Are you a customer-focused and technically savvy professional seeking an exciting opportunity to join a global leader in the healthcare industry? Look no further than Beckman Coulter! We are currently seeking a Customer Technical Support & Dispatch Manager for our UK and Italy markets. This role is vital to ensuring our customers receive timely and effective support for our innovative products. We are looking for someone with a strong technical background, exceptional communication skills, and a passion for providing exceptional customer service. If you thrive in a fast-paced, dynamic environment and enjoy leading a team, we want to hear from you!<\/p>\n
<\/p>\n
Manage and lead a team of technical support and dispatch professionals to ensure timely and effective support for Beckman Coulter’s customers in the UK and Italy markets.<\/p>\n
Develop and implement strategies to improve customer support processes and procedures, ensuring a high level of customer satisfaction.<\/p>\n
Monitor and analyze customer support metrics to identify areas for improvement and implement corrective actions as needed.<\/p>\n
Train and mentor team members on technical knowledge, customer service skills, and company policies and procedures.<\/p>\n
Collaborate with cross-functional teams to troubleshoot and resolve complex technical issues for customers.<\/p>\n
Maintain a thorough understanding of Beckman Coulter’s products and services, as well as industry trends and advancements.<\/p>\n
Manage and prioritize customer support requests, ensuring timely and accurate resolution.<\/p>\n
Develop and maintain strong relationships with key customers and stakeholders.<\/p>\n
Provide regular updates and reports to upper management on team performance, customer satisfaction, and any issues that may arise.<\/p>\n
Stay up-to-date on relevant industry regulations and compliance standards, ensuring all customer support processes are in compliance.<\/p>\n
Participate in the recruitment and hiring process for new team members.<\/p>\n
Conduct performance evaluations and provide ongoing feedback and coaching to team members.<\/p>\n
Maintain a positive and collaborative work environment, promoting teamwork and a customer-centric mindset within the team.<\/p>\n
Handle escalated customer issues and complaints, finding resolutions that satisfy both the customer and the company.<\/p>\n
Continuously seek opportunities to improve and streamline customer support processes for maximum efficiency and effectiveness.<\/p>\n
Where is this job?<\/p>\n
This job is located at 20051 Cassina de’ Pecchi, Metropolitan City of Milan, Italy<\/p>\n
<\/p>\n
Job Qualifications<\/p>\n
Excellent Technical Knowledge: The Ideal Candidate Should Possess A Strong Technical Background In The Field Of Customer Support, With A Thorough Understanding Of Beckman Coulter\u2019s Products And Services. This Includes A Deep Understanding Of Hardware And Software Troubleshooting, As Well As Experience In Managing Technical Escalations.<\/p>\n
<\/p>\n
Multilingual Communication Skills: As The Job Involves Supporting Customers In Both The Uk And Italy, Fluency In Both English And Italian Is A Must. The Candidate Should Be Able To Effectively Communicate With Customers In Their Native Language, As Well As Liaise With Internal Teams In Both Countries.<\/p>\n
<\/p>\n
Leadership Abilities: The Role Requires Managing A Team Of Technical Support And Dispatch Personnel In Both The Uk And Italy. The Candidate Should Have Proven Experience In Leading And Motivating Teams, Setting Performance Goals, And Driving Results.<\/p>\n
<\/p>\n
Problem-Solving Skills: The Ideal Candidate Should Be A Critical Thinker With Strong Problem-Solving Skills. They Should Be Able To Quickly Identify And Resolve Customer Issues, As Well As Develop And Implement Process Improvements To Enhance The Customer Support Experience.<\/p>\n
<\/p>\n
Customer Focus: At Beckman Coulter, Customer Satisfaction Is Of Utmost Importance. The Candidate Should Have A Customer-Centric Mindset, With A Focus On Providing Exceptional Service And Building Strong Relationships With Customers. This Includes The Ability To Handle Difficult Customer Situations With Empathy And Professionalism.<\/p>\n
<\/p>\n
Required Skills<\/p>\n
Communication<\/p>\n
<\/p>\n
Time Management<\/p>\n
<\/p>\n
Multitasking<\/p>\n
<\/p>\n
Conflict Resolution<\/p>\n
<\/p>\n
Customer Service<\/p>\n
<\/p>\n
Team Leadership<\/p>\n
<\/p>\n
Resource Management<\/p>\n
<\/p>\n
Customer Satisfaction<\/p>\n
<\/p>\n
Problem-Solving<\/p>\n
<\/p>\n
Technical Troubleshooting<\/p>\n
<\/p>\n
Training And<\/p>\n
<\/p>\n
Dispatch Management<\/p>\n
<\/p>\n
Soft Skills<\/p>\n
Communication<\/p>\n
<\/p>\n
Conflict Resolution<\/p>\n
<\/p>\n
Emotional Intelligence<\/p>\n
<\/p>\n
Leadership<\/p>\n
<\/p>\n
Time Management<\/p>\n
<\/p>\n
Creativity<\/p>\n
<\/p>\n
Critical Thinking<\/p>\n
<\/p>\n
Teamwork<\/p>\n
<\/p>\n
Adaptability<\/p>\n
<\/p>\n
Problem-Solving<\/p>\n","protected":false},"excerpt":{"rendered":"
Are you a customer-focused and technically savvy professional seeking an exciting opportunity to join a global leader in the healthcare industry? Look no further than Beckman Coulter! We are currently seeking a Customer Technical Support & Dispatch Manager for our UK and Italy markets. This role is vital to ensuring our customers receive timely and … Read more<\/a><\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-28740","post","type-post","status-publish","format-standard","hentry","category-education"],"_links":{"self":[{"href":"https:\/\/puranigaadi.com\/jobs\/wp-json\/wp\/v2\/posts\/28740","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/puranigaadi.com\/jobs\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/puranigaadi.com\/jobs\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/puranigaadi.com\/jobs\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/puranigaadi.com\/jobs\/wp-json\/wp\/v2\/comments?post=28740"}],"version-history":[{"count":1,"href":"https:\/\/puranigaadi.com\/jobs\/wp-json\/wp\/v2\/posts\/28740\/revisions"}],"predecessor-version":[{"id":28741,"href":"https:\/\/puranigaadi.com\/jobs\/wp-json\/wp\/v2\/posts\/28740\/revisions\/28741"}],"wp:attachment":[{"href":"https:\/\/puranigaadi.com\/jobs\/wp-json\/wp\/v2\/media?parent=28740"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/puranigaadi.com\/jobs\/wp-json\/wp\/v2\/categories?post=28740"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/puranigaadi.com\/jobs\/wp-json\/wp\/v2\/tags?post=28740"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}