Are you looking for a challenging and rewarding career opportunity that allows you to utilize your technical skills and passion for problem-solving? Do you thrive in a fast-paced environment and enjoy working with cutting-edge production equipment? Look no further than Canon’s Field Service Technician II position! As a member of our dynamic team, you will have the opportunity to troubleshoot and repair complex production equipment, ensuring our clients receive the highest level of support and satisfaction. We are seeking a highly skilled and motivated individual with a strong background in technical service and a commitment to delivering top-notch customer service. If you are ready to take your career to the next level, we want to hear from you!
Provide technical support to clients by troubleshooting and repairing complex production equipment.
Demonstrate exceptional problem-solving skills to quickly identify and resolve issues.
Utilize technical knowledge and expertise to maintain and optimize equipment performance.
Collaborate with team members and other departments to ensure client satisfaction and timely resolution of issues.
Deliver excellent customer service through effective communication and a strong commitment to client needs.
Follow all safety protocols and maintain a safe working environment.
Stay up-to-date on new technologies and techniques related to production equipment.
Document all service and repair activities accurately and thoroughly.
Maintain and manage inventory of spare parts and equipment to ensure timely repairs.
Provide training and support to clients on proper use and maintenance of equipment.
Travel to client sites as needed and maintain a professional demeanor at all times.
Continuously strive for improvement and contribute to the overall success of the team.
Adhere to company policies and procedures at all times.
Complete all assigned tasks and projects in a timely and efficient manner.
Maintain a positive and professional attitude towards clients, colleagues, and the job.
Where is this job?
This job is located at Dublin, OH, USA
Job Qualifications
Knowledge And Experience With Canon Production Equipment: A Field Service Technician Ii Should Have A Strong Understanding Of Canon Production Equipment, Including Printers, Copiers, And Scanners. This Knowledge Will Allow Them To Effectively Troubleshoot And Repair Any Issues That Arise.
Technical Skills And Certifications: A Field Service Technician Ii Should Possess Technical Skills And Certifications Relevant To The Job, Such As An A+ Certification Or Experience With Electromechanical Systems. This Will Ensure That They Can Effectively Diagnose And Fix Technical Issues.
Strong Communication And Customer Service Skills: As A Field Service Technician Ii, It Is Important To Have Excellent Communication And Customer Service Skills. This Will Allow Them To Effectively Communicate With Clients, Understand Their Needs, And Provide Satisfactory Solutions.
Ability To Work Independently And In A Team: A Field Service Technician Ii Should Be Able To Work Independently, As Well As In A Team Environment. They May Be Required To Work On Their Own For Certain Projects, But Also Need To Collaborate With Other Technicians Or Departments Within The Company.
Time Management And Problem-Solving Abilities: A Field Service Technician Ii Should Have Strong Time Management Skills And The Ability To Handle Multiple Tasks At Once. They Should Also Possess Excellent Problem-Solving Abilities, As They Will Need To Quickly Identify And Resolve Issues In A Timely Manner.
Required Skills
Troubleshooting
Time Management
Technical Support
Electrical Knowledge
Customer Service
Equipment Maintenance
Mechanical Aptitude
Problem-Solving
Diagnostic Testing
Equipment Calibration
Repair And Servicing
Soft Skills
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time Management
Creativity
Organization
Teamwork
Adaptability
Problem-Solving
