Welcome to Visa, a global leader in payments technology. We are currently seeking a dynamic and experienced individual to join our team as the Senior Director, Head of Clients. As the Head of Clients, you will be responsible for leading and developing our client relationships, driving revenue growth and ensuring client satisfaction. This is a critical leadership role that requires a strategic mindset, strong business acumen, and exceptional communication and interpersonal skills. Are you ready to take on this exciting opportunity and make a significant impact in the payments industry? If so, continue reading to learn more about the qualifications we are looking for in our ideal candidate.
Develop and execute strategies to enhance and maintain strong client relationships.
Drive revenue growth by identifying new business opportunities and expanding existing partnerships.
Foster a culture of customer centricity and ensure high levels of client satisfaction.
Lead a team of client managers and provide guidance and support in their day-to-day activities.
Develop and maintain a deep understanding of the payments industry and market trends to inform strategic decisions.
Collaborate with cross-functional teams to identify and address client needs and challenges.
Develop and implement effective client retention strategies.
Monitor and analyze client performance metrics to identify areas for improvement.
Communicate regularly with key stakeholders to provide updates on client relationships and business performance.
Represent Visa at industry events, conferences, and meetings to promote our brand and services.
Monitor competitor activity and identify opportunities to differentiate Visa’s offerings.
Manage budgets and resources to achieve business objectives.
Mentor and develop team members to ensure a high-performing and engaged team.
Collaborate with other Senior Directors and executives to align on business objectives and drive overall company success.
Continuously assess and improve processes and procedures to enhance efficiency and effectiveness.
Where is this job?
This job is located at Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
Job Qualifications
Extensive Experience In Client Management: A Senior Director, Head Of Clients At Visa Should Possess A Minimum Of 10 Years Of Experience In Client Management, Preferably In The Financial Services Industry. This Includes A Proven Track Record Of Successfully Managing Key Client Relationships And Driving Business Growth.
Strong Leadership Skills: The Ideal Candidate Should Have Experience In Leading And Managing A Team Of Client Managers. They Should Have The Ability To Provide Strategic Direction, Coach And Develop Team Members, And Foster A Collaborative And High-Performing Team Culture.
Deep Knowledge Of Payments Industry: The Role Requires A Thorough Understanding Of The Payments Landscape, Including Emerging Trends, Regulatory Changes, And Competitive Landscape. The Candidate Should Have A Strong Grasp Of Visa’s Products And Services, And How They Fit Into The Broader Payments Ecosystem.
Excellent Communication And Interpersonal Skills: As A Senior Leader, The Candidate Should Possess Excellent Communication And Interpersonal Skills To Effectively Engage And Influence Internal And External Stakeholders. This Includes The Ability To Build And Maintain Strong Relationships With Clients, Partners, And Cross-Functional Teams.
Business Acumen And Strategic Mindset: The Senior Director, Head Of Clients Should Have A Strong Business Acumen And Strategic Mindset To Drive Revenue Growth And Deliver On Business Objectives. They Should Be Able To Analyze Market Trends, Identify Opportunities For Growth, And Develop Strategies To Achieve Business Goals.
Required Skills
Strategic Planning
Team Management
Contract Negotiation
Business Development
Negotiation
Leadership
Relationship Management
Market Analysis
Financial Acumen
Sales Strategy
Client Retention
Client Acquisition
Soft Skills
Communication
Conflict Resolution
Leadership
Time Management
Creative Thinking
Teamwork
Active Listening
Adaptability
Problem-Solving
Empathy
