Welcome to JCPenney, where we are committed to providing our customers with an exceptional salon experience. As a Salon Customer Experience Specialist, you will play a crucial role in ensuring that our clients feel welcomed, pampered, and satisfied with their services. We are looking for a friendly, outgoing individual with a passion for beauty and customer service to join our team. If you have a strong attention to detail and enjoy working in a fast-paced environment, we would love to have you on board!<\/p>\n
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Greet and welcome customers to the salon with a friendly and professional demeanor.<\/p>\n
Provide exceptional customer service by listening to and addressing customer needs and concerns.<\/p>\n
Schedule appointments and maintain an organized and efficient salon schedule.<\/p>\n
Assist customers with selecting and booking appropriate salon services.<\/p>\n
Educate customers on salon products and services and make recommendations based on their needs.<\/p>\n
Maintain a clean and organized salon environment to ensure a positive and relaxing experience for customers.<\/p>\n
Handle customer inquiries, complaints, and requests in a timely and professional manner.<\/p>\n
Upsell and promote salon services and products to increase sales and revenue.<\/p>\n
Collaborate with salon stylists and other team members to ensure a seamless and enjoyable experience for customers.<\/p>\n
Stay updated on current salon trends, products, and services to provide accurate information to customers.<\/p>\n
Handle cash and credit transactions accurately and efficiently.<\/p>\n
Attend regular training and meetings to continually improve customer service skills and knowledge of salon services.<\/p>\n
Follow all safety and sanitation protocols to maintain a clean and safe salon environment.<\/p>\n
Strive to meet and exceed customer satisfaction goals and metrics set by the salon.<\/p>\n
Maintain a positive and professional attitude at all times, representing the salon in a positive light.<\/p>\n
Where is this job?<\/p>\n
This job is located at Stroudsburg, PA 18360, USA<\/p>\n
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Job Qualifications<\/p>\n
Excellent Customer Service Skills: A Salon Customer Experience Specialist At Jcpenney Should Have A Friendly And Empathetic Attitude Towards Customers, With The Ability To Handle Difficult Situations And Provide Exceptional Service.<\/p>\n
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Knowledge Of Salon Services And Products: The Ideal Candidate Should Have A Good Understanding Of Different Salon Services, Products, And Trends In The Beauty Industry. They Should Be Able To Recommend Services And Products That Best Suit The Customer’s Needs.<\/p>\n
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Strong Communication And Interpersonal Skills: As A Salon Customer Experience Specialist, The Individual Will Be Interacting With A Diverse Group Of Customers And Team Members. Therefore, Clear And Effective Communication, As Well As The Ability To Build Relationships, Is Essential.<\/p>\n
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Attention To Detail: A Salon Customer Experience Specialist Is Responsible For Ensuring That The Salon Is Clean, Organized, And Well-Stocked At All Times. Therefore, Attention To Detail Is Crucial In Maintaining A Positive Customer Experience.<\/p>\n
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Flexible And Adaptable: The Beauty Industry Is Fast-Paced And Constantly Evolving, And The Salon May Experience Busy Periods And Unexpected Situations. A Salon Customer Experience Specialist Should Be Able To Adapt To Changes And Work Well Under Pressure To Ensure A Smooth Customer Experience.<\/p>\n
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Required Skills<\/p>\n
Communication<\/p>\n
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Time Management<\/p>\n
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Product Knowledge<\/p>\n
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Multitasking<\/p>\n
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Attention To Detail<\/p>\n
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Customer Service<\/p>\n
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Relationship Building<\/p>\n
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Teamwork<\/p>\n
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Organization<\/p>\n
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Sales Skills<\/p>\n
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Problem-Solving<\/p>\n
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Adaptability<\/p>\n
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Soft Skills<\/p>\n
Communication<\/p>\n
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Conflict Resolution<\/p>\n
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Leadership<\/p>\n
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Creativity<\/p>\n
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Attention To Detail<\/p>\n
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Teamwork<\/p>\n
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Adaptability<\/p>\n
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Problem-Solving<\/p>\n
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Empathy<\/p>\n
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Time-Management<\/p>\n","protected":false},"excerpt":{"rendered":"
Welcome to JCPenney, where we are committed to providing our customers with an exceptional salon experience. As a Salon Customer Experience Specialist, you will play a crucial role in ensuring that our clients feel welcomed, pampered, and satisfied with their services. We are looking for a friendly, outgoing individual with a passion for beauty and … Read more<\/a><\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-28982","post","type-post","status-publish","format-standard","hentry","category-education"],"_links":{"self":[{"href":"https:\/\/puranigaadi.com\/jobs\/wp-json\/wp\/v2\/posts\/28982","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/puranigaadi.com\/jobs\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/puranigaadi.com\/jobs\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/puranigaadi.com\/jobs\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/puranigaadi.com\/jobs\/wp-json\/wp\/v2\/comments?post=28982"}],"version-history":[{"count":2,"href":"https:\/\/puranigaadi.com\/jobs\/wp-json\/wp\/v2\/posts\/28982\/revisions"}],"predecessor-version":[{"id":28984,"href":"https:\/\/puranigaadi.com\/jobs\/wp-json\/wp\/v2\/posts\/28982\/revisions\/28984"}],"wp:attachment":[{"href":"https:\/\/puranigaadi.com\/jobs\/wp-json\/wp\/v2\/media?parent=28982"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/puranigaadi.com\/jobs\/wp-json\/wp\/v2\/categories?post=28982"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/puranigaadi.com\/jobs\/wp-json\/wp\/v2\/tags?post=28982"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}