Customer Care Executive

We are looking for a passionate and dedicated Customer Service Associate to join our dynamic team in the gaming industry. The ideal candidate will have a love for gaming and the ability to communicate effectively with players from diverse backgrounds. As a Customer Service Associate, you will be the first point of contact for our players, providing exceptional support and ensuring a seamless gaming experience.

Key Responsibilities:

• Handle customer inquiries, issues, and complaints via chat, email, and phone in a professional and friendly manner.
• Provide timely and accurate responses to all customer queries related to gameplay, in-game purchases, account issues, and technical support.
• Assist customers in troubleshooting technical problems, guiding them step-by-step to resolve issues.
• Collaborate with the game development and technical teams to escalate and resolve complex issues.
• Maintain detailed and accurate records of customer interactions and issues.
• Continuously enhance customer satisfaction by delivering top-quality service and resolving concerns quickly.
• Contribute to creating a positive and engaging gaming community.
• Stay updated with the latest trends and updates in the gaming industry to provide relevant and informed support.
• Process in-game requests, such as refunds, account bans, and moderation inquiries, in accordance with company policies.

Required Skills & Qualifications:

• Strong communication skills in Tamil, Telugu, English, and Hindi (verbal and written).
• Proven customer service experience, preferably in the gaming industry or a related field.
• In-depth knowledge and passion for gaming, with the ability to relate to the gaming community.
• Ability to work in a fast-paced environment and handle multiple inquiries simultaneously.
• Patience, empathy, and problem-solving skills.
• Comfortable with troubleshooting common gaming issues, such as connectivity problems, account issues, and in-game bugs.
• Strong attention to detail and the ability to maintain accurate records.
• Basic technical knowledge is a plus (e.g., familiarity with gaming platforms, mobile games, or online gaming environments).

Job Types: Full-time, Permanent, Fresher

Pay: ₹15,000.00 – ₹35,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Schedule:

• Day shift
• Morning shift
• Rotational shift

Supplemental Pay:

• Commission pay
• Performance bonus

Application Question(s):

• Work location is UAE – Dubai
• Do you hold a valid passport

Education:

• Bachelor’s (Preferred)

Experience:

• Customer support: 5 years (Preferred)
• Inbound voice/Outbound Voice: 5 years (Preferred)

Language:

• Hindi (Preferred)
• English (Preferred)

Willingness to travel:

• 100% (Preferred)

Work Location: Remote