectations for the team and monitor performance to ensure targets are met.<\/p>\n
Develop and implement efficient processes and procedures to streamline service operations.<\/p>\n
Train and mentor technicians on technical skills, customer service, and company policies.<\/p>\n
Monitor and maintain inventory levels of service parts and supplies to ensure timely and accurate repairs.<\/p>\n
Collaborate with other departments to ensure timely resolution of customer issues and escalations.<\/p>\n
Conduct regular performance evaluations and provide feedback to team members to foster a culture of continuous improvement.<\/p>\n
Ensure compliance with all safety and company policies and procedures.<\/p>\n
Maintain strong relationships with customers and serve as a point of contact for any service-related inquiries or concerns.<\/p>\n
Stay up-to-date on industry trends and advancements in technology to provide innovative solutions to customers.<\/p>\n
Represent the company at conferences and networking events to promote our brand and services.<\/p>\n
Monitor and analyze service data to identify areas for improvement and implement strategies to increase efficiency and customer satisfaction.<\/p>\n
Collaborate with the sales team to identify opportunities for service contract renewals and new business development.<\/p>\n
Uphold the company’s reputation for excellence in customer service and brand image.<\/p>\n
Continuously strive for customer satisfaction and retention through prompt and effective resolution of issues.<\/p>\n
Where is this job?<\/p>\n
This job is located at North Randall, OH 44128, USA<\/p>\n
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Job Qualifications<\/p>\n
Technical Expertise: A Field Service Manager Must Have A Strong Technical Background And Be Well-Versed In Troubleshooting And Repairing Canon Products. They Should Have Experience With Various Types Of Equipment And Be Able To Quickly Adapt To New Technologies.<\/p>\n
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Leadership Skills: As A Manager, The Individual Must Possess Strong Leadership Skills To Effectively Manage And Motivate A Team Of On-Site Technicians. This Includes The Ability To Set Clear Goals, Delegate Tasks, And Provide Constructive Feedback.<\/p>\n
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Customer Service Oriented: Canon Places A Strong Emphasis On Providing Excellent Customer Service. The Field Service Manager Must Have Exceptional Communication Skills And Be Able To Maintain Positive Relationships With Clients While Addressing Any Concerns Or Issues That May Arise.<\/p>\n
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Time Management And Organizational Skills: On-Site Teams Often Have Multiple Service Calls To Attend To In A Day, So It Is Crucial For A Field Service Manager To Have Excellent Time Management And Organizational Skills. They Should Be Able To Prioritize Tasks, Manage Resources Effectively, And Ensure Timely Completion Of Service Requests.<\/p>\n
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Problem-Solving Abilities: Field Service Managers Must Be Able To Think On Their Feet And Quickly Come Up With Solutions To Unexpected Problems. They Should Be Able To Analyze Complex Issues And Provide Effective Solutions To Minimize Downtime For Clients.<\/p>\n
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Required Skills<\/p>\n
Quality Assurance<\/p>\n
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Project Management<\/p>\n
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Inventory Management<\/p>\n
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Communication<\/p>\n
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Time Management<\/p>\n
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Customer Service<\/p>\n
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Team Leadership<\/p>\n
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Training And Development<\/p>\n
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Problem-Solving<\/p>\n
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Resource Allocation<\/p>\n
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Performance Evaluation<\/p>\n
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Technical Expertise<\/p>\n
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Soft Skills<\/p>\n
Communication<\/p>\n
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Conflict Resolution<\/p>\n
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Leadership<\/p>\n
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Time Management<\/p>\n
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Creativity<\/p>\n
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Critical Thinking<\/p>\n
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Teamwork<\/p>\n
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Adaptability<\/p>\n
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Problem-Solving<\/p>\n
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Empathy<\/p>\n","protected":false},"excerpt":{"rendered":"
Welcome to Canon, a global leader in imaging technology and services. We are seeking a highly skilled and motivated Field Service Manager to lead our On Site Team. In this role, you will oversee a team of service technicians, ensuring timely and efficient delivery of repair and maintenance services to our valued customers. As a … Read more<\/a><\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-28378","post","type-post","status-publish","format-standard","hentry","category-education"],"_links":{"self":[{"href":"https:\/\/puranigaadi.com\/jobs\/wp-json\/wp\/v2\/posts\/28378","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/puranigaadi.com\/jobs\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/puranigaadi.com\/jobs\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/puranigaadi.com\/jobs\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/puranigaadi.com\/jobs\/wp-json\/wp\/v2\/comments?post=28378"}],"version-history":[{"count":2,"href":"https:\/\/puranigaadi.com\/jobs\/wp-json\/wp\/v2\/posts\/28378\/revisions"}],"predecessor-version":[{"id":28380,"href":"https:\/\/puranigaadi.com\/jobs\/wp-json\/wp\/v2\/posts\/28378\/revisions\/28380"}],"wp:attachment":[{"href":"https:\/\/puranigaadi.com\/jobs\/wp-json\/wp\/v2\/media?parent=28378"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/puranigaadi.com\/jobs\/wp-json\/wp\/v2\/categories?post=28378"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/puranigaadi.com\/jobs\/wp-json\/wp\/v2\/tags?post=28378"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}