Welcome to Beckman Coulter! We are a global leader in the development and manufacturing of innovative scientific solutions for the healthcare industry. Our mission is to improve the health of people around the world by providing cutting-edge technology and exceptional customer service. We are currently seeking a dynamic and personable Coordinator for Non-Technical Customer Support to join our team. As a crucial member of our customer support team, you will play a pivotal role in ensuring our customers receive the highest level of service and support. If you are a passionate and driven individual with a strong customer service background, we encourage you to apply for this exciting opportunity.<\/p>\n
<\/p>\n
Provide exceptional customer service to all Beckman Coulter customers through various communication channels such as phone, email and chat.<\/p>\n
Serve as the main point of contact for non-technical inquiries and concerns from customers, providing timely and accurate responses.<\/p>\n
Collaborate with other departments within the company to resolve customer issues and ensure a high level of customer satisfaction.<\/p>\n
Maintain knowledge of company products, services, and policies to effectively assist customers and address any inquiries or concerns.<\/p>\n
Process and manage customer orders, returns, and exchanges in a timely and efficient manner.<\/p>\n
Utilize customer relationship management (CRM) software to accurately document customer interactions and track customer issues.<\/p>\n
Identify and escalate customer issues to the appropriate departments or managers for resolution.<\/p>\n
Continuously strive to improve customer service processes and procedures to enhance the overall customer experience.<\/p>\n
Stay up-to-date on industry trends and customer needs to effectively anticipate and address customer inquiries and concerns.<\/p>\n
Collaborate with sales and marketing teams to identify potential sales opportunities and promote customer retention.<\/p>\n
Provide support and training to new employees joining the customer support team.<\/p>\n
Adhere to company policies and procedures, ensuring compliance with industry regulations and standards.<\/p>\n
Maintain a positive and professional attitude while representing the company and its values to customers.<\/p>\n
Meet or exceed performance metrics, including response time, customer satisfaction, and sales goals.<\/p>\n
Continuously seek out opportunities for personal and professional development to enhance job performance.<\/p>\n
Where is this job?<\/p>\n
This job is located at Mumbai, Maharashtra, India<\/p>\n
<\/p>\n
Job Qualifications<\/p>\n
Bachelor’s Degree In A Relevant Field Such As Business, Communications, Or Customer Service.<\/p>\n
<\/p>\n
At Least 2 Years Of Experience In A Customer Support Or Service Role, Preferably In A Technical Or Scientific Industry.<\/p>\n
<\/p>\n
Strong Communication Skills, Both Written And Verbal, With The Ability To Effectively Communicate With Customers And Team Members.<\/p>\n
<\/p>\n
Experience In Coordinating And Managing Customer Support Processes And Workflows.<\/p>\n
<\/p>\n
Familiarity With Crm Systems And Other Customer Support Tools, As Well As The Ability To Learn New Software Quickly.<\/p>\n
<\/p>\n
Required Skills<\/p>\n
Communication<\/p>\n
<\/p>\n
Time Management<\/p>\n
<\/p>\n
Multitasking<\/p>\n
<\/p>\n
Attention To Detail<\/p>\n
<\/p>\n
Conflict Resolution<\/p>\n
<\/p>\n
Customer Service<\/p>\n
<\/p>\n
Teamwork<\/p>\n
<\/p>\n
Organization<\/p>\n
<\/p>\n
Problem-Solving<\/p>\n
<\/p>\n
Adaptability<\/p>\n
<\/p>\n
Prioritization<\/p>\n
<\/p>\n
Emp<\/p>\n
<\/p>\n
Soft Skills<\/p>\n
Communication<\/p>\n
<\/p>\n
Conflict Resolution<\/p>\n
<\/p>\n
Leadership<\/p>\n
<\/p>\n
Time Management<\/p>\n
<\/p>\n
Creativity<\/p>\n
<\/p>\n
Critical Thinking<\/p>\n
<\/p>\n
Teamwork<\/p>\n
<\/p>\n
Adaptability<\/p>\n
<\/p>\n
Problem-Solving<\/p>\n
<\/p>\n
Empathy<\/p>\n","protected":false},"excerpt":{"rendered":"
Welcome to Beckman Coulter! We are a global leader in the development and manufacturing of innovative scientific solutions for the healthcare industry. Our mission is to improve the health of people around the world by providing cutting-edge technology and exceptional customer service. We are currently seeking a dynamic and personable Coordinator for Non-Technical Customer Support … Read more<\/a><\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-28833","post","type-post","status-publish","format-standard","hentry","category-education"],"_links":{"self":[{"href":"https:\/\/puranigaadi.com\/jobs\/wp-json\/wp\/v2\/posts\/28833","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/puranigaadi.com\/jobs\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/puranigaadi.com\/jobs\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/puranigaadi.com\/jobs\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/puranigaadi.com\/jobs\/wp-json\/wp\/v2\/comments?post=28833"}],"version-history":[{"count":1,"href":"https:\/\/puranigaadi.com\/jobs\/wp-json\/wp\/v2\/posts\/28833\/revisions"}],"predecessor-version":[{"id":28834,"href":"https:\/\/puranigaadi.com\/jobs\/wp-json\/wp\/v2\/posts\/28833\/revisions\/28834"}],"wp:attachment":[{"href":"https:\/\/puranigaadi.com\/jobs\/wp-json\/wp\/v2\/media?parent=28833"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/puranigaadi.com\/jobs\/wp-json\/wp\/v2\/categories?post=28833"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/puranigaadi.com\/jobs\/wp-json\/wp\/v2\/tags?post=28833"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}