Welcome to Canon, a global leader in imaging solutions. We are currently seeking a highly motivated and customer-oriented individual to join our team as a Client Service Lead Representative for our Print Production department. As the first point of contact for our valued clients, you will play a crucial role in ensuring their satisfaction by providing exceptional service and managing all aspects of their print production needs. We are looking for someone with a strong background in customer service, excellent communication skills, and a passion for delivering top-notch solutions. If you are a self-starter with a keen eye for detail and thrive in a fast-paced environment, we encourage you to apply for this exciting opportunity.
Serve as the primary point of contact for clients in the Print Production department, providing exceptional customer service and addressing any inquiries or concerns promptly and effectively.
Manage all aspects of clients’ print production needs, including order processing, scheduling, and coordinating with internal teams to ensure timely delivery.
Develop and maintain strong relationships with clients, understanding their specific needs and providing personalized solutions to meet their requirements.
Proactively identify opportunities to upsell and cross-sell additional products and services to clients, maximizing revenue potential.
Act as a liaison between clients and internal departments, communicating any issues or special requests to ensure a smooth and seamless production process.
Maintain accurate and detailed records of client interactions and orders, utilizing company systems and processes.
Collaborate with team members to continuously improve processes, systems, and service offerings to enhance the overall client experience.
Stay up-to-date on industry trends and product knowledge to effectively address client inquiries and provide recommendations.
Handle and resolve any client complaints or issues in a timely and professional manner to ensure client satisfaction.
Train and mentor new team members on customer service best practices and company procedures.
Where is this job?
This job is located at New York, NY, USA
Job Qualifications
Bachelor’s Degree In Marketing, Communication, Or Related Field
Minimum Of 3 Years Experience In Customer Service Or Account Management In The Print Production Industry
Strong Knowledge Of Print Production Processes And Equipment, Including Digital Printing, Offset Printing, And Finishing Techniques
Excellent Communication And Interpersonal Skills, With The Ability To Build And Maintain Relationships With Clients And Internal Teams
Proven Track Record Of Successfully Managing And Coordinating Complex Projects, Meeting Tight Deadlines, And Delivering High-Quality Results To Clients
Required Skills
Project Management
Communication
Time Management
Attention To Detail
Customer Service
Teamwork
Organization
Print Production
Problem-Solving
Multi-Tasking
Technical Proficiency
Client Satisfaction
Soft Skills
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Problem Solving
Time Management
Creativity
Self-Motivation
Teamwork
Adaptability
